This business is not BBB accredited.

Universal Fidelity LP

Additional Locations

Phone: (281) 647-4152 View Additional Phone Numbers 16325 Westheimer Rd, Houston, TX 77082 View Additional Email Addresses http://www.uflp.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Universal Fidelity LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 815 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

815 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 782
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 28
Total Closed Complaints 815

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Universal Fidelity LP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1994 Business started: 02/04/1991 in TX Business started locally: 02/01/1991 Business incorporated 01/01/2004 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Secretary of State
1019 Brazos Street, PO Box 13697, Austin TX 78711-3697
http://www.sos.state.tx.us
Fax Number: 512-463-5709

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Terry W Simonds, Chairman
Contact Information
Principal: Mr. Terry W Simonds, Chairman
Business Category

COLLECTION AGENCIES

Industry Tips
COLLECTION AGENCIES

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    16325 Westheimer Rd

    Houston, TX 77082

  • THIS LOCATION IS NOT BBB ACCREDITED

    P O Box 941911

    Houston, TX 77084

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 219785

    Houston, TX 77218

  • THIS LOCATION IS NOT BBB ACCREDITED

    p.o. box 77094

    houston, TX 77094

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 840849

    Houston, TX 77284

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 941829

    Houston, TX 77094

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 940880

    Houston, TX 77094

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/22/2015 Billing/Collection Issues
8/24/2015 Billing/Collection Issues
6/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: this uflp that comes up on my tele screen (do not have caller id) calls 2-3 times a day...when I do pick up to tell them to stop calling, I get a robocall saying "this is not a marketing call" and I shout into the phone to stop calling or I am calling the police about annoyance calls then hang up. They continue to call 2-3 times a day and late in the evening, after 8pm. Please make them stop...I do not owe any money to anyone.

Desired Settlement: i went to ****** uflp and see there is a long list of complaints but didn't enter my infor as it was not a BBB website....

Business Response:

Sent: Friday, June 05, 2015 12:19 PM
To: drteam
Subject: Complaint 10553056
Importance: High

To Whom it May Concern:

In regards to the above complaint for **** ******.  I did not find her name in our system but I did locate her phone number 727-527-8188 under another consumers name.  I have noted the account that this number belongs to another consumer and I have removed it from our system.  I do apologize for this but we can only use phone numbers that are provided by our client till a consumer informs us.   It may take up to 24 hours for our system to update and remove the phone number.  Hopefully this will conclude this matter.

Thanking you in advance

Linda C*******

Universal Fidelity, LP

Invoicing / Client Services

***********************

 

 

Confidentiality Notice:  If you are not the intended recipient of this message, please notify the sender immediately and delete the material from any computer. Do not deliver, districute, or copy this message, and do not disclose its contents or take any action in reliance on the information it contains.

4/19/2015 Problems with Product/Service
3/9/2015 Billing/Collection Issues | Complaint Details Unavailable
12/23/2014 Billing/Collection Issues
12/11/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I keep getting calls on my cell phone from ************* I have ******* this, and this is a scam collection agency. They say the are collecting for ********* Video - I never had an account at ********* Video. I want these people to stop calling me, and I want them to stop trying to scam people.Thanks in advance for your assistance.

Desired Settlement: I want them to stop calling me. I am on the Do Not Call Registry.

Business Response:

All accounts for ********* Video were closed in our office on ******13 per court order.  The Bankruptcy court completed this case and all accounts were closed. We have not made any calls on ********* Video accounts for over a year and half.  I did not find an account for a * ********** with the address or phone number provided in this complaint.  If the consumer is getting calls from us it has to be in regards to another type of account but I even did a search in our system with the address of * ********** and the phone number of ###-###-#### and nothing came up.  If the consumer's cell number is different from the number in the complaint and it is provided then I can do a search to see if it comes up.  It is possible that there cell number is listed under another consumers name but with our the number there is nothing more I do.

 

Sincerely,

 

***** ********

UFLP Client Services

 

Business Response:

The number of ************ was listed as a home number for another consumer's name.  I have removed the phone number.  It could take up to 24 hours for our system to do a complete update so if the consumer should receive another call please disregard it.

 

Thanking you in advance

 

***** ********

UFLP Client Services

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  



 

9/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I made an agreement to pay a total of 158.51 in two installments of 79.25 each to be paid by check. The first check was sent for $79.25 and processed on April 30, 2014. Universal Fidelity then took out of my bank account on 5/01/2014, $86.25 which was not part of the agreement and not even the amount that was agreed to. I thought I was to write a check at the end of May for the remaining $79.25, but they also took out of my bank account that was not authorized. I overpaid them $86.25, which I agreed to have them pay me back the other $79.25. I have called numerous times and they said it will be there in a couple of days, then they said they will send me a check in 3 days. I am still waiting for my money and it has been well over 5 months. I have called and they will not accept my calls now. I am very upset and want my money back.

Desired Settlement: For Universal Fidelity to refund the money that is owed to me.

Business Response:

The reason 2 payments were taken was due to *** ********** had set up payment arrangements for a settlement of $158.51 in 2 payments but she also mailed in a check for $79.25 which made it 3 payments that she made.  I have submitted a request to our accounts payable department to prepare and mail her a check for $79.25.  She should be receiving the check by the end of next week as our AP director is off today and she must approve all checks.  she may contact me directly next week if she would like to confirm her check has been prepared.

 

Sincerely

 

***** ********

UFLP Client Services

 

************ *** ****

 

6/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Fidelity called several times looking to collect on a supposed debt. They have said the debt with Citizens Bank is for a Mr. ******* ** *********, Friskey LLC and ****** *********. The only thing that is correct is my wife's name but everything else is not right. My wife and i do not have, and never have had an account with Citizens Bank. I am sending this complaint to you because i am worried that no matter how many times I tell Universal Fidelity that they have the wrong person they will not listen. Please let me know what I should do.thanks for your help.***

Desired Settlement: Please let me know what i need to do to convince this company that they have the wrong person.

Business Response:

I have searched our system under all the names, address and phones numbers listed in Mr. *********** complaint and found no account at all.  I not only searched under Citizens accounts but I also searched under general which means any account for any client that we may have and still did not find an account.  If they receive any further calls please request that the representative transfer the call directly to me so that I can get this resolved. 

Sincerely

 

***** ********

UFLP Client Services

************ *** ****

 

5/23/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Repeated harassing calling for no reason.

Desired Settlement: Want complaint added to the list against this company.Want them to quit calling. It's harassment, for no valid reason.

Business Response:

In regards to Mr. ********* complaint we have noted ****** account and removed the phone number but just for the record  account *********** was placed with us for collections from The Danbury Mint in the amount of $24.90.

 

Sincerely,

 

***** ********

UFLP Client Services

 

5/13/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This UFLP has been calling my home number 4-8 times all hours of the day and night illegal phone calls harassing and stalking me causeing stress, heart problems and heart attack and will not tell me what they want or who they are. they owe me over $ 8 millions dollars for the illegal phone calls harassing and stalking, stress, and heart attack

Desired Settlement: payment of $8 millions dollars for damages

Business Response:

I found 2 accounts for Mr. ****** for items he ordered from Bradford but I have removed his phone number, closed both accounts and returned them to Bradford. He will not receive any further contact from us on these 2 accounts. 

 

***** ********

UFLP Client Services

 

 

4/19/2014 Billing/Collection Issues | Complaint Details Unavailable
4/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Fidelity LP (UFLP) continues to call me after more than a year of me politely informing them the number they are calling no longer belongs to the individual they are pursuing: please update your records to reflect this information. I have had the cell phone number for over a year, I have REPEATEDLY blocked UFLPs phone number (**************)and somehow they manage to still get through with harassing/demanding/rude calls and voicemails. With each contract with UFLP I repeat that the individual they are pursuing no longer owns the phone number UFLP is calling and I have no knowledge of the individual UFLP is looking for. I always request and the customer service rep states they will remove the outdated contact information. . Each time I take UFLP calls, voicemails, or return their calls to repeat my requests they update their records and stop calling me their customer service representative is extremely rude, very quick to cut me off, always states they will update the information in their files, but UFLP keeps harassing me. The latest effort to resolve this issue and stop them from calling me: 1ST UNIVERSAL FEDELITY LP REPRESENATIVE HUNG UP ON ME (THAT HAS HAPPENED BEFORE), MY SECOND EFFORT RESULTED IN A VERY RUDE FEMALE REPRESANTIVE REPEATING THE SAME STATEMENT ILL REMOVE THE CONTRACT INFORMATION FROM THE RECORD SHE THEN ATTEMPTED TO HANG UP ON ME. I STOPPED HER AND INFORMED HER (YES - KNOWING THE CALL IS SUPPOSEDLY BEING RECORDED AS THE ANNOUNCMENT ALWAYS STATES WHEN I CALL UNIVERSAL FEDLITY LP) I INFORMED THIS RUDE CUSTOMER REPRESENTAVE NO I HAVE REPEATED TOLD YOU GUYS THIS PERSON IS NO LONGER AT THIS NUMBER AND IVE REPEATED REQUESTED YOU NO LONGER CALL ME. DEONDRA (CUSTOMER REPRESENTATIVE FOR UNIVERSAL FEDLITY LP) ATTEMPTED TO ARGUE WITH MEYOU DID NOT SPEAK TO ME IN THE PAST. I STOPPED HER AND REPEATED WHAT ID SAY IVE INFORMED YOU THE INDIVIDAUL YOU ARE LOOKING FOR IS NO LONGER AT THIS NUMBER IM NOT KIDDING STOP CALLING ME OR I WILL FILE HARRASMENT CHARGES.I need this company to stop harassing me or I will seek legal action. Im not the individual they are looking for. This has been going on for more than a year and I do not see this company making an effort to resolve this issue as they continue to rudely infringe on my life.

Desired Settlement: Stop calling me, provide a formal apology in written form along with confirmation they will no longer contact me regarding the collection matter they are pursing for someone else, compensate me for the phone calls, harassment, and rude customer service. I do not have to call them back; I am doing them a favor by information them the individual they are looking for cannot be reached at the number they are using. I should not be treated with such hostility.

Business Response:

I do not find ************ in our system.  I checked under home, work and cell numbers.  I am sorry that *** ****** has been treated so rude.  She should not receive anymore calls since I could not locate her number in our system.

 

Sincerely

 

***** ********

UFLP Client Services

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution:  

The response from ***** ******** with UFLP Client Services is unsatisfying and inaccurate if not a complete fabrication; it is not possible for the phone number I supplied the BBB to “not be found in UFLP system/files/records”. UFLP is the one that continues to contract me via that very same number and when I do UFLP the courtesy of returning the call to inform them the individual they are looking for is no longer at that same number every UFLP representative insists on having the number I am calling from/the number used to leave the message so they can “look up the account”. Once I supply the number (************) they immediately pull up the file and indicate they will update their records – then hang up on me.  This issue does not meet my satisfaction for being resolved, simply makes the issue worse. UFLP has some HONEST explaining to do. 

In my last verbal interaction with yet another UFLP representative I indicated I would seek legal retribution if my phone number and name were not removed from their records ASAP and if the calls did not end.  UFLP should be aware I will not only hold UFLP accountable for further harassment but I will also pursue legal action if their company names appears in any of my credit reports due to this ongoing and unresolved matter. 

I demand ***** ********, UFLP Client Services or her supervisor provide me with not only a formal written apology but also assurance this matter will not appear on any of my current or future credit reports.  I am assuming the only reason UFLP is pursuing the previous owner of the phone number is question is because of multiply outstanding credit issues; I will not tolerate a crossing or mixing of credit activity due to this matter. I am still considering legal action as it does not appear Linda Carlisle, UFLP Client Services has not been authentic or genuine regarding this matter. 

Regards,

***** ******


 

 

Business Response:

First of all the reason I could not locate her number is because someone which she spoke with previously removed the number.  Once the number has been removed and we do a search by phone number none are going to pull up because it has been removed.  You can not find something that has been deleted from our system because the information is no longer there.  I do apologize for the calls and the manner in  which the consumer feels she  was treated.  I have done to the best of my knowledge everything possible  to be sure her number was removed.

 

 

***** ********

UFLP Client Services

 

4/13/2014 Billing/Collection Issues | Complaint Details Unavailable
4/13/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Upon a routine inspection of my credit report I saw I had an account in collections with this company, Universal Fidelity LP, which has significantly lowered my credit score. My credit report states I owe this company $57 for an account that I had with Colombia House 01. I have never heard of either of these companies before checking my credit report and seeing the collection alert. I have not received any letters, e-mails, or calls from the collector and was not aware of this account or the collection status. I have contacted them several times and they are extremely rude asking me for my SSN and credit card information. I informed them I will not pay for this because I have never opened an account or received any information saying I had an outstanding debt. They told me the original creditors account was opened in 2006, and has just recently been forwarded to them for collections in 2013. In 2006 I was 15 years old and had no means of opening any type of credit accounts. I am now 23, and while trying to establish and build credit, I see this alert for collections! They have been unable to show proof of debt and keep demanding my information in attempt to collect on the $57 debt. Ive called several times and have been hung up on and transfer to supervisors who refuse to help me settle this. They cannot give me any details on the account I supposedly had with the original credit and provided me a bogus number to get in touch with the creditor. The creditor Colombia House is a service that rents DVDs, I have never had any DVDs from this service and have no idea how the creditor or collection agency obtained my information. They asked me to verify my ID by stating my address (which they didnt even have!) when I gave them the town and zip code of my current address she asked for the last address, and the one before that. None of my last 4 addresses worked to verify my ID because I have not lived at the address they have on file in over 6 years (my parents address). I have sent l

Desired Settlement: I want this off of my credit report NOW!

Business Response:

I have noted the account, closed it and returned it to Columbia.  I have also submitted a request for this to be removed from consumer's credit repot.

 

Sincerely,

 

***** ********

UFLP Client Services

 

4/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is after me as per request of Capitol MV Direct which is Colombia House for a total of $96.00. Several years ago I explained to this debt collection agency that I had never legally opened a contract with Colombia House and when I left them know that I disputed this collections action, they stopped calling me and hit my credit report. Now as per the fair debt collections practices act they are legally allowed to do this for a period of up to seven years in which case if the debt is not settled would drop off of my credit report. However in violation of the fair debt collections practices act, this company had re-aged this account going on twice now on my credit report which is a direct violation and legally sue able by the FTC should I wish to go this route. I would rather end this peacefully and have this agency remove any and all negative information from my credit report and to stop harassing me in hopes of getting me to pay this debt that is not legally owed by re-aging derogatory remarks on my credit report.

Desired Settlement: I would rather end this peacefully and have this agency remove any and all negative information from my credit report and to stop harassing me in hopes of getting me to pay this debt that is not legally owed by re-aging derogatory remarks on my credit report.

Business Response:

All accounts for Capital MV (Columbia House) were closed in our office on 01/22/14 and submitted credit deletions on all of them.  Since it has not been removed as of yet for Mr. ******* we have submitted another request today.

 

Sincerely,

 

***** ********

UFLP Client Services

 

4/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In an attempt to repair my credit, this debtor was listed on my credit report and the rep working with me at my financial institution stated that I needed to resolve this debt. However, an agreement was made to pay the debt. My financial institution mailed out a check in the sum of $74.82 back in 09/2013. In 03/2014 I requested a copy of my credit report and identified that the universal fidelity account is still reporting negatively. So I placed a call to inquire about the issue and was informed by ***** *****(EXT ****) that the agency have not had the account with Columbia House since 2012. My concerns are why did the company request the payment if they no longer had the accounts with Columbia House. The check was deposited in their account. In addition to that, After carefully reviewing my credit report, I noticed that this account with Columbia House was included in my 2009 bankruptcy. I am concerned about that as well!

Desired Settlement: I am requesting a refund for the sum of $74.82 based upon the facts that the account was included in my 2009 bankruptcy and Rep at the agency informed that they agency relationship with Columbia House ended two years ago.

Business Response:

I am sorry for all the confusion on Ms. ******* Columbia House account.  All payments that consumers paid on Columbia House accounts were remitted to Columbia House so if the consumer feels she is due a refund she would have to contact them directly.   We recently did a updated credit deletion on all closed paid accounts.   If Ms. ***** will provide the account number or EDP number I will resubmit a credit deletion.

 

Sincerely,

***** ********

UFLP Client Services

4/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A recent credit check showed a collection from Universal Fidelity in the amount of $62.00. After some checking, I found the the collection supposedly was from a Columbia House account. I contacted Columbia House and was told that I have no balance with them and no collection was ever requested. I have tried to contact Universal Fidelity by email, but their email address seems to not be working. After reading more than a few complaints about this so called business, I decided not to call as it seems their CSR's are very rude and combative on the phone. I realize it is only $62.00 and I would probably pay it to get it off my credit rating. But I can't even get to their website. And I not sure it would make a difference if I did pay it. All I want is this bogus collection off my credit report. Anything you can do to make that happen will be greatly appreciated. Like I said, I am not the only person who has had this happen to them from this "business' Thank you in advance.

Desired Settlement: I just want this bogus collection taken off my credit rating.

