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Greater Houston and South Texas

This Business is not BBB accredited

Rick's Front Door Refinishing

Phone: (713) 427-2487 7007 Gulf Freeway Ste 143, Houston, TX 77087 View Additional Email Addresses http://www.aprettydoor.com

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Description

This company specializes in refinishing front doors, weatherstrip replacement, threshold replacement,  kickplate, peep hole replacement.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

top
BBB file opened: July 07, 2008 Business started: 05/01/2007 in TX
Type of Entity

Sole Proprietorship

Business Management
Mr. Ricky A. Davis, Owner Ms. Jessica Payne, Office Mgr
Contact Information
Principal: Mr. Ricky A. Davis, Owner
Customer Contact: Ms. Jessica Payne, Office Mgr
Business Category

DOORS - REPAIR


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    7007 Gulf Freeway Ste 143

    Houston, TX 77087

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Additional Email Addresses

  • - Customer Service
  • - eQuote
  • - eQuote
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Complaint Detail(s)

7/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Complaint Type: customer Service Issues
Description of Complaint: **** crew refinished my front door. To do so they removed the front door bell and disconnected the wires. Later I discovered they had broken one of the wires so that it was of insufficient length to make the reconnection. They left the wires pushed back into the receptacle, replaced the door bell and cover and reported the job complete. Obviously, had I known this I would not have paid for the work w/o repair of the bell. All this has been provided in detail and In writing to **** with a request that he pay only the service call charge (copy of invoice provided) of $*** for the electrician to make the repair


Desired Settlement:

Desired Settlement: Refund

Desired Outcome Description: Payment of the

$*** electrician service charge.



Consumer Response:

Assuming I receive the reimbursement that is promised by Mr. ***** in your msg, I consider this complaint satisfactorily resolved and thank you for your help.

 

 

Business Response: After careful and diligent research I have come to the conclusion that my company was at fault for the doorbell issue. We will be giving Mr ******* a full refund of all expenses incurred for the repair. 

Sincerely
Ricky Davis