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Greater Houston and South Texas

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Harritex Concrete

Phone: (713) 366-9880 7106 Corsicana Street, Houston, TX 77020 http://www.harritex-concrete.com

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Description

This company provides residential and commercial concrete contractor services, including: new foundations, garage floors, parking areas, swimming pool decks, decorative, stamped, stained, and patterned concrete, driveways, sidewalks, and patios.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Harritex Concrete include:

  • 1 complaint filed against business that was not resolved

Factors that raised the rating for Harritex Concrete include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

While this company is currently an Accredited Business of the Better Business Bureau, the company has not responded to one or more customer complaints brought to its attention by the bureau.  Accredited Business’s must answer all complaints in a timely manner. The bureau has notified the company that its status at the BBB will be revoked if the complaint(s) is not answered.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Additional Information

top
BBB file opened: May 29, 2008 Business started: 02/27/2007
Type of Entity

Sole Proprietorship

Business Management
Mr. Jesus Reynoso, Owner
Contact Information
Principal: Mr. Jesus Reynoso, Owner
Business Category

CONCRETE CONTRACTORS


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    7106 Corsicana Street

    Houston, TX 77020

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Complaint Detail(s)

2/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Date of service: 10/05/2012. Harritex concrete was hired to remove and rebuild my concrete driveway and patio. The work performed is substandard. Water pools about 1 inch deep on both the driveway and the patio. The water flows toward the house. The driveway grade is not done correctly. Both my cars hit the street when we back out of the driveway. We asked the contractor (Harritex Concrete) to repair the patio and drive way. He tried to correct it by adding another layer of cement on top of the patio, which is peeling off. No correction was performed for the driveway. Harritex concrete (*****) promised to get it fixed and now he does not take my phone calls. We now get calls from someone who claims to be a sub-contractor and threatens to lien my property because he was not paid.

Desired Settlement: We like to get the water pooling corrected on the driveway and patio. we also need an explanation about the phone calls from the sub-contractor, if the sub-contractor is not paid then e needs to be compensated.

Business Response: Hello Mrs. ***** and Mr. ****,
I'm very sorry for the delay of this response. I am currently in a small town in Mexico with no phone signal nor internet access. I understand that we have an uncompleted contract with Mr. ****** which I intend to resolve as soon as I get back to Houston, however, I will explain what happened and the reason why I couldn't complete the job. When I signed the contract with Mr. ******,  I decided to hire Mr. ********* ***** as a sub-contractor to execute the project. As soon as he completed the project, I paid him with a check for the agreed price of $3500 and told him not to cash the check until I collected final payment from Mr. **** ******. However, Mr. ********* ***** went ahead and cashed the check at a little store called "***** ****" located at **** ****** Rd. When I tried to collect final payment from Mr. ******, he said he had standing water on his new patio and in an area of his new driveway. We needed to correct the problem before I could collect final payment. I contacted Mr. ********* ***** (sub-contractor) and told him about the problem. He promised to go and correct the problem right away but failed to do it until he got a call from Mr. ***, the store owner with the notice of the returned check of insufficient funds. Then, Mr. ***** told me about the returned check and sent a couple of guys to correct the problem which was not properly done. Meanwhile, I contacted Mr. ***, the store owner, and agreed to pay him for the returned check and made a partial payment of $500 and agreed to pay him installments. Unfortunately, I got arrested and deported, therefore I could not complete the deal. However, I will try my best to resolve this legal situation to make it back to the U.S.A as soon as possible and resolve the problem of the returned check and the standing water in Mr. ******'s new pavement. I sincerely apologize for the inconvenience and look forward to resolve these problems as soon as possible.

Sincerely,
***** *******
Note: This email was typed and sent by my niece ****** ******** as I, ***** *******, dictated via telephone from a small town in Mexico since I don't have internet access anywhere near. Any questions or concerns will be answered at the earliest convenience with ******'s help.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This complaint cannot be closed, Harritex Concrete explained why there was a delay in his response. Mr ***** says he will correct the problem but there is no hard date to when this will be resolved. In the mean time, I still have to deal with the Mr. *****'s attorney who is thretening to lein my property. Not to mention the job is still incomplete and there is standing water that needs to be cleared every time it rains.

 

Thanks

****

 

[Provide details of why you are not satisfied with this resolution.]

Regards,

**** ******


 

 

Consumer Response: The issue is still not resolved. I need to know if HArritex concrete will fix the issue? if so, when?

6/26/2012 Problems with Product/Service