Business Response:

The only account I found was for a **** ******** but the address was in Albuquerque,NM.  The account was recalled by our client on 01/22/14 and a request to remove from his credit report was submitted on 03/11/14.  If this is the same account then it has been closed and request for deletion from credit has also been processed

 

Sincerely,

***** ********

UFLP Client Services

 

4/4/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company is reporting a collection of $65 on my credit report as of 1/30/2013. It's states an opening date of 8/27/2012. I do not have any outstanding debt in collections and have never been notified of this by mail or phone ever in the past. The company does not respond to calls and they have no website to contact them.

Desired Settlement: I would like a letter stating no debt is owed and it removed from my credit report as they are fraudulently reporting this information and negatively affecting me.

Business Response:

Mr. ******* account was placed with us on 08/27/12 by ******* ** - ****** ****** regarding DVD's in the amount of $65.82.  ******* ** recalled his account from collections on 01/22/14.  We requested a credit deletion on 03/11/14.  He will not receive any further correspondence from us on this matter.

 

Sincerely

 

***** ********

UFLP Client Services

************

 

3/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was sent a bill supposedly for a expired meter in 10/2013 the bill was paid. Then I was sent another bill for $60.23. Ive been trying to get information about this new charge. I've called I've tried several times to call the New City Department of finance Collection and can't get a hold of anyone. I've even sent an email to the Mayors office and to no avail, I've gotten no response. As per my records I do not owe the city of New York anything and I am entitled to a full explanation as what they claim they believe they are owed. Confidential Fidelity is falsely defaming my name and credit by claiming something that has not been proven.

Desired Settlement: I want to be presented with an explanation for the additional charges.I am requesting a good contact phone number so I can resolve this issue and acontact person to review this matter.

Business Response:

This is to confirm that yes NYC did receive her payment of $65.00 but it was past the 30 days that they allow for payments.  Once it was past the 30 days they added a $60.00 Penalty and $0.23 interest = $60.23.

 

She can contact us at *************** ** ************ and someone will be glad to discuss this with her.

EDP **************

NYC Account #*********

 

Sincerely

 

***** ********

UFLP Client Services

 

3/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My husband and I are trying to secure a loan to build a new home and while at the bank, they ran our credit reports. On my report there is a "hit" for $72, dated August 2012 from Columbia House DVD club. I know for a fact that there was never a bill of this nature incurred by myself at this time, as I was in the process of planning our wedding and didn't have the time, nor desire, to deal with a company of this nature at that time. I have never even seen a bill from this company or ******** ***** *** ****.I would like this item taken off my report as it is adversely affecting my credit rating and possible potential for securing the loan we are trying to.After reading the complaints on the BBB website, I am obviously not alone in this matter. If you could please rectify immediately, I would greatly appreciate it.Thank you for your time.Sincerely,****** ** ****************

Desired Settlement: I would like this item taken off my report as it is adversely affecting my credit rating and possible potential for securing the loan we are trying to.

Business Response:

No account found under this name nor address or phone number.  Will need previous name, address, etc.

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I would also appreciate if this matter could be taken off my credit reports, as in the future this might hinder my qualifying for any loans.

Regards,

****** ******


 

 

3/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I got a letter from Universal Fidelity LP claiming that I owed $35,199.78 to ********* ***. I never in my life had an account with ********* or any broker for that matter. When I called, they loud, obscene and very rude. Their tone was almost threatening like. I called ********* and they confirmed that I never had an account with them. So how does Universal Fidelity LP come up with this statement of me owing $35,199.78. This company is a total scam and sham.

Desired Settlement: I want this company, to tell me in writing, that I owe nothing to them. I also want them to be prosecuted. They are trying to Fraud people

Business Response:

I did not find an account in our system under **** ****** nor did I find his address or phone number in our system.  I also did a search for any account in the amount of $35,199.78 and I found none.  I would need a copy of the letter he received to further research it.

 

Sincerely,

 

***** ********

UFLP Client Services

 

Business Response:

Thank you for the information and this is to confirm that **** is not the last 4 digits on the social listed on the account under **** ******. This is to confirm that *** ****** is not repsonsible for the account placed with us as we have closed it as ID Theft/Possible Fraud and that we have contacted ********* to confirm the closing of the account.

 

Sincerely,

 

***** ********

UFLP Client Services

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ******


 

 

3/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I get a call crom this place daily. Sometimes 2 or more times, the voicemail I recieve is a recording. Im really getting tired of these calls. I call them back to tell them to stop calling and they want my social number and other personal info. The next step will be calling my lawyer

Desired Settlement: I just want them to stop calling.

Business Response:

We have been calling *** *** in regards to a Citizens account but I removed his phone number from our system.  It could take up to 48 hours for our system to update.

 

Sincerely

 

***** ********

UFLP Client Services

 

3/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern, I received a letter from Universal Fidelity, LP dated 10/*/12 but I received it in January 2014, right before I moved to my new home and job in Lewiston, Idaho. It states they are the "legal successor of ********* *********** *******, Inc." and that I owe $26.47 for not returning 2 movies rented 12/**/09, ******** and ***** *********** ***** ******* and * **** *** ****, **** ** *********** *******, which they claim I did not return. It says "our records indicate you have ignored our previous attempt to resolve your debt that originated with ********* ***** for the amount of $26.47." It also goes on to say, "To avoid any further collection activity, please pay the balance of this account in full or contact us to make acceptable payment arrangements." Since this came to my attention right when I was moving I was not able to contact them until now. I do not believe I owe this bill. I am filing a complaint on this business because how can I be in collection status if I never received notification of an outstanding bill from ********* *****? I do not know of any communication they have tried to send me via phone, mail or other sorts. Today I found their website, ********************* and on their website it has an email for disputing claims, *****************, which I sent them but it immediately came back and undeliverable. When you call their phone number, ************, it does not state the name of the company on the automated answering service, and it will just ring and ring and ring, with intermittent auto voice stating, "Thank you for holding, if you know your parties extension please enter now, otherwise continue to hold", then after a while it will ask for you to leave a message.

Desired Settlement: I am filing the complaint with your office in Houston as the mailing address is **** *** ******* ******** *** **********. Please help me resolve this issue. Thank you ******* ****** **** *** **** ********* *** ***** *** ************

Business Response:

All accounts for Hollywood Video were closed and returned to the Trustee of bankruptcy court on 07/**/13. The court has completed this case so consumer will not receive any further correspondence on this account.  These accounts were not reported on consumers credit.

 

Sincerely,

***** ********

UFLP Client Services

2/25/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company from Houston, whom I have no legitimate business with and in a place I have never been to, called me twice earlier today and then called a relative of mine. All the while refusing to answer any questions until we coughed up information to them. I was hung up on several times before I could get one of their unprofessional GED holders to tell me they were a debt collector. Oh I mean "diversified financial institution". Riiiiight. These people sound and act like they are phishing.

Desired Settlement: Remove my information from your computers, do not call me or any friends or relative ever again. I don't owe you money, I'm not going to give you money. The end.

Business Response:

                                                            February *** 2014

Better Business Bureau

1333 West Loop South, Suite 1200

Houston, TX 77027

Via: BBB Website

Compliant: *******

*********** ******

The account for this consumer was placed with Universal Fidelity LP by Cypress Financial Recoveries in regard to Wal-Mart Credit Card XXXXXXXXXXXX**** in the amount of $1,196.27. Mr. ****** was mailed a letter in regards to this account on 02/**/14 which he should have received. If Mr. ****** would like to discuss this account with a manager he can call ************ *** **** or if he is disputing the charges it must be written as we can not accept verbal disputes.

Furthermore we are a legitimate company, licensed in all 50 states and would be more than happy to work with Mr. ****** on resolving this account.

Thanking you in advance,

***** ********

***** ******** ********* ********* ** ****** ******** ***** ********** **** ******** ** **********

            ************

Business Response:

No further response

 

2/16/2014 Problems with Product/Service | Complaint Details Unavailable
12/23/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am the ****** **** ********* of a nonprofit organization and we keep receiving calls from this company about an employee who no longer works for us. They have called four times asking for her last date of employment. We have told them repeatedly that we would not give that information out and to stop calling. But they keep calling. It is disruptive to our business. But I also believe, if she were still employed here, it would be inappropriate for them to call her place of business repeatedly after being asked to stop.

Desired Settlement: Please notify me if any action is taken against the company at a further date. In my opinion, they should not be allowed to conduct business.

Business Response:

I could not locate ************ in our system so someone must have already removed it.  If Ms. ******* can provide me the name of the person they have been calling and asking for I can look up the account and be sure all numbers have been removed.  I apoglize for how Ms. ******* was treated on the phone.

 

 

Thanking you in advance

 

 

***** ******** **** ****** *********

 

11/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from them for ********* *****. Couldn't pay online so I called their number. They stated that the collection was closed due to ********* ***** going bankrupt and that I couldn't pay it. I told them that it was showing on my credit report and that I wanted it taken care of immediately. They told me that it was never reported to the credit bureaus and they could do nothing for me. It is showing on my credit report. They told me I would have to dispute it with the credit bureaus. Then they hung up. They did report it and now I can't get rid of it.

Desired Settlement: I want it off my credit report. I want them to take care of it. A letter in writing stating it was taken care of.

Business Response:

Ms. *****'s account was closed on ******** as all other ********* accounts as the Trustee of the bankruptcy court was closing this case out.  As far as her credit no ********* accounts were reported on consumers credit file by us per instructions the Trustee of the Bankruptcy court.  We can not submit a deletion to the credit bureaus for something we did not put on a consumers credit file. 

 

 

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 It was reported to ********** credit agency. I can prove it!!! So I do not accept their resolution because someone in that company violated the court order! I can provide documentation if needed. I did however contact ********** and they fixed it. It has now been deleted. It should have never been there in the first place.

Regards,

****** *****

It was reported to ********** credit agency. I can prove it!!! So I do not accept their resolution because someone in that company violated the court order! I can provide documentation if needed. 

Business Response:

I am glad she contacted ********** but she had been placed previously with another agency but again we did not report any of these accounts to the crdit bureaus

 

10/26/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was notified of a collection derogatory being added to my credit history and it dropped my score to a 707. I contacted Universal fidelity and they first told me that I owed a debt, but couldn't tell for what or to whom. I called again and they told me that it was from ***** **** for dvd/cds from ******** *****. I informed them that I never joined ******** ***** and in **** I did not reside at the address they had listed. Furthermore I told them that the 7 years had expired and it was improper to attempt to collect on it. They said that the debt was purchased in ***** and they could. I pointed out that when they purchased the debt 7 years had already expired and if they bought it in ***** why did it not show until *****? I talked to them about the FCPA and was told that I need to talk to ***** ext. ****. During this process I was hung up on twice and transferred to voicemail 3 times before I got *****'s information. I have called 3 times now. Two times I asked for ***** and they said "Oh we know who you are" and we were disconnected/hung up on and the third time it went to her voicemail where I left a message and have not received a response. My FICO was a 748 and is now a 707 because of this and I am in the process of obtaining a loan. I asked for proof of the debt or if this was just a card in a magazine that someone filled out and they hung up. They are avoidant and don't care that they are negatively affecting a hard working, bill paying persons credit and life.

Desired Settlement: I would like them to either proof the debt or restore my credit. Hell it's $61! I'll even pay for it to go away if they will put in writing to restore my credit score and remove it from my history.

Business Response:

The name, address and phone number in this complaint does not match any account in our system.  Consumer should have received a letter from us which would have the account number and EDP number on it.  If he does not have the letter then I will need the address that he states he did not reside at in 2005

 

 

10/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Universal Fidelity LP (UFLP) contacted me about an alleged debt. I disputed the alleged debt in a letter sent to UFLP on ******* ** ***** **. UFLP employee ***** ******** signed for the letter on ******* ** ***** **. UFLP continued to contact me 3 days after receiving debt validation request, a violation of the FDCPA.

Desired Settlement: UFLP is required to follow the law as per FDCPA.

Business Response:

All of *** ********** phone numbers were removed when we received his request for validation of debt.  We have requested ********* to provide validation of this debt.  *** ********** account has been put on hold till the requested information is received.

 

 

10/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I keep getting a bad credit mark on my credit report for 50.00doars and I never get any bill in the mail .....how do I get this off my credit report if this company universal fidelity doesnt even send me a bill or tell me what the 50.00dollar collection is for ...this problem wont go away...are they trying to scam me ,ive never even heard of these people,i need to get this lowsy 50.oo bill off my credit report,,please help me .....

Desired Settlement: iwant an answer,i want this wiped off my credit reports,,please help ,I don't know what to do about this

Business Response:

CMV placed *** *********** account in the amount of $50.24 in regards to his account with ******** *****.  We have noted his account, closed and returned to our client as disputed.  We have also submitted a request to remove from his credit.

 

10/8/2013 Problems with Product/Service | Complaint Details Unavailable
9/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Tuesday, *********** @ 6:40 pm cst, we received yet another recorded call from Universal Fidelity stating, "this is not a sale call, but it is urgent you call back by 9 pm". When we received one of these calls a week or so ago, my husband did call back & was asked if he wanted to speak to a "sexy female" or a "sexy male"! My husband just hung up. We did not know anything about this company at all. I just today looked up the number & name of the company to file a complaint w/ the Indiana Do Not Call List, since all of our phone numbers are listed as "Do Not Call". So I did not even know they were a collection agency. Now knowing that, I still feel they are calling us for no reason, since I know of no one that we are behind in paying our bill to. Either way, they still asked the question of the "sexy" voice person!!

Desired Settlement: Require them to STOP calling us, especially since we are listed on the National & Indiana Do Not Call List!

Business Response:

******* **** placed an account for collections  with us for ****** ** ********* in the amount of $49.80.  It is for State Quarters Roll Program.  That would be the reason for our calls.  As far as the message *** ********* received he must have dialed the wrong number.  He can contact us at ###-###-#### to speak to a representive to discuss this account.

 

 

9/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company failed to contact me before reporting a collection (I have no idea what the collection is for) on my credit report. Nor were they helpful when I attempted to contact them regarding said collection. The gentlemen was rude and nasty when contacted

Desired Settlement: Please remove from credit report until I am told as to what the collection is for and given a chance to determine if it is truly a legitimate collection or a mistake.

Business Response:

******** ***** (****** ******) placed and account for *** ******** with us (UFLP) for collections of $66.82. I am sorry the rep he spoke to was nasty and rude as I have reported it.  I have noted his account, closed it and returned it to our client as disputed.  I have also submitted a request to remove from his credit report.

 

 

9/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The balance of $717 showing on my credit report I believe is incorrect. Updated to my credit report on *********. There was not a single phone call or piece of mail notifying myself of this debt owed. Upon contacting The Original Creditor ** ********* ********* and spending 45 minutes with an account specialist she could see NO record of this debt. I was approved for a ******* **** ********* ******** program through the hospital. I believe the information of the hardship program was not transmitted correctly as this is in reference to something on ***** ** ****. The Original Creditor has no record of anything for my name and social security. I have contacted Universal LP three times in ********* **** only to be forwarded through a few people and eventually to voice mails. When I did get through once they had zero information to describe the services or why they were on my credit report. I would like to have this removed from my credit report as settled.

Desired Settlement: I would like this removed from my credit report and reported as settled.

Business Response:

*** ****** account was recalled by our client ******* on ********.  If he needs any further information he can contact them directly at: ******* ********* *** ** ***** ** ****  ********** ** ***** ************** His account number is: (********).  I have submitted a request to have this deleted from his credit report.

 

Sincerely,

 

***** ** ********

 

UFLP Client Services

Consumer Response:

 

Better Business Bureau: to whom it may concern I have been in contact with the above named company and plan to take care of this settlement immediately. Please remove this from my credit report as I was never notified. 

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ****


 

 

9/8/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A collections account for $87 has been listed on my credit report from Universal Fidelity, and I have not received any communication of any kind from this company. I haven't had any dealings with this company previously. I should have received some sort of notice, at the very least, to allow me to dispute this claim. Any help would be greatly appreciated.

Desired Settlement: I would like the false information removed from my credit report and information about the alleged debt.

Business Response:

I found her account. ******** ***** had placed her account with us for collections.  I have noted, closed and returned the account to them as disputed.  We have submitted a request to remove from her credit.  If she needs anything further she will need to contact ******** ***** directly

 

***** ********

UFLP Client Services

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******


 

 

9/7/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Dear BBB of Greater Houston,


I would like to first state that in the past 15 years I have paid cash for all my purchases, as well as all other transactions I have conducted. During that time, I have had absolutely no debt to anyone, as is the case even now. Additionally, I have never had an unpaid debt in my entire life of 67 years.

For many months I have been receiving computer-generated "robocalls", at a rate of at least twice weekly, from what appears to be a debt-collection company:

Universal Fidelity LP
***** ********** ** ******** ** *****

The following message is always left on my answering machine: "This is an important call from Universal Fidelity. Federal law requires that we tell you this is an attempt to collect a debt Call us today at ******** ****".

I have received absolutely no written correspondence from this company nor have they identified in their phone messages what they are attempting to collect My understanding is that within five days after their first contact, they are supposed to provide verifiable, written correspondence detailing what they are trying to collect and for whom.  I have been patiently waiting for this information to no avail

I have bad enough of their dubious and harassing collection tactics. I researched their firm on the internet to find their address and contact information. I sent them a letter via **** ********* and signed return receipt mail, a copy of which I have enclosed. Hopefully, the contents of my letter is self-explanatory.

