This Business is not BBB accredited
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This company specializes in construction and major remodeling.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Blue Marlin Construction Company LLC include:
- Failure to respond to 1 complaint filed against business OR Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Blue Marlin Construction Company LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Chris Brown, Owner
CONSTRUCTION / REMODELING SERVICES KITCHEN REMODELING BATHROOM REMODELING CONTRACTOR - REMODEL & REPAIR REMODELING SERVICES KITCHEN & BATH - DESIGN & REMODELING CONTRACTORS - GENERAL REMODELING CONTRACTORS
Industry TipsHome Improvement Contractor REMODELING
THIS LOCATION IS NOT BBB ACCREDITED
133 North Friendswood Drive, Suite 260
Friendswood, TX 77546 (281) 816-6448 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: ****** ******* doing business as Blue Marlin Construction contracted with me to build-out (turn key) a media room in my attic. We agreed to $6,000.00. He added $600.00 to hire a certified air condition technician to move air ducts in the attic. Mr. ******* ended up cutting air ducts himself! After weeks of getting nothing done on the media room, I began to question his abilities. I contacted a certified air condition technician to check Mr. *******'s work. Mr. ******* became very angry and combative when the certified technician questioned his work and stated that he was not doing a proper job. I realized I'd made a bad decision in hiring him. In saying just that, Mr. ******* heard me and immediately returned the key to my house and began packing up his equipment. He left my home without completing the contracted job as we had agreed. He stated that he would return the full amount that I'd paid him ($6,600.00) and that he only needed 10 days to get the money. Mr. ******* never refunded my money and he left the job. I attempted via letters and text messages to get the money returned as he stated but he only threatened me to put a lien on my home for some unknown reason. I believe this was to scare me in not pursuing a lawsuit against him. What he did was unfair and unprofessional. I would like my money returned to me. He did not even start the media room and I had to have the air ducts put back together by a certified technician. I will be happy to settle this matter with Mr. ******* as he did put up three ceiling fans and break down a wall. He also put in approximately 3 rows of hard wood floors in one room (which had to be corrected by another contractor). He also cut some bushes and trees in my backyard and hauled them away. However, he is not entitled to all of the money. I would agree to $6,300.00 refund although I think that is a huge overstatement of the work that he did.
Desired Settlement: I will agree to $6,300.00 refund.