My letter was received by Universal Fidelityat ****** on ****** ***** ****. I am presently awaiting their response and will provide a copy of it to your office when received by me.

Thanks kindly for your ear.

Desired Settlement: Hopefully, they will cease their unscrupulous and unmerited attacks to collect what is not owed and that will be the end of it If not, I will be requesting your assistance in rectifying the problem.

Business Response:

An account for *** ******* was placed with us for collections by ****** **** for ********* ****** ******* but when we received his certified letter to noted, closed and returned his account to ******.  He will not receive any further correspondence or calls from us on this matter.

If he needs addition information he will have to contact ******, **** ** ***** *** **** ***** **  ********* ** ***** and reference account **** ****

 

Thanking you in advance,

***** ********

UFLP Client Services

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I sincerely appreciate the BBB assisting with resolution of this matter.  Thanks kindly.

Regards,

**** *******


 

 

9/6/2013 Billing/Collection Issues
9/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has called multiple times over the last three months. We started to document the call in ***** This company is attempting to collect on a bill that was paid in full to the original billing company. There was never any reason for this company to get involved. This company calls at all hours of the day. This company has an automated service calling requesting that we call another number for more information under the guise that the call is an urgent call. The telephone number that calls is ************ - recorded message tells us to call ************ ; their EDP number:************************* ****** ******* ****** ******* ****** ******* ****** ******* ****** ******* ****** ******* ******* ******* ********** ******* ****** ******* ****** ******* ****** ******* ****** ******* ****** ******* ****** ******* ****** ******* *** ****** *****

Desired Settlement: Tell the company to cease and desist all further attempted communication/collections. We do not owe any money to this company or any other company for that matter.

Business Response:

 

 

****** *** ****

 

Re: Complaint *******

******* ****** 

The account for above consumer was placed with Universal Fidelity LP by ******* ***. for collections on past due bills for ****** *** testing done thru****** ****. 

In regards to the above complaint we have noted the account, closed it and returned to our client as a disputed account. The consumer will not receive any further correspondence from us regarding this account.  Please note that all accounts were not coded correctly therefore some patients have been billed when they should not have been. We do not report this on consumer’s credit.   

   

Thanking you in advance, 

***** ************* ********

Universal Fidelity, LP 

****** ********

8/23/2013 Billing/Collection Issues
8/23/2013 Billing/Collection Issues
8/23/2013 Billing/Collection Issues
8/23/2013 Billing/Collection Issues
8/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a bill from Universal Fidelity stating I owed $9.54 to ********* *********** ***********. I had a non-monetary credit on my account when they closed. I had no movies/games nor any late fees owed to *********. I've called the phone number on the statement, left several voice mails asking for Proof of my Debt. I've heard no response from them. I then looked them up online and called a different 800 number. The person I spoke to said they will not provide proof of debt unless I email them. I emailed Universal Fidelity on ***** ******* and still no response.

Desired Settlement: If no "proof of debt" can be provided I would like my account closed in good standing and my name removed from any credit report this fraudulent claim was reported to.

Business Response:

Account was closed and returned to the Trustee of the court.  The trustee has finalized and closed all ********* ********.  This was not put on consumers credit

 

8/11/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company showed up on my credit report and I have no idea where it came from. I have not opened any new accounts in years or received credit from any where in years. I want it removed from my credit report.

Desired Settlement: I want this account removed from my credit report.

Business Response:

I am not finding an acount with the information provided in the complaint. This address and phone number not found in our system.  Perhaps this is listed under a previous address or name. With additional information I will be glad to help in anyway I can.

Thanking you in advance,

 

Consumer Response:

I DO NOT AGREE BECAUSE IT IS NOT RESOLVING MY COMPLAINT. IT IS AFFEeCTING MY CREDIT SCORE. I WANT IT REMOVED. 

Regards,

****** *****


 

 

Business Response:

We can not remove something from a consumers credit if we do not have account information to remove it.  If it is showing on your credit there should be an account number on it.  We only have accounts in our system under the name of ****** ***** and none of them have your address or phone number.  Did you have a previous address in ******, ** or ************, **?

 

8/4/2013 Billing/Collection Issues
7/26/2013 Billing/Collection Issues
7/14/2013 Problems with Product/Service
7/6/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company's automated service will not stop calling us. I've called them to ask what the call is in regards to or who they need to speak to & they tell me ******* ***** but when he calls back he doesn't get an answer.

Desired Settlement: Tell them to stop calling us & if they need to reach ******* to please send him correspondence in the mail.

Business Response:

Can not locate an account under the name of ******* ****** or **** ***** under the address or phone number provided in this complaint.  **** need either account number or EDP number which both would be on our letter.

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

******* ******


 

This company has not sent us any correspondence so we have no idea why they keep calling. If they cannot provide adequate info regarding why they're calling or who they're calling for then they need to stop contacting us immediately. Thank you

Business Response:

I found the phone number which was listed for a ******* ***** and I have removed it.  Ms. ****** will not receive anymore phone calls from us.  This may take up to 24 hours to be removed from our system.  I apologize for the inconvience.

 

 

7/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a collection letter from Universal Fidelity claiming I owed $7.98 to ********* ***** for a video they say I rented in July of 2009. I do not believe I owe money for this video. I checked my calendar for the day they say I rented it, and I was on a plane for most of the day, and would not have rented the video they listed at my destination.

Desired Settlement: Drop the debt collection claim, and Universal Fidelity send me a letter to that effect.

Business Response:

 

 

 

June *** 2013 

 

****** ******** ****** **** **** **** ****** ************ ********************* *************** **** ********** ******************* ****************** ********** ************ *************** ***************

Via: BBB Website 

 

Compliant  ************ ******

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals. 

   

The Liquidating Trust Company is responsible for liquidating the assets of **** following the bankruptcy filing of **** in ****. 

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: *** ***** **** **** ******* *********** ***** ************ ********************* ************** ** ********* **** ***** **** ********* ******************** ********** ************ *************** *************** for any further dispute on account.  

Thanking you in advance, 

<************** *************** ******** *************** *************** ******** Universal Fidelity, LP 

Client Services 

*********** ********************** *************** ********** **** ********** ******************* ****************** ********** ************ *************** ******************** ************

7/4/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity has been calling my phone number for 2 years. I have called them and told them that the person (***** *****) they are looking for does not live here anymore. She moved out over 3 years ago owing me over $500. She was a prior tenant. When this company calls my home they won't speak in person. They leave constant recorded messages with a number to call them back. I don't have long distance on my home phone so I have to use my cell phone in order to reach them. They refuse to stop calling this number. I have excellent credit and do not want these people calling me anymore. I don't know where ***** ***** lives. I want them to leave me alone.Thank you,**** ******

Desired Settlement: Stop calling my residence.

Business Response:

Consumers phone number has been removed from our system

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.   

Regards,

**** ******


 

 

7/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company is claiming that i owe them $8.96 for a DVD The W******* to ***** ********* ** ********* ****** ***** *******, Inc. I know for fact that this is false and on top of that this whole company is very suspicious. For one i have researched online and many people have had the same issue with this company two they want me to mail in a check to a P.O. Box.

Desired Settlement: My biggest concern with this company is them reporting false information to the credit bureaus.

Business Response:

 

 

 

June **, 2013 

 

Better Business Bureau 

1333 West Loop South,
77027 

 

Via: BBB Website 

 

Compliant *************** ******* McKinney 

 

The account for this consumer was placed with Universal Fidelity LP by The ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals. 

   

The Liquidating Trust Company is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010. 

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: The ***** **** **** ******* *********** ***** ************ ********************* ************** ** ********* **** ***** **** ********* ******************** ********** ************ *************** *************** for any further dispute on account.  

Thanking you in advance, 

<st1:PersonName w:st="on">***** ******** 
***** ******** Universal Fidelity, LP 

Client Services 

7/1/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: **** *** **** To Whom It May Concern: My name is ***** ****** and my address is *** ****** ** ****** ** *****. The reason why that I'm writing this letter is because I am disputing the amount of money that *** is still saying that I still owe them. They sent a list of C'Ds that I had ordered and I marked out the ones that I did not receive and paid the difference. Now, they are saying I still owe, but this matter was suppose to be settled. I had purchased over one-thousand dollars worth of CD's. I sent my final payment to *** several yrs. ago. *** should still have my pymt on file or record. Sincerely, ***** ******.

Desired Settlement: Now, they are saying I still owe, but this matter was suppose to be settled.

Business Response:

 

Via: BBB Website

Re: Complaint *******

P**** ******

The account for above consumer was placed with Universal Fidelity LP by ******* ********** ******** *** *** regarding past due accounts on ******** *****

and/or *** ******* ** **** ** *** ***** *****

In regards to the above complaint we have noted the account, closed and returned it to our client as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we have removed it from their credit report.  Hopefully this will resolve this complaint.

Thanking you in advance,
***** ********

Universal Fidelity, LP

 

 

6/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I had tests done by a company called ****** **** in ***** of ****. They never billed me for services nor contacted me about services. I was led to believe that my insurance had paid for it. After a **** of never having been contacted, Universal Fidelity sent a bill ********** ****)stating I owed for services rendered. ****** had sent me to collections but never billed me nor tried to contact me. UF then billed for the full amount of the test. My wife spoke to a ******** ******* ****** who made an agreement with us that we would have $***** taken from our bank account ******* and that my wife would fax the insurance papers showing how much our insurance company had paid, thus lowering the amount we owed. Their fax machine was not working and continues not to work, therefore my wife was and is still unable to send the information to UF. After paying the agreed upon amount for ******* months, I received a letter stating that our arrangement had been confirmed and I would be paying ****** a *****. This is not the agreed upon amount. My wife called and they could not help her, referring her to the ******** ******* ****** she had spoken to before, who will call us at her earliest convenience. Because the *** company never contacted us, I was told it was closed and *** ** ********* I feel that we should not have to pay what they claim we owe them. Furthermore, this company is now doing the **** and ****** **** with the amount they suggested we pay *******, increasing it after we have already made payments to them in good faith. I always pay my bills, but this feels ************* and *****.

Desired Settlement: This situation feels *************.I don't believe we owe this company money. We never hear from the company I received services from, I've been told their doors are closed, and now we are being billed after the fact by a ********** ******. Plus, we agreed to make payments, have tried to send them paperwork to show what we really owe them and their fax machine doesn't work. Now, after making payments, they send a letter stating the payments have increased by *****.This is a **** & ****** ****.

Business Response:

We have closed Mr. ********** account and returned it to our client stating he does not owe anymore.  We do not report this on his credit and hope this will resolve his complaint.  Mr. ******** paid a total of $****** which was posted to his account.

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ********


 

 

6/24/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: received collection letter for $7.67 for a DVD from ********* ***** - in process of buying a house so was afraid of potential impact on credit score.Paid $7.67 with check from ******** ******** credit union dated 4/19/13. On June 5,2013 that account was cleaned out by someone using my account number and bank routing number to pay for a car. The transaction was in Southern Calif and the money was transferred to ******** ****** ***** from ******** ******** Credit Union.Did not check Univ Fid on internet before I paid - my mistake.I assume Univ Fid is running a phishing scheme to obtain checking account and credit card numbers and then selling the info.

Desired Settlement: Feel free to have any police action that may be ongoing contact me

Business Response: First of all Universal Fidelity is not a company that sells consumer's information to anyone.  Yes Mr. ********* did pay his account in full $7.67 which was posted to his account on 04/22/13.  As far as what happened with his account on June 5th has nothing to do with Universal Fidelity. Universal Fidelity just underwent an audit by the state of Idaho due to some complaints and they found no illegal activity or fraudulent procedures. In fact we received the highest rating for the handling of operations.

Business Response:

I have system generated him a paid in full letter but not understanding why this does not resolve his complaint with us since we do not sell counsumer information to anyone and we do not keep account information once a payment has posted and check presented to the bank. His dispute seemd to be between him and his bank not with Universal Fidelity.

 

6/23/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company has illegally reported a debt that is not mine and has re-aged it. I did not open any accounts in **** in which the date of the alleged debt was opened. This company reports it as a new debt every month hurting my credit score. They do not respond to any inquires. They did not report their address and phone number under the creditors contact information, even though I have to their info. This company have violated my rights under the fair credit reporting act and also is breaking the law every time they disregard it by reporting false information on my credit reports.

Desired Settlement: I want all debts/item this company has reported on my credit reports immediately. I want this company to cease and desist all communications including: mail, phone, email, and reporting to credit agencies. Also, I want $940.00. That is the amount of the debt on my reports x the number of months that they have illegally re-aged and prevented me credit score from being where it should and not be denied for a mortgage because of this business and their illegal unethical business tactics.

Business Response:

We do not find an account under the name of ******** *********  Nor do we find an account with the address provided in her complaint.

 

Business Response: No account found in our system uder the name of******** ******** 

Business Response:

Her account was under the name of ******** **** but the account was recalled by **** *** ************* *** ********* ***** *** ***** on 05***/13 and we requested it be deleted from her credit 08/**/13.  I have requested another credit deletion

Account ********* ***** *************** ******

Sorry for the inconvience 

 

***** ********

UFLP Client Services

 

6/22/2013 Billing/Collection Issues | Complaint Details Unavailable
6/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity sent me a notice dated 03/04/2013 stating that I owed $8.98 for a DVD rented on 03/17/09 from ********* *****. We regularly rented movies from ********* ***** after March of 2009 up until the store closed, and my account was in good standing. Simply put, I do NOT owe anything to ********* ***** or to Universal Fidelity. My spouse called Universal Fidelity five times between 03/25/2013 and 06/07/2013, and three of the five times no one answered. She left messages, and her phone calls were not returned. When my wife finally spoke to someone on 06/07/2013 they refused to fix the mistake, and they refused to let her speak to a supervisor. When I called Universal Fidelity on 06/07/2013 and explained that my account with ********* ***** was in good standing and asked for written proof of the debt, they stated that they could not provide any additional documentation other than the notice.

Desired Settlement: I do not owe money to Hollywood Video or to Universal Fidelity. Therefore, this alleged debt needs to be cleared and documentation showing that the debt was cleared needs to be mailed to me.**** ***********

Business Response:

 

 

 

June 11, 2013  

 

Better Business Bureau 

1333 West Loop South, <st1:address w:st="on"><st1:Street w:st="on">Suite 1200 

<st1:place w:st="on"><st1:City w:st="on">Houston, <st1:State w:st="on">TX <st1:PostalCode w:st="on">77027 

 

Via: BBB Website 

 

********* ******* **** **********

 

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals. 

   

*** *********** ***** Company is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010. 

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: *** ***** **** **** ******* *********** ***** ************ ********************* ************** ** ********* **** ***** **** ********* ******************** ********** ************ *************** *************** for any further dispute on account.  

Thanking you in advance, 

<************** *************** ******** *************** *************** ******** Universal Fidelity, LP 

Client Services 

*********** ********************** *************** ********** **** ********** ******************* ****************** ********** ************ *************** ******************** ************

6/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill dated 10/10/2012 for $14.37 from Universal Fidelity LP.The letter claims that "we have been advised by our client that you have an amount due of $14.37. We are eager to work with you to remedy this situation. The letter states that Universal Fidelity LP is legal successor of ********* *********** *******, Inc. The letter also states that unless you notify this office within 30 days after receiving your initial notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. I emailed the office after receiving the letter and still continue to receive letters requesting $14.37. The ********* *****, that I used, closed a few years ago. I didn't have any outstanding debt with them and refuse to pay this debt. I have no reason to believe this is a real debt by a real business. I don't want them reporting this bogus debt and putting a bad mark on my credit report.

Desired Settlement: I would like proof of my supposed debt in writing. I don't want them putting this bogus claim on my credit report and if the have done so already, I want any and all information removed from my credit report. I believe this company should stop sending statements requesting payment for bogus fees.

Business Response:

 

 

 

June 11, 2013  

 

Better Business Bureau 

1333 West Loop South, <st1:address w:st="on"><st1:Street w:st="on">Suite 1200 

<st1:place w:st="on"><st1:City w:st="on">Houston, <st1:State w:st="on">TX <st1:PostalCode w:st="on">77027 

 

Via: BBB Website 

 

********* ******* ****** ******

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals. 

   

*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010. 

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: *** ***** **** **** ******* *********** ***** ************ ********************* ************** ** ********* **** ***** **** ********* ******************** ********** ************ *************** *************** for any further dispute on account.  

Thanking you in advance, 

*************** *************** ******** *************** *************** ******** ********* ********* ** ****** ******** *********** ********************** *************** ********** **** ********** ******************* ****************** ********** ************ *************** ******************** ************

6/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was called late night @ 9pm by a automated collection service, about a claim from 2009 for ********* *****. They said that i returned a movie late and never paid my late fee. I have never received any information regarding this from ********* ***** nor do I recall bringing the movie back late. I have no way of proving my actions. I have never been contacted by Universal Fidelity even though they said they have tried to contact me by phone nor by mail. The collection is for 5.79 and I believe this is a bogus charge.

Desired Settlement: I believe since this was from 2009 and I have not been contacted in four years nor was I contacted then, that I should not be required to pay the fee. If I owe any business any money I should be contacted by phone or email or standard mail, not called by a collection agency 4 yrs later.

Business Response:

June 7, 2013

















******** *** ****

 

Better Business
Bureau

1333 West Loop
South, Suite 1200

Houston, TX 77027

 

Via: BBB Website

 

Re:
Complaint *******

****** ****

 

The account for
above consumer was placed with Universal Fidelity LP by *** ***** ****
**** ******* *********** ***** – Legal Successor to********* ***** *****
******* (****) under a Bankruptcy Stipulation and Agreed
Order that was approved by all 50 State Attorney Generals.

  

*** *********** ***** ******* is responsible for liquidating
the assets of **** following the bankruptcy filing
of **** in 2010.

In regards to the above complaint we have noted the account,
closed and returned the account to the trustee of the bankruptcy court as a
disputed account.  The consumer will not receive any further
correspondence from us regarding this account and we do not report these
accounts to the credit bureau. Hopefully this will resolve this
complaint.  

Thanking you in advance,

***** ******** ***** ******** ********* *********
** ****** ********

1445
Langham Creek Dr

Houston, TX 77084

281-647-4100  Fax:
281-647-4203

 




6/14/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Constant calls from this business about a debt that I don't owe. Apparently, they have me confused with another "******* *******" but they don't update their system.

Desired Settlement: Just for BBB informational purposes.

Business Response: I am not finding an account under the name of ******* ** ******* at the address that was provided in his complaint.  I am also not finding the phone that he listed in his complaint. 

6/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am being asked to pay $15.90 to this collection agency on behalf of ********* *****, a video rental company that went out of business and no longer exists. I do not recognize the videos listed as being collected upon and do not believe I owe any money. We paid any debts to ********* ***** that we might have owed before they went out of business. I would like this bill erased and do not wish to have any further collection action against me taken.

Desired Settlement: Deletion/elimination of the $15.90 charge, no further bills or attempts to collect, and no damage done to my credit report for money I should not have been charged for in the first place.

Business Response:

















Re:
Complaint *******

****** ****

 

The account for
above consumer was placed with Universal Fidelity LP by *** ***** ****
**** ******* *********** ***** – Legal Successor to********* ***** *****
******* (****) under a Bankruptcy Stipulation and Agreed
Order that was approved by all 50 State Attorney Generals.

  

*** *********** ***** ******* is responsible for liquidating
the assets of **** following the bankruptcy filing
of **** in 2010.

In regards to the above complaint we have noted the account,
closed and returned the account to the trustee of the bankruptcy court as a
disputed account.  The consumer will not receive any further
correspondence from us regarding this account and we do not report these
accounts to the credit bureau. Hopefully this will resolve this
complaint.  

Thanking you in advance,

***** ******** ***** ******** ********* *********
** ****** ********

1445
Langham Creek Dr

Houston, TX 77084

281-647-4100  Fax:
281-647-4203

 




Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****


 

 

6/11/2013 Billing/Collection Issues
6/11/2013 Billing/Collection Issues
6/8/2013 Billing/Collection Issues
6/8/2013 Billing/Collection Issues
6/8/2013 Billing/Collection Issues
6/5/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: At the beginning of the **** I was in **** to ********** **************. However, in***** ** **** I spoke directly with **********, resolved my account and am now a current customer with no late fees or previous balance owed. But in ***** I started receiving********** notices from Universal Fidelity saying I owed the previous balance plus ****** fees (which ********** said I didn't owe since my account was current). I have tried to contact this company regarding my account, but the number provided only goes to a recorded line and says I have to *** documentation to clear my account. I was unable to speak with a **** person about this problem. I don't appreciate being contact for a **** I do not owe and I don't want a ***** **** placed on my *******

Desired Settlement: Want account cleared with Universal Fidelity and not have this ******** **** on my ****** ******

Business Response: First of all ********** ************** is not a client of Universal Fidelity. The only account we have for Ms. *******l is a ******** * **** account in the amount of $***** for *** *********.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  It is true I have the account they mentioned with this group.  Unsure where the other statements are coming from if they are not the ones sending them?

Regards,

******** ********

 


 

 

6/3/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: A while back I received a *********** statement which listed a movie that, during ********* ******* ***** *** of ******** sale, I had bought for $**, (clearly marked on the movie which I still own by a ***** *** *******.) I have heard nothing from ********* ***** in the* years since this purchase. All of a sudden this company is coming out of the blue saying that I rented the movie, not purchased it, and never returned it; and therefore owe ***** the amount that I had really paid for the movie in a "*********** fee." It's an outrage to me that I would support the business when it was ******* ****, as well as having been a loyal ****** for up on * years prior and then receive a bill for something I've already paid for! When I called in I was told very clearly by an *********** **** ********* that if I didn't have the receipt to provide then he wouldn't close my account which, "May go on to seriously damage your ****** ***** in the future." Of course I didn't keep a ** ****** receipt for a **** **t sale ***** years ago! I asked for the proof of**** and was told over and over that, "This is just what our records indicate sir." He told me that there is no other way of disputing the charge and that I would just have to sit in fear of my ****** being damaged unless I paid the charge, which he conveniently told me he could ****** on for the amount of $*****. I refuse to pay for something I have already paid for, and regret ever having spent a **** at ********* *****! There whole ******** ********* was in absolute ***** in the ****** leading to their ******* and ********** and I don't see how it's even the slightest bit ****** to try to ******* based on the ***** that were kept in that time, obviously its just going to lead to***** *** like ******** ****** WHO ALREADY ****.

Desired Settlement: For Universal Fidelity to close the ********** *******" account under my name, and to stop sending me letters and pursuing me.

Business Response:

 

 

 

*** **, **** 

****** ******** ******
**** **** **** ******
***** ****
********
** *****
Via: *** ******* 

Compliant *******
******** ** ******* 

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – ***** ********* to ********* ***** ***** ******* *****) under a ********** *********** and ****** ***** that was approved by all ** ***** ******** ********. 

   

*** *********** ***** ******* is responsible for *********** the****** of **** following the ********** filing of **** in
*****
In regards to this complaint we have noted the account,****** and ******** the account to the ******* of the ********** ***** as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the ****** ******.  The consumer may contact our ******* *** ***** **** **** ******* *********** <st1:address w:st="on"><st1:Street w:st="on">***** **** ** ********* **., ***** ****<st1:PostalCode w:st="on">********** ** ***** for any further dispute on account.  

Thanking you in advance, 

***** ************* ********

Universal Fidelity, LP 

****** ********

<st1:Street w:st="on"><st1:address w:st="on">***** ************** 
           <st1:place w:st="on">*******, ** <st1:PostalCode w:st="on">*****-****            
             
************

Consumer Response:

****** ******** ******:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** *******

 

 

6/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was contacted by Universal Fidelity LP about a debt that I owed them for $***** for a late fee on a *********** ****** from ********* ***** from ****. I told them that this debt is invalid as my account was always in good standing and I always paid any late fee I had as I was in there ****** renting movies all the way to **** when they went ******** and closed the ***** store. When I asked the ********** lady by the name of ******* ***** for more information like where the debt was accrued or the validity of the debt she merely told me "she did not have that information". The only information she told me was that I owed a debt and I had to pay it, and that I got it while I lived at an address I haven't lived at since ***** ****. I asked for the calls to stop and any contact to be made in writing to my current *******, and for them to validate the debt which they refused to do over the phone. I refuse to pay a debt to someone who will not explain what debt it is, or the fact that I do not owe them any money in the first place.

Desired Settlement: For my alleged debt to be *****, and a letter be sent to my current *******, which I gave them, stating that my debt has been cleared. Then for them to stop contacting me in any way after that.

Business Response:

 

 

 

May **, 20** 

****** ******** ****** **** **** **** ****** ***** **** ******** ** *****

Via: BBB ******* 

Compliant *******
****** ** ***** 

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – ***** ********* to ********* ***** ***** ******* (****) under a ********** *********** and ****** ***** that was approved by all ** ***** ******** ********. 

   

*** *********** ***** ******* is responsible for *********** the ****** of **** following the ********** filing of **** in ****. 

In regards to this complaint we have noted the account, closed and returned the account to the ******* of the ********** ***** as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the ****** ******.  The consumer may contact our ******: *** ***** **** **** ******* *********** ************ ********************* *************** **** ** ********* **., ***** **** *********, ** ***** for any further dispute on account.  

Thanking you in advance, 

***** ************* ***************** ********* ******** ********

*********** ********************** *************** ********** ****
       ********** ****************** ** <************** ********************          
         
***-***-****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will print out the email for my records and consider this matter closed.

Regards,

****** *****

 


 

 

5/31/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: been contacted by letter a few times and by phone over ** times in the past *** weeks. I was a customer for ********* ***** and have never rented the ***** they have me listed for. It says I owe ***** for which i do not. There is NO WAY that i owe them. want this resolved asap. thanks

Desired Settlement: i want the ********* to stop ********* me.

Business Response:

 

 

 

May *** ****

****** ******** ******
**** **** **** *****, *****
****
******** ** *****
Via: ***
******* 

Compliant *******
**** ** ****** 

The account for this consumer was placed with ********* ******** ** by *** ***** **** **** ******* *********** ***** – ***** ********* to ********* ***** ***** ******* (***** under a ********** *********** and ****** ***** that was approved by all ** ***** ******** ********. 

   

The*********** ***** ******* is responsible for*********** the ****** of **** following the ********** filing of **** in *****
In regards to this complaint we have noted the account, closed and returned the account to the ******* of the ********** ***** as a ******** account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the ****** ******.  The consumer may contact our ******: *** ***** **** **** ******* *********** ***** <*********** ********************* ********">**** ** ********* **., ***** **** *********, ** ***** for any further dispute on account.  

Thanking you in advance, 

***** ************* ********

Universal Fidelity, LP 

****** ******** *********** ********************** ********">
***** **********
**** 
      ********** ********">******** ** **********          
            
************

5/31/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: ********* ******* went******** and the********** ****** that is working for them stated I owed a fee of $***** for a ***** from ***** This is incorrect and I have told them that it was not correct but they keep ********* me by calling repeately and mailing bills. We have requested that they do not contact us. We turned the movies all in on time and have a ******** stating that the ******** from ********* ****** checked their shelf on******* and the movie that they stated was not turned in was actually on the shelf. They told us via the phone that it was their misstake and not to worry about it. Now in**** some other ******* is bothering me.

Desired Settlement: remove me from their**** and clear any ***** balance owed. Do not call or contact me.

Business Response:

 

 

 

May **, 20** 

****** ******** ******
**** ******** ****** ***** ****
******** ** *****
Via: BBB 
******* 

Compliant *******
****** ***** 

The account for this consumer was placed with ********* ******** ** by *** ***** **** **** ******* *********** ***** – ***** ********* to ********* ***** ***** ******* (***** under a ********** *********** and ****** ***** that was approved by all ** ***** ******** ********. 

   

*** *********** ***** ******* is responsible for*********** the ****** of **** following the ********** filing of **** in *****
In regards to this complaint we have noted the account, closed and returned the account to the ******* of the ********** ***** as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the ****** ******.  The consumer may contact our ******: *** ***** **** **** ******* *********** ***** ************ ********************* ************** ** ********* **., ***** **** *********, ** ***** for any further dispute on account.  

Thanking you in advance, 

***** ********

*************** ********">***** ********
Universal Fidelity, LP 

****** ********

*********** ********************** ********">***** ********** **** 
     ********** ********">*******, ** *************** ********">*****-****           
              
***-***-****

5/28/2013 Billing/Collection Issues
5/27/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have been receiving harrassing calls from Universal Fidelity that wake me and my family up before 6am PST. I beleive these charges are unwarranted. I have been receiving calls from Universal Fidelity for 6 months now. The calls are frequently in the early morning, 6am PST, and wake my wife and sleeping child. I have frequently attempted to contact the company and can't get through to a representative. I finally got through to a representative to ask why I keep getting these calls and she told me it was for past due charges on a ********* ***** account. Firstly, I don't believe I should have any unpaid ammounts on my account. Secondly, while talking to the rep, she frequently was blunt, rude, and unable to answer my questions. I was explainig to her that I didn't believe I should have any such charges on my account and she said she would make a note and hung up the call. This is not good customer service and I wasn't finished trying to get some answers and info from her. These are not good business practices. I didn't realize it was such a widespread malpractice until reading online the thousands of other complaints about the bad business practices. This is not about the money. I would gladly pay any upaid debts-fair is fair. This is about terrible customer service that shouldn't be tollerated by customers or the company that employs these harrassers.

Desired Settlement: I would like proof of charges to accredit these claims that I feel are unwarranted.

Business Response:

No account found for ****** ***** with the address provided in his complaint and of course nothing found for phone number of **********. I want to apoligze for the way he was treated on the phone.  If he could provide additional information so I can locate his account we  will be glad to close it and return it to the bankruptcy court trustee. 

 

5/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am being billed for something I do not owe. I do not owe anything to ********* *****. My account was clean when the local ********* ***** store closed. As of 12/12, I started getting collection letter from Universal Fidelity for ********* *****. I have not gotten any bills/letters from ********* ***** concerning any money owed before 12/12.

Desired Settlement: I would like the Universal Fidelity to stop contacting me for something I do not owe. I would like the Universal Fidelity/********* ***** to clear this erroneous debt. ********* ***** and Universal Fidelity should look at their paperwork carefully before they start sending out collection notices.

Business Response:

 

 

 

May 15, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: this company contacted me via mail in January claiming I owe 29.99$ in late fees to ********* *****. Before the company closed down in 2010, my husband and I verified with the staff that we had no fees. We wouldn't have been able to rent movies or purchase them with a debt. The company has since sent me letters, called my phone (without a voicemail) claiming I owe this debt. I have told them that I do not owe this debt, yet there is nothing they can do.

Desired Settlement: I would not be making a fuss over a 30$ debt I owe. This debt however, is false, and I will not pay this bogus debt. I don't want my credit damaged over this 'debt'.

Business Response:

 

 

 

May 15, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a call regarding an unpaid debt to the bankruptcy trustee of ********* *****. I had previously received a letter in the mail regarding this more than a year ago, and paid what I owed. The man I spoke to said he saw that I had paid it and I was called in error.Three months later, I was called again and now they have no record of my payment. This was so long ago, I don't even know where to look for documentation that I already paid. I am certainly not alone, as apparently they are calling lots of people who don't owe money and harassing them. (c.f. ******************************************************************************************************************************************

Desired Settlement: I want them to remove me from their system and never call me again.

Business Response:

 

 

 

May 15, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter from Universal Fidelity, LP, and it stated that I owed $7.98 for a movie that I supposedly rented from ********* ***** on 09/15/09. I have no recollection of ever seeing, much less renting this movie. I never received any communication from ********* ***** concerning an outstanding debt after this supposed transaction took place, but now I received a letter dated 3/5/13 (sent to my parent's address) claiming that I have an amount due.

Desired Settlement: I would prefer that I be exempt from any future mailings or other attempts to contact me by Universal Fidelity, LP.

Business Response:

 

 

 

May 15, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/26/2013 Billing/Collection Issues
5/25/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The company Universal Fidelity is trying to collect a debt of $9.58 that they claim that I owe to ********* ***** for a movie ,cirque du freak, that they claim I rented and never returned. I have tried to contact them numerous times by mail and by phone and have never been able to come in cantact with a person or received any kind of answer from them. Im worried that since there notice that they sent me states that if I didn't contest the debt with in a months time they would assume that the debt was legitimate. I did rent the movie but I returned it. It was store policy that when ever you rented a video they would ask you if you would like to pay the late fees or balance due now or later. I never owed them anything and they never once asked me if I would like to pay any fee. I haven't even been able to tell them to provide proof of the debt.

Desired Settlement: I would like Universal Fidelity to investigate my alleged debt so that they can see that I do not owe them any money.

Business Response:

 

 

 

May 14, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/25/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received, out of the blue, a notice from Universal Fidelity LP, a collection agency in Texas representing their client "Legal Successor of ********* *****/***** *******, Inc" demanding payment in the sum of $8.98. I have no idea what this is for. ********* ***** left our area at least 5 years ago and I know of nothing I owe this company. My address has been the same for the last 13 years so if there were a notice sent to me from ********* ***** when they were still in business here in Fresno I certainly would have gotten it. However, there would be no reason for this charge in any case. I have tried to reach this business for weeks and each time I call this business no one EVER answers the telephone. I tried on line but could not determine how to send them a message to find out what this is for. I am afraid my credit will suffer for this charge that I knew nothing about for years and now is due since I am unable to reach anyone for a resolution. I am not going to send any monies to this company because I believe it is not a legitimate charge. What can I do to put an end to this and make sure nothing derogatory is put on my credit report?

Desired Settlement: I would just like to know that this matter is resolved.

Business Response:

 

 

 

May 14, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received a notice from this company alleging that I owe them $8.97 for a late movie rental from over three years ago. This is a bogus claim.

Desired Settlement: I would like for this company to retract this claim and to stop contacting me.

Business Response:

No account found that matches consumers name and address .  Will need EDP number or account number that is on the notice he recieved

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

*********** *******


  

Here is the EDP number on the notice I received, as requested by the business: 

 

**************

 

Chris 

Business Response:

 

 

 

May 9, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084281-647-4100 

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I got a bill from universal fidelity lp and I have never ordered anything from them. I understand that this is a letter scam and I am not going to fall for it. Don't send me any more litters.

Desired Settlement: you don't send me a bill and I will forget the hole thing. other wise I will file a class action on you.

Business Response:

 

 

 

May 9, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084281-647-4100 

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I've been contacted a number of times now by this company claiming I owe them a small amount for a movie rental which neither them nor I can prove I ever rented or ever returned.I told them tonight by phone that they were never to call me again b/c I was considering it harassment and that I would involve a lawyer if necessary. He warned me repeatedly that failure to pay the debt would impact my credit rating. I'm confident that being we're in good standing on several loans (mortgage, student loans, etc)that their threats will not hinder my future standing with any creditors. I want this company to leave us alone and quit making threats over a five+ year old $10 DVD whose value is surely nearly exceeded by clerical costs.

Desired Settlement: I want them to leave us alone and to retract any negative reports they may have made to any credit reporting agencies with an explanation and signed record of doing so. Any marks left on the credit reports should be accompanied by notes for any future creditor.I'd also like a signed apology from the business owner for their inconvenience to my family and their mistakes.

Business Response:

 

 

 

May 9, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084281-647-4100 

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity LP sent us a collection notice, stating that we owed ********* ***** and its successors $8.08 for overdue fees. This collection agency has not responded to our request for proof of debt. Our records indicate that our account was up to date when ********* ***** disbanded.

Desired Settlement: Either proof of debt, or stop collection notices and remove negative information from any and all credit agencies.

Business Response:

 

 

 

May 9, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084281-647-4100  Fax: 281-647-

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company has been contacting me and my father ever since my mother has passed away in August 2012. My parents were divorced for about the last 15 years so not sure how they even got my father's number. They always call requesting that my mother has an overdue charge for the purchase of a figurine that was made in September 2012. She had already been passed away for about a month so I knew it was a scam at that instant. Whenever they state this I inquire as to how she could have made a purchase when she had already passed away. They don't answer the question and just ask if I want to resolve the matter and ask for my credit card information. These people are the scum of the Earth as they are preying on the relatives of the deceased. I looked up the number after the first phone call and found out that there were complaints since 2007. This really disturbs me that nothing has been done to shut this operation down in almost 6 years or more. My mother didn't even have credit cards out and paid all of her bills on time. The call me and my father at least 5 times a day each and this needs to stop.

Desired Settlement: I will take any settlement I can get. This has been a waste of my time to deal with these people and I deserve some type of compensation for all of the minutes used on my phone and time used trying to figure this out. I am willing to help get to the bottom of this scam if there is anything I can do. The people who created this scam need to be brought to justice and I don't see how they are still operating.

Business Response:

I found an account under the name of ****** ******** (EDP **************) in the amount of $38.98 for a figurine called: You're So Dear.  I have noted the account that debtor is deceased and closed the account and returned it to The ******** ********** as deceased.   Per the notes on her account there was only one call and Mr. ******** was spoken to and he stated she was deceased.  Again the account has been closed and no further correpondence will be sent by Universal Fidelity.  Perhaps Mr. ******** should contact ******** directly or send them a copy of her death certificate to close this matter. Her account number with Hamilton is *********.

 

 

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Keep calling about ********* ***** late fees. Never had any as I had a subscription for rentals. Kept passing me to a different person in charge of my account never gave me a straight answer as to why I have these fees.

Desired Settlement: Take me off there list off collecting notices. As I don't have an outstanding debt with them

Business Response:

 

 

 

May 9, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084281-647-4100 

5/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: PLSE DO NOT POST MY PERSONAL INFOR, ADDDRESS, TEL., ETC.Universal Fidelity, LP of Houston, Tx sent me a collection notice on behalf of ********* *****.UF demanded me to send them money for late fees that I already paid in 2009, I believe. I always paid my late fees, but never was given any receipts. This collection notice is based on inaccurate data and may affect my very good credit. This unfair, inaccurate collection notice that ********* ***** hired UF to send me has caused me a great deal of anxiety.

Desired Settlement: I want this collection notice cancelled in writing from Universal Fidelity, LLP, saying also that my good credit will not be affected in negative manner.

Consumer Response: case #*******

dear Sirs/ and Madams of BBB.
My name is Ms. ********* *******.  I was listed in yr emial as Mr.
Plse correct.
thank you
sincerely
M. *******

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

********* ******* 


 

  

dear sirs and madames: 

re: your msg of 5/7/13. 

 

My case Id is *******

thank you very much for sending me the UF response. 

 

I read a response connected with UF the "***** **** **** ******* *********** ***** 8800" in OR. The  client services person of this Trust is Ms. ***** ********.  

 Ms. ******** stated that my acct has been closed and sent somewhere else. 

 

Could you explain their ltr  to me plse?  I do not understand it. Am I free of respondsibility of having to pay the mistaken demanded fees from UF that are inaccurate?  Am I legally safe to close my complaint? 

 

I want my record to be completely cleared of wrongdoing stating their errors of their mistaken collection notice to me and a ltr from Univeral Fidelity and the trust stating this in an email or ltr with a "cc" to you also. 

 

UF has not yet answered my ltr and /or signed the Registration Mail form that I sent at the post office proving that they received my ltr or not. 

 

Thank you for yr assistance with this matter. 

Sincerely,  

********* *******

Business Response:

Her account has been returned to the bankruptcy court Trustee for ********* *****.  She will not be receiving anything further  correspondence from us on this account. 

 

5/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I called this collection company telling them this is not my debt I gave him the reference number that was on my credit report and its not even in my name and they say it is for a ***** credit card which I don't have, they told me I had to call the creditor for it to get removed which I have, I have been calling for a month with no avail, and it is still on my credit report and is stopping me from getting a credit increase or future credit...

Desired Settlement: I want this off of my credit file...

Business Response:

Could not locate an account under consumers name, nor his address or phone number. We have not collected on any ** * ***** accounts for almost 4 years.  I suggest he contact the credit bureaus and state it is not his account and it should be removed from his credit.

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have been trying to get this off my credit and have contacted this company and it is still there...I am also forwarding letters to all the credit bureaus....

Regards,

******* ******


 

 

Business Response: Again we could not locate an account in our system for this consumer. 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company is trying to collect a fraudulent debt for ********* ***** , who has been out of business for over 4 Years ! The number to call and dispute does not have a " person " to talk to only electronic payment option . They will try to report this to credit even though it is a fraudulent " late charge ". For renting a movie 4 years ago , in which we never have been notified of any such charge .

Desired Settlement: Want this to be stopped , not to be reported to my credit , and to not pay this company for fraudulent charges . Fine them please !

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was told that non payment would affect my credit rating.

Desired Settlement: for BBB information

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received a bill in the mail from them regarding ********** *********** *******, Inc. for $8.58. When I called them all they would tell me is that is the only informatin they had and if I thought it was wrong I had to file a police report and provide them with proof of stolen identity. I asked for proof and they said they did not have any other information other than what was on this sheet. They claim the late fees are for two movies I don't ever remember having in March of 2010. I do not believe I owe these fees but am afraid they are going to hurt my credit.

Desired Settlement: I want proof of what they claim I owe and i want this taken off any kind of paperwork that they may have and it not to be sent to any credit bureau.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I don't owe this company money yet they call me at least once a week

Desired Settlement: Shut this place down

Business Response:

No account found with the information provided in complaint.  We will need an account number or EDP number.  If consumer does not have either of these then we need the phone number we are calling in order to remove it from our system.  Could not find an account with the address provided in his complaint.

 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection letter from the "Legal Successor of********* *********** *******, Inc." stating that I owed them $9.58 from a DVD rental from 10/11/09. I did not have any outstanding balance from ********* ***** and I do not owe this money.

Desired Settlement: Remove this debt from Universal Fidelity, LP's records.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/18/2013 Billing/Collection Issues
5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I continue to be harassed from the company universal fidelity in Houston Texas. They claim I owe $20 dollars in late fees to the bankrupt ********* *****. I get a robo call from them about 5 times a week. I have proceeded to call them to get a person on the line and inquire about the late charge. The people on the phone cannot give me any information and I have asked for debt validation but have not received anything. I have also asked them to quit calling my cell phone but it continues.

Desired Settlement: I do not owe ********* ***** any late fee charges. I'm not sure where this is coming from but I haven't rented from ********* ***** in 5-8 years. I would like the harassment to stop and I would like them to leave me alone because I don't owe anything.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received Confidential Message from Universal Fidelity, LP stating that I owed money for a late fee. Tried going to their website that was listed and it down. Had to call 10 times before I was able to speak to somebody. I advised them that if they could produce proof that I did owe this money, then I would way pay. Was told that I just needed to take her word for it and pay. I explained that I was not going to pay and she said that I could try to protest the amount.

Desired Settlement: I would like proof that I do owe this or for them to stop contacting me or my credit report.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This business has inherited some parts of records from the old ********* ****** store. Of course that business isn't named, just the collection company. That is odd thing number one. We had a membership with ********* ******. We stopped our membership before they went out of business and closed our account, in person, in the ********* ***** store. There were no outstanding charges or rentals at that time. We have since received two demands from this new company, Universal Fidelity, showing some partial records of items we rented. They are demanding payment for these rentals that they claim were not returned. This seems like a far stretch to try and turn some partial records into cash. I closed the account with no outstanding business. If some clerk over the years didn't clear a returned rental, would it not have shown up and been explained when I closed the account? If they have customer records, complete ones, they will see that I have no outstanding business with them. If they have partial records, of some rentals and then no follow up to see that they were returned, then they need to not assume they weren't returned. I would like a little more transparency beyond nasty letters. I would like this company to show why they think these rentals are outstanding and that I didn't pay for them. If they have customer records, they will see this is an error.

Desired Settlement: I would like this business license examined and the company audited. The letter is for a little amount, so I am afraid there are a lot of people out there who would just pay the little amount out of fear from this nasty letter. That is a scam. I hate to think of them getting away with threatening people with false claims.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have been receiving repeated calls from a computer calling from ************ when I answer the phone the computer talls me to call them back immediately but does not tell me why. Says that the call it too puersonal in nature and I need to call them back before 9PM. Repeated Attempts to call back have been useless. This debt does not belong to me and I have left several messages letting them know that and asking them to stop calling my cell phone. This has been going on for the last 2 years. What can I do to make them stop calling my cell phone??

Desired Settlement: I want the phone calls to stop

Business Response:

Ms. ********* cell number was under a home number for a different consumer.  I have removed her phone number from our system which may take up to 24 hours to be completely out of our system.  Sorry for the inconvience it has caused her.

 

***** ********

UFLP

Client Services

 

5/18/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection letter from Universal Fidelity for a movie rented in 2009 that was returned "late". When I called to dispute the late fee I made them aware I returned the movie on time. Also I asked why I wasn't notified of a late fee on my account when renting movies after this? They told me that because ********* ***** filed Bankruptcy in January 2009 they were not collecting any fee after that date. However, after doing some research I found that their parent company ***** ******* filed in May of 2010. Clearly they are lying because they lack any facts to back up these collections.

Desired Settlement: I want this charge removed with a letter from Universal Fidelity stating the collection has been taken care of.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/13/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received a letter from Universal Fidelity LP (allegedly acting on behalf of ********* *****), which states that I owe a debt from many years ago. I have been completely unaware of this alleged debt and have never been contacted until this letter. The letter states that my credit could be affected if I do not dispute or pay the required amount. I am not aware of any outstanding charges with ********* ***** and do not believe that this is a legitimate claim. Based on my research this has been a common scam for former customers of ********* ***** and it has been advised to file a complaint. I have attempted to view information on ************ as the letter indicated, however I am unable to access this site. Assistance with this matter or a recommendation on proceeding would be greatly appreciated.

Desired Settlement: I would like for Universal Fidelity to either prove that this debt is valid and associated with charges I accrued or would like for them to cease all efforts to collect and prevent any negative ramifications on my credit report.

Business Response:

 

 

 

May 9, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for your prompt assistance with this matter!

Regards,

**** ********* **

 


 

 

5/9/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was harassed by this company over a year ago and now as of today, the phone calls are starting again. They have stated to me that I have an amount due in late fees to ********* *****. This is incorrect. Not only is the part of me having late fees due, but the information that they supposably gathered about me from this company is wrong. They have my married name tied to an address that I lived at 5-6 years PRIOR to getting married. How they matched that information up together is beyond me. I know they certainly didn't get it from that company. I told them a year ago if they did not stop harassing me that I would blow a whistle in their ear for each phone call received and they miraculously STOPPED calling. They are back yet again with their false claims. They need to GO AWAY! Someone needs to stop this HORRIFIC company. I can only imagine how many seniors they have taken advantage of.

Desired Settlement: I am not sure what the BBB can do, I was informed that this was one of the multiple places I could go to and post information about this fraudulent craphole company.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *******

 

 

5/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: A notice from Universal Fidelity LP stating my wife ****** (deceased *** *******) owes $34.13. The supposed charges occured from 5/8/09 to 12/31/08 @ ********* ***** and their letter states Universal is the "Legal Successor of ********** *****). ****** always paid for rentals and on rare occasons a late charge if applicable. How a company can try recovering invalid charges three-plus years after the fact is incredible to me. My wife's passing was posted in the paper in ******* 2010; I feel the "charges" are incorrect, Universal sends notice three plus years later and, according to your files, Universal is attempting to collect questionable fees from literally thousands of people.I will furnish a copy of my wife's death certificate since she cannot contest these charges. I would appreciate any help you can give me to settle this matter. Sincerely, ****** ******** (husband of ****** ********, deceased)

Desired Settlement: I would like the complaint kept on file at BBB, and Universal Fidelity advised of complaint, and hopefully the threatening letters stopped. Thank you.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********

5/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: universal fidelity was rude to me, suggested threatening comments to me about my credit record, made statements that were not actual correct legal practices, sounded uninformed. They told me I have a debt with *********** from years ago. Actually I do not have any outstanding debt, I did have a membership with ***********, but paid any late fees at when I incurred any late fees. Universal fidelity is telling me I have to pay a nineteen dollar late fee. I do not owe any fee actually though. They call me numerous times a day, are very threatening tone, statements.

Desired Settlement: Universal Fidelity has to quit calling me. They are going to have to make their 'records' show that I do not owe any debt. They have to be required to not call people to threaten them any more.

Business Response:

 

 

 

May 7, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *******

 

 

5/6/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill for collection from Universal Fidelity LP for a debt owed to ********* *****. There are no ********* ***** stores in my state and I could not have rented a movie from ********* during the time period listed and I believe this is an attempt at fraud.

Desired Settlement: Dismiss the collection attempt/claimed debt in writing.

Business Response:

 

 

 

April 25, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/5/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received a letter from the collection company of Universal Fidelity LP based out of Houston TX for the amount of 83.79. I am disputing this amount and I do not think it is owed. There are titles of movies on there that I do not even recognize and my account was of a clear balance when ********* ***** in Green Bay WI closed. They are trying to collect for a debt that is not owed. They list movie rentals from 2/2009 through 2/2010. I would not have even been able to rent movies if I had late fees for a year.

Desired Settlement: I want this company to be noted as having unacceptable business practices and to clear this claim of a debt that I owe to them. I do not feel I owe them any monies whatsoever.

Business Response:

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April 24, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/5/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter from Universal Fidelity, LP on March 10, 2013 stating I owed fees for two DVD rentals on 11/2/09. I believe they made a mistake as I did not rent the two DVD's listed (Transformers-Revenge and Land of the Lost). I tried for several days to call the number on the letter (************) as well as the number listed on their website (************). No one answers the phone or returns any calls. I followed up with an Email to them on March 14, 2013 and received no response. I am very frustrated that I am unable to reach a live person to discuss this matter further!

Desired Settlement: I'd like to be able to discuss this matter with someone so I don't have to wonder if my credit is going to be affected. They claim I rented these DVD's in 2009 and now, four years later, I suddenly receive a bill for $7.98.

Business Response:

 

 

 

April 24, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

5/5/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received by mail a statement indicating I have a past due payment amount from 8/20/09 for $7.98 from renting a DVD titled Happy Gilmore. This statement appears to be from a 3rd party debt collector named Universal Fidelity, LP. We have no outstanding account and owe no past due fees. This statement appears fraudulent. Checking this company's status on the BBB website shows it to have an "F" Rating. My perception in regards to this statement is that, this is a company whom is possibly a fraudulent business trying to collect (scam) funds from innocent citizens who never owned or even had a ********* or ***** ******* account.

Desired Settlement: no settlement required/ Information to the BBB in regards to a possible fraudulent business trying to scam funds from innocent citizens.

Business Response:

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April 24, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I've received notification of an outstanding debt from Universal Fidelity, LP regarding a movie rental from ********* *****. I dispute the validity of this debt. This notification from Universal Fidelity LP of an outstanding debt has no merit and is fraudulent in all terms. I now file a formal Complaint with the BBB against Universal Fidelity, LP for fraudulent Billing Practices.

Desired Settlement: I would like a notification in writing from Universal Fidelity, LP that this debt is incorrect and that no further action will taken to collect this fraudulent debt or any action will be taken against me to any credit reporting agencies regarding this debt.

Business Response:

 

 

 

April 19, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I never rented any of these movies from ********* ******. Show me the documentation where I did. I received a letter 44 days after it was typed up, so I don't see how I could dispute it within the "required" 30 days. I think that this is just a huge scam. Furthermore, I never received anything since 10/2009 stating that I owed any late fees or hadn't returned any movie.

Desired Settlement: I want either documentation with my signature proving I rented the movies or I want the $8.98 forgiven. I think this is a scam.

Business Response:

 

 

 

April 19, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My account with ********* ***** was brought current back in Jun 2009.I had to do this as a requirement before any further rentals made after that date.

Desired Settlement: Clear the accounting error and suspend any further collection efforts.

Business Response:

 

 

 

April 19, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/30/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Representatives from Universal Fidelity keep calling me regarding an unpaid debt I supposedly owe to ********* *****. They declare I owe an amount of $24 for late fees. I never accrued any late fees through ********* ***** (which has been out of business for years). I have never received any paper correspondence of this collection, only phone calls. I have told reps at Universal Fidelity ************** all of this everytime I get a phone call from them. I have asked them to quit harassing me and the only response I get is "we are attempting to collect a debt and will continue the efforts to do so".

Desired Settlement: I want to know if there is a law/rule/statute that I can tell them so they quit harassing me.

Business Response:

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April 19, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Upon receiving a collection notice, I called the UF using the phone number provide and noone answered. It's been years since***** ******* has been in our town. I don't remember owing anything prior to their leaving. No further action is going to be given on my part w/out adequate documentation proving that I owe this money.

Desired Settlement: Be done.

Business Response:

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April 17, 2013 

 

 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: A charge for $69 appeared on my credit report from**********. I have not and do not have anything in collections from ** ****** ******!! Nor have I ever had an account with this company!!

Desired Settlement: I want this issue removed from my credit reports!

Business Response:

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April 17, 2013 

 

 

Better Business Bureau 

1333 West Loop South, <st1:address w:st="on"><st1:Street w:st="on">Suite 1200 

<st1:place w:st="on"><st1:City w:st="on">Houston, <st1:State w:st="on">TX <st1:PostalCode w:st="on">77027 

 

Via: BBB Website 

 

Re: Complaint *******

**** ****

 

The account for above consumer was placed with Universal Fidelity LP by ******* ********** ******** AKA *** regarding past due accounts on ******** ***** 

and/or *** ******* or **** ** *** ***** ****. 

In regards to the above complaint we have noted the account, closed and returned it to our client as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we have removed it from their credit report.  Hopefully this will resolve this complaint. 

Thanking you in advance, 

***** ******** 

Universal Fidelity, LP 

Client Services 

 

 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Claims that i owe ********* ***** 7.95$ for a ***** game i did not rent! I am a US Army officer I WILL TAKE THEM TO COURT! Legal assistance is free for me!!!! They have also contacted my Wife ***** ******* same address stating that she owes 20.93$ she is also a service member WE WILL GO TO COURT over this! I bought two moves and a ***** game during the closing of the store i didn't owe them then and I sure as HELL don't owe them a ******* cent NOW!!!!! Please contact me at ************ or ************ if this effects my wives or my credit score in any way I WILL TAKE THEM TO COURT FOR FALSE accusations! Thank you and Have a nice day!

Desired Settlement: I dont pay Universal fidelity LP a single Penny and any and all damages to my wives and my credit score is reversed and this company stops harassing the public/ making false statement about what people owe!!!

Business Response:

 

 

 

April 17, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received a bill from Universal Fidelity claiming to be the legal successor of ********* ***** and is requesting payment in the amount of $7.95. I do not owe any late fees to ********* ***** and was never contacted or notified by the original business, ********* *****, and there has been no contact in 4 years of any such discrepancy with my account. I left a message after 11 minutes on the telephone with Universal fidelity to attempt to resolve this and received no return phone calls. I was unable to access the dispute website for uflp online and therefore cannot dispute this claim. I never accrued any late fees with ********* ***** and I would like this issue resolved.

Desired Settlement: I would like my account with Universal Fidelity reconciled in that I do not owe any late fees to ********* ***** and therefore should not be billed by any successor. I would like my account closed without any negative impact on my credit.

Business Response:

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April 17, 2013 

 

 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Rec'd a Collection notice in January 2012 (but colleciton notice states October 2012), for fees owed on closed down ********* *****- for $45.37, but never rec'd an original invoice or bill for payment from ********* *****. Don't owe the fees, as videos were turned in, and were not turned in late. For the headache of a $45.37 bill, I went ahead and sent payment though my online ***** account- payment was recently credited back into our checking account- cannot deliver! Tried to call, eamail and went on this business site www.UFLP.com- no response and no such site. Concerned about my credit and what is going on with this business!Thanks, ***** *****

Desired Settlement: Please tell me what next step is here- for $45.00- just a hassle for a business that I am not sure is actually a "real" business. Do NOT want something like this to effect my credit.

Business Response:

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April 17, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I was attempting to lease a new vehicle yesterday but was turned down due to a negative mark on my credit report. This mark was listed under UNIVERSAL FIDELITY and referenced ***** ******* in the amount of $56.00.This is an erroneous mark and after reading this link: ****************************************************************************************************************************************** found out that Universal Fidelity is breaking the lawful agreement they made. Not only is this charge ridiculous, but it is negatively affecting my credit and my ability to purchase. What makes this all the more ridiculous is that I spoke with my parents and a few letters sent to ******* ********, ***** ********* and other names have been received from Universal Fidelity in regards to this $56.00 (I live in a different state). So not only is it erroneous, they can't even get my name right and are ruining my credit with this unlawful and fraudulent charge.

Desired Settlement: I want this negative mark REMOVED from my credit immediately because it's fake and negatively affecting my life.This needs to happen, now.

Business Response:

No account found matching his name and address in his complaint.  Mr. ******* needs to understand we do not report ********* ***** accounts on consumers credit. We will need the EDP number off of his letter in order to close his account.  Again these accounts were not reported on credit

 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I got a call today from Universal Fidelity telling me I owe them money for late fees on a Wii ***** game I supposedly rented back in 2009 from a ********* ***** store. They told me they had sent multiple notices to an address multiple times since 2012. I have not lived at this address they claim they sent notices to since 2008. When I left this address I left a forwarding address at the post office. I have NEVER received any notification of any sort of late fee notice EVER from ********* ***** or this company, until today when they "magically" got my cell phone number. When I tried to explain all of this to the first gal on the phone, she was very short with me, very pushy and told me it would go on my record.

Desired Settlement: I would like written verification of the fine that I owe, dates, amounts, and then IF I pay this fine I supposedly owe, I want written verification that this is not on my credit record ANYWHERE. I pay my bills, I have excellent credit, and I refuse to allow this company to bully me into paying a fine for something I do not recall ever renting. I did not even own a Wii at the time they say I rented the game.

Business Response:

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April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from this company saying that there are a collecting agency for ********* *********** *******. They say we have an amount due for movie rentals from 2009, which from the titles of the movie I know I would NEVER rent. That and the movie rental date says 2009. The amount is $8.58, it is a small amount, but I refuse to pay for something that I did not purchase.

Desired Settlement: Has anyone else complained about this company? Will they continue to send bills or start calling saying we owe this money? Will they start to charge interest on something we don't owe?

Business Response:

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March 26, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

**** ****


 

 I received a letter yesterday about my complaint, the assigned number is ID *******.  The letter didn't tell me anything I already knew.  All it did was inform me what company was liquidating the assets for ********* ***** ***** ******* as they are in bankruptcy. My problem is that they are charging me for bogus charges.  They claim I have a delinquent account and are charging  me for movies back in March of "09 that I NEVER rented.  My question is what do I do, just ignore it?  Or will they continue to send bills and then start charging interest? 

 

Please respond, thanks for your help, 

**** ****

Business Response: No interest is charged on these ********* accounts.  The court is in the process of completing and closing this bankruptcy.  

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

**** ****


This response said nothing about the bogus charges.  I am being charged for services that were  not rendered.

 

Business Response: We can not say these charges of $8.58 are bogus as that is what was given to us by the court but we again can state her account is closed and she will not receive anything further from us and this is not reported on her credit

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Like many other consumers that have written complaints about this so called Universal Fidelity LP, I too, have received a letter from them stating that I owe an outstanding balance of $8.58 from 02/12/10. I received the notice from this debt collector on 03/01/13. I have never received anything from ********* ***** stating that I had a past due balance. I have not rented from ********* ***** since 2006. I also closed this account in 2006. I also checked the BBB and found that this company is not accredited with BBB. I have read many complaints regarding this "scam" that Universal Fidelity is attempting to collect debts on behalf of ********* ***** even after they filed bankruptcy. When I punched in the address of Universal Fidelity it came up that the zip code was wrong. I thought maybe I had typed it incorrectly. In fact, I did not.Here is the address that they provided:UNIVERSAL FIDELITY, LP **** *** ************** ** ********** When I called, I got the run around and they could not provide any evidence based on the EDP number and wanted my SSN. Seriously folks, not a chance in the world would I give a company that is not accredited my SSN. Who do these people think I am????

Desired Settlement: none

Business Response:

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April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I keep getting phone calls from this company saying that I owe money to ********* ***** for "late fees." We don't owe any late fees and the ********* ***** in our town closed years ago. The customer service person I spoke to was rather rude. After I had to have him repeat a website to try and get this resolved, the website isn't to be found (and I tried two separate internet connections too) www.uflp.com I do remember that we had a couple of videos from them and we paid for the videos since we didn't return them (the kids lost them) and the local store erased our late fees since we paid for new movies. It may be pertaining to this but we rented other videos and games after this incident. If it's not pertaining to this event, I have no idea what it is from since this was several years ago.

Desired Settlement: I would like this collection to be resolved and to not get any more collection calls. This is an invalid claim and it's been too disruptive.

Business Response:

 

 

 

April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Receive a letter for collection for a video game (360-NBA Live 10) back in 12/26/09 for $7.99 from ********* *********** *******. This has been turned into collection when there hasn't been any letters before this regarding this amount was due. The date that the collection letter was received was on 3-5-2013.This video company has been out of business for many years.

Desired Settlement: Don't know if this is a scam or if i owe this amount. Do they have the right to turn into collection if i had no prior knowledge of money owed if really any amount owed? How many years can they go back to collect if there is an amount owed? How do you know if this amount really is whats owed if no prior bill was sent and the business has been closed?

Business Response:

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April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: see Attached document


Dear Sirs,
I received a letter from the above company requesting a debt be paid on a penalty to ********* *****.  They provide no documentation and I believe they are incorrect. Attached is a letter I sent in response to their request for payment.  Can you advise me if this is legitimate company, and if so are there complaints on file. In addition, please let me know the appropriate course of action in the case of a dispute over a claimed debt such as this.

Desired Settlement: see Attached document

Business Response:

 

 

 

April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection letter stating that I owed $23.95 in late fees from 2010 to ********* *****, I don't owe ********* ***** any money or late fees and have told the Universal Fidelity this and they continue to contact and harass me for the funds.

Desired Settlement: I don't want to be held responsible for a debt I don't owe. Thank you.

Business Response:

 

 

 

April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: received a communication on 3/6/13 regarding ********* ***** DVD rental that they claim I owe 7.98 for (from 2/25/2009). I returned the video years ago, never received any communications from ********* ***** regarding non-return or late fees. went online to www.uflp.com per letter for more info and site was not available. cannot contact this business to verify any info and am concerned that this is a scam.

Desired Settlement: no further communications from UFLP and resolution of this matter, ie letter from BBB stating resolution

Business Response:

 

 

 

April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Have never heard of creditor ******* ** ******* Never received a bill. I would like some kind of proof of debt. When called they could not answer any of the above questions.

Desired Settlement: Would like debt removed from ********** Credit Report

Business Response:

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April 17, 2013 

 

 

Better Business Bureau 

1333 West Loop South, <st1:address w:st="on"><st1:Street w:st="on">Suite 1200 

<st1:place w:st="on"><st1:City w:st="on">Houston, <st1:State w:st="on">TX <st1:PostalCode w:st="on">77027 

 

Via: BBB Website 

 

Re: Complaint *******

****** *****

 

The account for above consumer was placed with Universal Fidelity LP by ******* ********** ******** AKA *** regarding past due accounts on ******** ***** and/or *** ******* or **** ** *** ***** ****. 

In regards to the above complaint we have noted the account, closed and returned it to our client as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we have removed it from their credit report.  Hopefully this will resolve this complaint. 

Thanking you in advance, 

***** ******** 

Universal Fidelity, LP 

Client Services 

 

 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They are trying to collect for a movie that was rented from ********* *****. I do not have this video, I am sure I do not owe them any money for late fees or not returning a movie.

Desired Settlement: I would like to not be contacted by them again.

Business Response:

 

 

 

April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity is harrasing me about a bill that is more than three years old for a debt that has been paid. ********* WHILE THEY WERE IN BUSINESS accepted payment for Borderlands and Marval Ultimate Alliance. This dept is null and void. Business practices are unacceptable.

Desired Settlement: The dept of 9.54 should IS NOT VALID. Take it off the books immediately.

Business Response:

 

 

 

April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collections notice claiming that I owed money for a movie from ********* ***** that I know I do not have. The only number to call on the collections notice was to pay for the debt. I do not owe this money and feel that it is unfair that there is no one available to settle this.

Desired Settlement: I wish to be taken off their collection list because I do not owe the debt that ********* ***** is claiming.

Business Response:

 

 

 

April 17, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/28/2013 Billing/Collection Issues
4/28/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter claiming that I had not paid late fess to ********* ***** for movies I rented. The amount is only$7.78 but I know that this is not true. It states that it is from movies we rented in 2009. I have tried calling them to clear this up but no one answers the phone *************. I have tried going to their website www.uflp.com and it does not exist. I can go to their payment website www.payuflp.com but it gives no information other than how to pay. It seems like a scam to me.

Desired Settlement: No settlement other than I want to make sure that this does not go on my credit report so I would like to know how to connect with this company if it really does exist.

Business Response:

 

 

 

April 17, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/27/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently received a collection notice in the mail from this company stating they are collecting for ********* *****. The movie listed is a movie I did rent but know that I returned right away because I didn't like it. It just shows the name of the movie but doesnt state what the charge is for. I know for a fact that the movie was never late and i rented it in 2008 when it came out. ********* ***** was still operating into 2010, if this is a real claim why is this the first time i here about it? I would have paid any late fees if I had even so much as gotten a notice from ********* ***** just as it had done in the past. My theory is its assigning false charges to everyone who was a customer. Imagine $10 per 3million customers or so? This claim is fake. I do not owe them anything!

Desired Settlement: Take this off my credit report and stop harassing me. Yes, its $8.98 but that's $8.98 that i dont owe you. Stop trying to steal from me.

Business Response:

Account name and address do not match.  We wll need the EDP number on the letter she received

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

******* ***** ****** 


 

 The DPE number they request is**************

Business Response:

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April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/26/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a notice from Universal Fidelity, LP stating that they are a legal successor of ********* *****/***** *******, Inc. and were trying to collect a debt from late fees of 2 videos from 06/10/2009. There was a website on the notice that you could go to and pay your debt. I don't recall owing them any late fees because I never received a notice from ********* ***** and it has been 4 years so I can't remember that far back. The fee was for $8.58 so I decided to pay it because I have good credit and it seemed like it was legit. The fee was immediately deducted from my checking account on 03-12-2013 and I have proof of this. I received another notice in April stating I still owed the fee of $8.58. I called the company to dispute this on 4-24-2013 and the representative stated that they had no record of me paying this bill. I was upset and told her I had proof and don't even agree with this fee but paid it anyways and now they are telling me they never received payment. She connected me to a supervisor who said that if I had my bank email me a copy of my bank statement showing I made a payment I could email it to him directly at *******************com. This seemed odd to me and I wasn't about to email something that had my bank info. on it. Sounded like a scam. I then called the company back and asked to speak directly to ******* *****. The woman stated "I don't know who that is." I said it was apparently a supervisor that I spoke to earlier. She said "hold on" and connected me to a man that answered "Hello, this is ******* *****". I told him I just spoke with him about a debt that I paid already and he put me on hold immediately for several minutes so I hung up. I have proof I paid a debt that I don't even know is true and am still being told I owe them. I still don't know what happened to the money I paid on their website they provided and also confirmed in the phone call.

Desired Settlement: If scam I want a refund, otherwise I want this claim dropped, as it was paid on 03-12-2013.

Business Response:

 

 

 

April 25, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******

 


 

 

4/24/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My husband received a letter in the mail from Universal Fidelity, LP regarding an unpaid debt from ********* *****. The charges are from February of 2009 in the amount of $8.08. The letter states, "We have been advised by our client that you have an amount due of $8.08. We are eager to work with you to remedy this situation." I was skeptical about the letter and charges since they were from 2009. I googled the company and was not shocked or surprised at the amount of websites stating this was a scam and not to pay or contact the company. Customers were advised to contact the BBB regarding their experience. I would like to get to the bottom of this matter and find out if this is a legitimate debt or if is this a fraud. Being that the charges are from 2009 and ********* ***** is no longer in business I have no way to confirm what the letter from Universal Fidelity, LP is stating.

Desired Settlement: I would like for Universal Fidelity, LP to remove our names and information from their database. I would like all contact from that company and affiliates to stop.

Business Response:

 

 

 

April 19, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** *******

 


I have received the response from Universal Fidelity, LP.  I now consider this issue resolved by Universal Fidelity's response.  Thank you for your time and attention to this matter. 

  

***** *******

4/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received a Collection Notice from Universal Fidelity, LP indicating I owe a debt to the Legal Sucessor of ********* ***** / ***** *******, Inc. in the amount of $8.97 with no substantiating proof and no way to contact them with the exception of options for making payment.I understand that this may be a scam and that there have been over 2,700 claims filed against Universal Fidelity, LP for this same reason.I hereby deny that I have any knowledge of or proof of any monies owed to ********* ***** from 2009 and do not want any information being reported to credit reporting agencies that would adversly affect my credit.

Desired Settlement: Need some form of communication indicating this is false and has been dropped and no further action will be taken and this will not be reported to any credit reporting agencies.

Business Response:

 

 

 

April 19, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ******

 

 

4/22/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a call from Universal Fidelity on 04/17/2013 at 3:28 pm, telling me to call a number. When I phoned that number I was told I have $19 in late fees. I do not have those late fees because I closed my account with a zero balance before that location closed down in either 2009 or 2010. They asked for my home address and I decided to give them a different mailing address and then I requested a written Statement. The woman I talked to threatened my credit and said that the reports from the Better Business Bureau were wrong. I want them to leave me along or provide proof that I owe this amount.

Desired Settlement: I want to not be contacted by this company again.

Business Response:

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April 19, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you very much.

Regards,

********* ******

 


 

 

4/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from Universal Fidelity, a collection agency for ********* *********** *******, stating that I owe $7.95 from a video game rental on ********. I researched Universal Fidelity and found several complaints against them stating that they would effect consumers credit if the bill is not paid, however, they settled with all 50 States Attorney Generals stating that they would do no such thing. ** **** contacted the company and they advised this bill must be paid, that the bill could be paid by phone if she would provide our credit card information. Obvious concerns with this are the possibility of identity fraud and this information was not provided. They also advised we could pay by check, which again raises concerns due to the fact our account information would be at the bottom of the check. I don't understand why they are waiting until almost four years after the fact to attempt to collect a "past due" or "late fee". I have always paid my bills on time and as a result have an outstanding credit rating. I do not owe this money. In my research it advised to file a complaint with my local Better Business Bureau. Contact was made with my local BBB which also provided me contact information for the Federal Trade Commission, which was also completed (Complaint # ********).

Desired Settlement: I would like this settled by the BBB by having Universal Fidelity remove the supposed "late fee" and to have no future contact by Universal Fidelity.

Business Response:

***** *** ****

Better Business Bureau

1333 West Loop South, 

Via: BBB Website

Compliant *******

**** ******

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.

  

The *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in ****.

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: *** ***** **** **** ******* *********** ***** **** ** ********* **** ***** **** ********** ** *****for any further dispute on account.

Thanking you in advance,

***** ********

***** ********

Universal Fidelity, LP

****** ********

**** ******* ***** **

 

******** ** ***** ************  **** ************

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ******


 

 

4/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection notice from Universal Fidelity on March 14, 2013 for what they are claiming as a past due ********* ***** debt going back to August of 2009! The notice is the first that I have received. I can not recall or verify the details surrounding these rentals, or if they were in fact late since they go back 4 years therefore I will not pay this debt.

Desired Settlement: I would Universal Fidelity to forgive this debt , without any reporting to any credit agencies that would affect my credit in a negative way.

Business Response:

 

 

 

April 19, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******

 

 

4/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This is in regards to a bill received for $*****. The bill was sent from "Universal Fidelity" representing "********* *****". This bill is in regards to a late fee on ********* (4 yrs ago). I contacted Universal Fidelity on ******* @**** in regards to the bill. I expressed to them that we do not owe or recall any late fee's from four years ago. I ask for any proof but they did have any...more or less just pay it. They told me ********* ***** went out of business years ago. We have refused to pay this bill and feel that this is a scam. Anybody can send a bill years later and say "you owe us this amount"? I have very good credit and do not want this to affect my credit rating. I do not want to write a check out just because someone says you owe us. Why wasn't this cleared up years ago? Please investigate this matter and let me know what your findings are. Thank you for all your help. ***** ****** & ****** ****** ****** ************. *******************

Desired Settlement: Please investigate this matter and let me know your findings. Thank you for all your help.

Business Response:

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The account for this consumer was placed with Universal Fidelity LP by The First Lien Term Lenders Liquidating Trust – Legal Successor to Hollywood Video Movie Gallery (HVMG) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.

  

The Liquidating Trust Company is responsible for liquidating the assets of HVMG following the bankruptcy filing of HVMG in 2010.

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: ***************************** for any further dispute on account.

Thanking you in advance,

 

4/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter stating that I owe money to ********* ***** for a movie that I rented in ****. I returned the video on time in ****. I never received a letter or phone call from ********* ***** that I owed any money. I do not believe that I owe these charges and should not have to pay them three years later. I do not want this charge on my credit report when I do not believe it is accurate.

Desired Settlement: I would like the charge to be dropped and for it not to appear on my credit report.

Business Response:

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***** ** ****

Better Business Bureau

1333 West Loop South, <st1:address w:st="on"><st1:street w:st="on">Suite 1200

<st1:place w:st="on"><st1:city w:st="on">Houston, <st1:state w:st="on">TX <st1:postalcode w:st="on">77027

Via: BBB Website

Compliant *******

***** ******

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.

  

The *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in ****.

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: *** ***** **** **** ******* *********** ***** ** ********* **** ***** **** *********, ***** for any further dispute on account.

Thanking you in advance,

***** ********

***** ********

Universal Fidelity, LP

****** ********

**** ******* ***** **

*******,** *****

************  **** ************

4/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I just recieved a notice from the agency saying I how ***** for late fees for Hollywood Video from ****. I contacted these people and told them I did not have owe late fees. I told them that they needed to show me proof that I owed this money. I don't know how ***** **** you can contact someone and say you were late in **** now pay up. When I was having this conversation with the lady she hung up on me. My husband and I have excellent credit. We pay our bills on time and we don't want this to affect our credit. I will get an attorney if I need to, I think this is a scam can you help us?

Desired Settlement: We are not paying for late fees that we don't agree on.

Business Response:

<v:path o:connecttype="rect" gradientshapeok="t" o:extrusionok="f">

 

The account for this consumer was placed with Universal Fidelity LP by The ***** **** **** ******* *********** ***** – Legal Successor to ********* ***** ***** ******* (HVMG) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.

  

The *********** ***** ******* is responsible for liquidating the assets of HVMG following the bankruptcy filing of HVMG in 2010.

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: The ***** **** **** ******* *********** *****  for any further dispute on account.

Thanking you in advance,

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****


 

 

4/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection notice that I owe $8.98 for two late movies from *********. I have never rented these movies and at this time I was not even home. I was on a job site in another state. When I called to ask why this was just being sent to me they would not respond nor could they tell me how many "days late" these movies were or where they were rented from. I told them that I was sure that there were no late fees on my account before they went out of business. She told me that I would have to prove by contacting my bank that I have paid ********* ***** during this time. When I asked for her name she became very rude and told me to call back when I had proof of payment or I wanted to pay my bill. I do not feel that I owe this bill nor should I have to pay it.

Desired Settlement: I feel this debt should be removed from my name.

Business Response:

 

***** * ****

Better Business Bureau

1333 West Loop SouthSuite 1200

Houston, TX 77027

Via: BBB Website

Compliant *******

********* ** ****

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.

  

The *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in ****.

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: *** ***** **** **** ******* *********** ***** **** ** ********* **** ***** **** ********** ** ***** for any further dispute on account.

Thanking you in advance,

***** ********

***** ********

Universal Fidelity, LP

****** ********

 

4/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a notice of debt in the mount of $33.53 from Universal Fidelity LP for movies rented from ********* *****. I have several problems with these highly harassing letters for the following reasons:1. It was very rare but if there was ever a late fees from this company it was paid in full at the time many years ago.2. At one time there was a late fee and it was waived (in ****) when they realized the movies were returned on time and ********* ***** failed to check them in on time.3. ********* ***** and it's parent company are out of business.4. I simply do not nor EVER owed ********* ***** any money and can prove it. Please commence action to stop all these harassing letters for these fraudulent fees. This is a scam plain and simple and I won't stand for it.

Desired Settlement: Universal Fidelity LP needs to have its business license revoked. Please make this company stop harassing me and make it stop contacting me for fraudulent charges. This company is giving Texas a bad name. Don't mess with Texas.

Business Response:

***** * ****

Better Business Bureau

1333 West Loop South, Suite 1200

Houston,TX 77027

Via: BBB Website

Compliant *******

**** ****** 

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.

  

The *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in ****.

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: *** ***** **** **** ******* *********** ***** **** ** ********* **** ***** **** ********** ** *****for any further dispute on account.

Thanking you in advance,

***** ********

***** ********

Universal Fidelity, LP

****** ********

4/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I/we received a collection notice for alleged rental fees in the amount of $8.58 that Universal Fidelity claims were rented in May 2009 from ********* ***** in Cranston, RI. I have never been contacted before this date (03/01/13 on the notice I received in the mail two days ago)about any such rental fees and I dispute this fee for these alleged rentals. I am also concerned that the where the collection notice states, "Unless you notify this office within 30 days after receiving your initial notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid." that I will be subjected to a negative report on my credit report and a damaged credit rating. I believe Universal Fidelity is attempting to coerce and intimidate me into paying this $8.58 to avoid negative impact on my credit score/rating. I believe these alleged rentals are erroneous and may be fraudulent.

Desired Settlement: I would like Universal Fidelity to acknowledge that I/we do not owe this $8.58 and that it was in error. I want The amount and fact of this fee or any other fee or rental Universal might allege removed from Universal Fidelity's records, and a notice acknowledging that I/we do not owe this or any other fee to Universal Fidelity or any other collection company. I want assurance that there will be no further action on this matter, and that Universal will not pursue this matter any further.

Business Response:

<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"><o:lock v:ext="edit" aspectratio="t">

 

 

March 26, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***** ***************


 

 The response made by Universal Fidelity, LP does not grant appropriate relief to our/my complaint. We/I requested that Universal Fidelity provide written documentation to us/me of these alleged rental fees of $8.58 which it has not done. We/I have requested that Universal Fidelity eliminate the alleged debt of $8.58 that Universal Fidelity claims we incurred with rentals from ********* ***** of Cranston, RI, and that Universal acknowledge that this alleged debt is erroneous or fraudulent. Instead, Universal Fidelity has "noted the account closed, and returned the account to the trustee of the bankruptcy court as a disputed account." In addition, Universal Fidelity's response to this complaint says that "The consumer may contact our client: The ***** **** **** ******* *********** ***** for any further dispute on account." This response only kicks the can down the road to ***** **** **** ******* *********** *****.***** **** ***** ******* *********** ***** is free to report this alleged, and fraudulent "debt" of $8.58 to a credit bureau, and thereby damage our/my credit rating and cause us to expend more time and resources to contest this fraudulent and erroneous "debt". Universal Fidelity LP has not given meaningful relief to our/my claim of an erroneous and fraudulent "debt" and should be required to provide the written documentation of these alleged rental fees of $8.58 as we/I requested in the our/my complaint. Universal Fidelity has refused to do so, and indicates that Universal Fidelity intends to continue the debt collection process by sending this alleged debt to ***** **** ***** ******* *********** *****. Therefore Universal Fidelity LP is engaging in unfair and fraudulent business practice against us/me. Once again, I am requesting Universal Fidelity to provided written documentation of these alleged rental fees of $8.58 and if it cannot or will not do that, should immediately eliminate this alleged debt from its reported disputed accounts with ***** **** ***** ******* *********** *****. BBB should request and the Attorney General of Texas should immediately require Universal to comply with our/my request as Universal is engaging in unfair and fraudulent practice against us/me. 

Business Response:

We can not say this charge of $8.58 is not owed as we are going by the records provided by the Trustee of the bankruptcy court which was provided by *********

 

Below is the information we received

Vi Find . . . . . . .    Member . . . . . :   RMSCAPTMP                     
 *...+....1....+....2....+....3....+....4....+....5....+....6....+....7....
 Key:                               ******************** 
05/30/2009                         DVD-TRUE BLOOD-SEA. 1 (WS/V.1)
 05/30/2009                         DVD-VALKYRIE (2008/WS)
 DVD-TRUE BLOOD-SEA. 1 (WS/V.1)    05/28/2009 06/02/2009 06/06/2009    4.29
 DVD-VALKYRIE (2008/WS)            05/28/2009 06/02/2009 06/06/2009    4.29
deo when they filed bankruptcy. 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***** ***************


 

  I repeat our/my objection to Universal Fidelity continuing the process of collection of this $8.58 that Universal Fidelity alleges that we/I owe to the now bankrupt ********* ***** of Cranston, RI. By referring this disputed amount and account to the collection company, ***** **** ***** ******* *********** ****** Universal Fidelity demonstrates that it is acting in bad faith and should cease and desist from collection attempts on this disputed "debt" of $8.58. Universal Fidelity's actions designate a new creditor, ***** **** ***** ******* *********** ***** in its shoes, which will then pursue collection attempts of this alleged "debt" against us/me, with a negative report on our credit report and no just resolution of this disputed, untimely collection action. We/I continue to assert that this alleged "debt" should be acknowledged as erroneous, if not fraudulent, and should be eliminated.

Business Response: We regret to say we can not provide written signed documents as ********* did not provide any to the court when they filed bankruptcy.  The consumer needs to understand that the ***** **** ******* ***** is our client not someone else trying to collect for *********.  Again this is not reported on their credit and she will not receive any further correspondence on these charges. We are not engaging in unfair or fraudulent practice against her or any other consumer as some some consumers did owe ********* money and others did not.

4/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently received a notice from Universal Fidelity informing me I owe ********* ***** for a movie rental that our family has never seen or rented.

Desired Settlement: I would like Universal Fidelity to drop its pursuit of this claim.

Business Response:

 

 

 

April 8 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have just recently recieved a bill from your client ***** ********* ** ********* ***** stating that I owe :$9.73. This is not my bill. However when I tried contacting your company you could provide me an information of *********** contacts. My address is listed incorrectly and I didn't return anything late. I would like full information on my account prior to owing the 9.73 as I very seldom rented there and when I did it was always RETURNED on time.

Desired Settlement: I feel this is not my bill and you have information switched around. I would like full confirmation this is me or I would like this account posted to a 0 balance.

Business Response:

***** ** ****

Better Business Bureau

1333 West Loop South,Suite 1200

Houston, TX77027

Via: BBB Website

Compliant *******

******** ** ****

The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** * ***** ********* ** ********* ***** ***** ******* ****** under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.

  

The *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in ****.

In regards to this complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau.  The consumer may contact our client: *** ***** **** **** ******* *********** ***** **** ** ********* **** ***** **** *********, ******* for any further dispute on account.

Thanking you in advance,

***** ********

***** ********

Universal Fidelity, LP

****** ********

**** ******* ***** **

******** ** *****

************  **** ************

4/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a notice stating that I had ignored a previous attempt to resolve my debt that originated with ********* ****** The 'bill' had the rental date and three movie titles. I had rented one of the movies that was given and I had paid all of the late fees associated with my account. The other two I had owned before the rental date listed. I attempted to call them **** times--During the ***** *** attempts, nobody answered, the ***** attempt, left a voicemail with the number associated with the 'bill' (nobody called me back), and the ****** time, I was finally able to reach a person. When I asked if I could receive an itemized bill that included the details of these fees for these so-called rentals, the woman told me that they would not be sending me any other papers. When I asked how I was able to rent movies after the dates listed for the 'late fees', the ***** told me that they didn't have access to any of the late fees I had incurred because they had already filed for *********** What was even more suspicious was that this company had sent this 'bill' to my ******** house in a city that I haven't lived for over **** years.

Desired Settlement: I would like the company to drop these late fees.

Business Response:

Could not locate an ******* with the information provided.  Will need *** or ******* ****** on the letter they received

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

***** ************


 

From: ************, ***** [mailto:*******************************]
Sent: Thursday, April *** **** **** AM
To: ******
Subject: Case 
******* 

The*** Number is:
************** ***** ************
******** **
**** *******
 *** *** *****
***** ** *****
(
**** ********  

Business Response:

 

 

 

April ** *********
 
******** ******
**** **** **** ****** ***** ****
******** ** *****
Via: *** Website 

 

Compliant *******
***** ***** * ******
The account for this consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – ***** ********* to ********* ***** ***** ******* (****)
under a ********** *********** and ****** ***** that was approved by all ** ***** ******** ********. 

   

The *********** ***** ******* is responsible for liquidating the assets of **** following the********** filing of **** in *****
In regards to this complaint we have noted the account, closed and returned the account to the ******* of the********** ***** as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the ****** ******.  The consumer may contact our client: The***** **** **** ******* *********** ***** **** ** ********* **** ***** **** ********** ** ***** for any further dispute on account.  

Thanking you in advance, 

***** *************
********

Universal Fidelity, LP 

****** ************ ******* ***** ** ******** ** ***** ************ **** ************

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received a collections letter from Universal Fidelity, LP apparently a legal successor of ********* ***** stating I owe $8.98. I researched the business finding many websites with reports of scam. I do not recall ever renting this video, nor did I receive any bills from ********* or notices of past due account prior to them closing. I looked up my financials for the said date and there were billings after the date as well. I have already filed a complaint with the AG.

Desired Settlement: No settlement requested.

Business Response:

 

 

 

April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* ***********

 


 

 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter saying that I owe late charges on 2 dvd rentals done in 11/2009. I am not disputing that I rented those moves, I may have. Been so long can't really remember those titles. I am disputing that I owe the late charges. It was for the ***** ******* and I knew it was closing so I went and ask to make sure I didn't owe any fees and I didn't. So for me to get this letter 3 1/2 years later saying I owe this I don't think so. Also I have tried to call the phone number on the letter and all I ever get is a recording stating to hold for the next available representative then goes right back to ringing and message over and over again. Never anyone answering. It has a website but all it gives you is what the letter states and an option to pay. Please help me with this. Don't need $8.98 to ruin my credit. Thank you..

Desired Settlement: I want them to do away with these false charges and for it not to mess up my credit.

Business Response:

 

 

 

April 16, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much for your help. It is deeply appricated.

Regards,

***** ****

 

 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter of collection from Universal Fidelity stating I owe a past due amount of $8.98 to ********* *****. This is false. ********* ***** has been closed for 3 years in my area.

Desired Settlement: I do not want to pay this amount nor do I want them to report them to the credit companies.

Business Response:

 

 

 

April 17, 2013 

 

 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

****** ********


 

 there was a charge that i want to make sure has been resolved.

i do not want to pay this charge!

thank you.

Business Response:

We have closed his account and are no longer asking for payment.  Again he can contact our client to be sure they have closed his account on their end

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********

 


 

 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently received a "Confidential Message" from this collection agency saying that I have an outstanding account and that I owe $9.58. We did use ********* ***** often, and before they closed their doors, we bought many discounted videos. That store wouldn't let anyone purchase anything unless their account was up to date. I am offended that they would say we didn't pay a bill three years ago when they were obviously disorganized towards the end. Having a collection agency contact us like this so that we cannot even dispute that we owe this money is offensive. I don't agree with them. We have no outstanding debts...we even own our house outright!

Desired Settlement: Please let me know if I need to do anything about the Message I received from Universal Fidelity...or can we just ignore this?

Business Response:

<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"><o:lock v:ext="edit" aspectratio="t">

 

 

April 6, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: At the end of March I received a letter from Universal Fidelity, LP stating that I had an outstanding debt from ********* ***** of $9.54 for a game that was rented May of 2009. I know that when ********* ***** closed its doors my account did not have any overdue balance. I know that I do not owe them any money. I have no idea how I am supposed to prove this since this is the first I am being told that I owe money for something they say is from 2009. I never received anything from ********* ***** before they closed because I did not owe any money. I am concerned that my good credit will be affected over this but in good conscience cannot pay money that I know I do not owe. I work hard for my money and do not hand out money to a company I have never heard of for an alleged charge they say I owe. What is there burden of proof? Is it simply a computer print out stating a charge with a date on it? How can the average consumer refute such a claim? So I am filing a greivance with the BBB to try an resolve this matter.

Desired Settlement: I do not owe this company or ********* ***** any money and would like for them to close this claim out. Further I want to ensure that my good credit is not affected by this.

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter from Universal Fidelity, LP claiming I have a pending debt with ********* *****. Every time I rented videos from ********* ***** I paid immediately. Besides ********* ***** had my credit card information so they could have charge my CC if there were pending charges. Universal Fidelity, LP is claiming that these charges are from 07/05/09. I received this letter on 03/15/13!!!!!I have been calling the phone number provided on the letter. No one responds. I left messages and no one responds. I search the webpage they provided on the letter and the webpage does not seem to exist!

Desired Settlement: I need explanation and proof that I actually owe this money to ********* ***** from Universal Fidelity, LP. As I explained before, I always pay my debts. Is their letter scam? If I owe, I will pay. I do not want my credit score to be damaged by this. I have called the phone number they provided (***) ***-**** and no one responds. I left messages requesting for them to call me and I have not received any calls at all!!

Business Response:

No account found under this name that matches the address on the complaint.  We will need the EDP number that is on the letter he received

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Here is the EDP Number Universal Fidelity, LP is requesting. **************Regards,

***** *******


 

 

Business Response:

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April 6, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Last year, Universal Fidelity contacted us about a debt to ********* *****, which is no longer in business. We do not owe the company anything and disputed it. We recently received another notice from this company. An online article addressed this issue: **********************************************************************************. We are filing a complaint against this company and request an investigation into its practices.

Desired Settlement: This company needs to stop filing fraudulent claims and surrender its ********* ***** mail list.

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection letter for 2 movies allegedly rented from a business called ********* *****/***** ******* requesting that I send them $8.58 to protect my credit. I have never rented these movies, I don't know where this business is located, the website, www.uflp.com, directed in the letter to logon to for information regarding these alleged rentals cannot be displayed because it is not a legitimate website, the collection letter does not contain the mini-Miranda advising me of my rights as required by law, and I know other people who have received the same scam letter.

Desired Settlement: Assurance that myself and others are not going to have our credit and personal lives violated anymore that it already has been by these scam artists and that someone is going to be able to do something to shut them down.

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a notice today that I owe $7.68 to this debt collections office on behalf of ********* ***** / ***** *******, Inc. for movies that I rented in 2010. I have never seen or rented the two movies that are on this bill. Also, I was never contacted from ***** ******* about these late fees. I would like to have proof that I actually owe this money since I do not believe this is a true fee. Also, I do not want this to affect my credit. Thanks for your help.

Desired Settlement: I would like to not be contacted by this collections agency, and I would like to know if this will affect my credit since there was a settlement with the attorney generals stating that it should not.

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection letter/bill from Universal Fidelity, LP, claiming that I owe $8.78 for two movies from ********* *****. These alleged charges are from July 2009; it is now March 2013. Over the past 4 years I have never received any notice from ********* ***** or any other collection agency, nor did I expect to since my account was free of charges/fees. I called to dispute the charges because I vividly recall returning the movies on time. The woman I spoke with at Universal Fidelity, LP, said that I could go online at www.uflp.com to dispute the charges. However, this website was not valid and I have not been able to dispute the charges.

Desired Settlement: I am reporting this company because they were not helpful via the phone and their website is not valid. Therefore, I am disputing their claim through BBB. I request that both BBB and Universal Fidelity, LP, respond.

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Please see attached. 

Dear Sir:
 
On March 8, 2013, I received a collection notice from your company, dated 1-28-2009, from a ********* *****/***** *******, Inc. in the amount of $8.58.
 
Since then I have tried, several times, to contact your offices concerning this claim. Not only do I receive a long continual ringing tone, but as per your phone instructions, I press '0' for an operator that never answers or try a mail box that is always full. I have, also, checked out your web site which is even more disturbing.
 
I wish to dispute this claim. This is the first time I have been contacted concerning this four and a half year old claim. We have lived at this address for over 20 years so I have not been hard to find. In fact, this is the first time I have received anything from any collection agency.
 
Please send me valid documentation of this 2009 transaction which includes an invoice or legal description of whatever I was supposed to have purchased with a breakdown of charges and my signature.
 
Thank you for your concern in this matter.
 
 
 
 
 
 
****** **** 

Desired Settlement: Please see attached. 

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have recieved a letter stating that I owe money to Universal Fidelity. I closed my account upon the closing of ********* ***** and was informed my the store manager that my account was upto date and I was paid in full. I have recieved a letter informing me that I owe for a movie titled DVD-My Sisters's keep(2009/WS/FF) Rental Date (5/11/10) and that I owe them $7.58. I have no way to prove or disprove that I paid in full upon closing of the store. However they haven't shown me any proof that I have not paid. I am looking to see how a company can call and tell you that if you don't pay them they will effect your credit score. I pay my bills and I have a good credit score. ******* ****** ***

Desired Settlement: I would like this issue to be investigated and to find out if what Universal Fidelity is within the law and find out what I am required to pay.

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues
4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a notice from Universal Fidelity, LP in the mail dated 3/1/13. It states that I owe a debt of $8.58 for the rental of The Curious Case of Benjamin Button on 8/23/2009 to the Legal Successor of ********* *****/***** *******, Inc., but does not explain what the fees are for. Over three years has gone by and I have never been notified of any debt to this company until now. This is a fraudulent claim against me. I do remember renting this movie, but I believe that is the only time I even ever used this move rental store. I am absolutely positive that I returned it on time and my account was in good standing. I am a responsible bill payer and am serving in the military. I cannot let bills slide or ignore them because I will lose my security clearance if my credit score is damaged. There is absolutely no merit to this debt claim from Universal Fidelity and I dispute the validity of this debt.

Desired Settlement: I want Universal Fidelity to remove my name as an outstanding account holder and drop this fraudulent debt claim against me.

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Attempt to collect debt for ********* *********** *******, INC. that is not owed.

Desired Settlement: I would like all collection attempts from this company to cease and desist as soon as possible.

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received a claim notification in March, 2013 from UFLP for two 2009 movie rentals totaling $7.78 related to the defunct ********* ***** / ***** *******. This claim is entirely false - there were no outstanding fees. Furthermore, I was part of a monthly membership whereby unused credits toward movies accumulated. I had credits outstanding when ********* ***** closed their doors. UFLP is attempting to collect on false claims. Additionally, any attempt to contact them via phone to dispute the claim only leads one to be put on hold for a long time and then eventually transferred to a voice mail box that is continually full. Communication of the disputed claim has been submitted through the e-mail address the company has provided so that there is a record of the dispute.

Desired Settlement: I don't want this reported to a credit bureau and have an impact on my credit rating, simply because I have elected to not pay on a bogus claim.

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: see Attached document


I received a collections letter in the mail on 3/11/13 stating that Iowed a debt to ********* ***** in the amount of $7.78 for a movie titled Day the Earth Stood from 4/19/2009.
 
1.    While I rented movies from ********* ***** when they were open, I never owed them a balance. I had a good standing account with them and was sorry that they closed.
2.    I have never had any correspondence from ********* ***** after they closed to tell me they thought there was an issue, if I had it would have been resolved quickly since, I didn't have anything outstanding with them.
3.     Now in 2013, 5 years later, a collection agency decides I owe $7.78, that I don't owe because
once again my account with ********* ***** was in good standing and paid in full when they closed.
4.     I tried to call the number provided on the letter but was left on hold for 15 minutes. At that point I decided to write this letter.
 
Please remove  my name and this amount from collections or provide me with a detail letter stating why ********* ***** thinks I owe this money and why the company waited 5 years to request payment.
 
Thank you, **** ******** 
 

Desired Settlement: see Attached document

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This business is trying to collect a debt, that doesn't exist, for a business that hasn't existed for three years.

Desired Settlement: I would like the debt to be erased and to be left alone.

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Collection notice for "***** *******" stating I owe $8.58 in late charges for "The Changeling" allegedly rented on 3/4/09 this is a movie I have never seen/rented.

Desired Settlement: Drop the collection debt and stop pursuing any payments

Business Response:

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April 6, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received a collection notice from this company at my home address for an alleged debt for my son from 12/2009 for 113.99. My son does not live with us and he maintains that all videos were returned and no debt exists.EDP number: ************** I would like to dispute this collection as my son maintains no outstanding debt is owed for late fees or non-returned videos and it would not be possible to provide proof in form of a receipt for a transaction that allegedly occured 3 1/2 years ago.

Desired Settlement: alleged debt is resolved as no balance owed, no negative info on my son's credit report and or proof hat debt is legitimate.

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company send me a letter stating that they were legal successor of ********* *****/ ***** ******* inc and that i owed them 7.99 for a video game and I do not have any children nor do i play video games nor have a rented any games from ***** ******* before they when out of business in my town. I do not feel that i owe this debt because it was not made by me personally or any agency acting in my behalf. When i called the number listed on the letter i did not receive an answer and was disconnected. I tried to go to their website and could not get it to come up. This is not my debt and I wish you have the matter resolved immediately.

Desired Settlement: I would like for this debt to be removed from my information and for the letters to stop in that i did not rent or acquire the merchandise back in Aug 2009 from what the letter states

Business Response:

Consumers name and address do not match.  We will need the EDP number on the letter she received

 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter from this agency saying that I owe $8.98 for late fees from ********* ******.. I don't owe them any money. Before they went out of business I stopped going there for a few months and never heard from them. They are just trying to take out money from us. This charge is from 2009 and they send a letter 4 years later.

Desired Settlement: I would like it if You can have them leave me alone and make this fake charge disappear. Thank you

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: A few years after being diagnosed with prostate cancer I started receiving phone calls from University Fidelity LP, a collection agency. They left many, many voicemail messages that asked me to call them. I didn't bother to call, becasue as far as I knew, I didn't owe any money to anyone. Eventually Universtity Fidelity sent me a letter, which indicated that I owed money to ****** ****. I had no clue who ****** **** was, so I called University Fidelity. Their representative told me that ****** **** had done some testing related to my prostate cancer and ordered by my urologist. They could not give me the name of my urologist (I have several), so its difficult to confirm which urologist, if any, ordered these tests. I also have insurance and I don't understand why the insurance would not have taken care of any legititmate medical bills. I checked on line and there seem to be a number of other consumers who have had similar stories to tell about Universtity Fidelity LP and ****** ****. It is my understanding that ****** **** may be out of business and that Universal Fidelity LP may have assumed all of their debts. I feel that this is very likely a bogus claim against me and that it should be 100% cleared and Univesal Fidelity LP should stop contacting me.

Desired Settlement: It is my understanding that ****** **** may be out of business and that Universal Fidelity LP may have assumed all of their debts. Univesal is claiming that I owe $2,295.63. I feel that this is very likely a bogus claim against me and that it should be 100% cleared and Univesal Fidelity LP should stop contacting me.

Business Response:

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April 6, 2013 

 

 

Better Business Bureau 

1333 West Loop South, <st1:address w:st="on"><st1:Street w:st="on">Suite 1200 

<st1:place w:st="on"><st1:City w:st="on">Houston, <st1:State w:st="on">TX <st1:PostalCode w:st="on">77027 

 

Via: BBB Website 

 

Re: Complaint *******

**** *********

 

The account for above consumer was placed with Universal Fidelity LP by Aureon, Inc. for collections on past due bills for cancer lab testing done thru ****** ****. 

In regards to the above complaint we have noted the account, closed it and returned to our client as a disputed account. The consumer will not receive any further correspondence from us regarding this account.  Please note that all accounts were not coded correctly therefore some patients have been billed when they should not have been. We do not report this on consumer’s credit.   

   

Thanking you in advance, 

***** ********

Universal Fidelity, LP 

<st1:PersonName w:st="on">Client Services 

 

 

 

 

 

 

<st1:Street w:st="on"><st1:address w:st="on">1445 Langham Creek Dr

<st1:place w:st="on"><st1:City w:st="on">Houston, <st1:State w:st="on">TX <st1:PostalCode w:st="on">77084

281-647-4100  Fax: 281-647-4203

4/17/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: The bill that this firm sent me on 18 September 2012 and repeated on 3 March 2013 is erroneous. I rented both DVD-La Femme Nikita and DVD- League of Extraordinary Gentlemen from the Meadow Street branch of ********* ***** in Ithaca NY and returned them promptly on time. In the case of each video, ********* ***** sent me a notice that I was late in returning these DVDs. I went down to the ********* ***** store and found both of the videos already on the shelves. I called it to the attention of one of the clerks in the store and in each case I saw the clerk check the videos back in. In other words, the videos had been put on the shelf before my account had been credited with the return. Clearly the records have not been reviewed closely enough.The sloppy record keeping and management of Ithaca ********* ***** does NOT constitute a debt on my part. I am also forwarding this communication to the State Attorney Generals of Texas and New York.

Desired Settlement: THis bill should be considered null and void.

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter from Universal Fidelity, LP stating that I owe $8.58 to the legal successor of ********* *****/***** *******, Inc. for movies that I never rented.I would like them to prove with whatever documentation they have that their collection notice is valid.Universal Fidelity, LP coupon number **************

Desired Settlement: I would like to be removed from any list that Universal Fidelity, LP may have that indicates I have a past due amount with ********* *********** *******, Inc.

Business Response:

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April 6, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: see Attached document


This letter is to inform you this is not a legitimate debt. Per your letter, EDP Number:**************.  I do not owe this debt and this debt for ********* ***** was discharged in bankruptcy court. You are not to contact me further on this debt or report this debt to any credit agency or bureau. Thank you for your cooperation.
 
Sincerely,

Desired Settlement: see Attached document

Business Response:

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April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a demand to pay a bill for ********* ***** from 2009. That request is a false claim. I paid the bill in full back when it was owed. It was for a late ***** rental which I paid all required fees and then purchased the DVD. I have a copy of my original receipt from ********* ***** in addition to the copy from my credit card showing this was all paid. This collection company is demanding payment for the same product all over again and this is the first time since 2009 I ever got a notice there was a problem. I responded in writing (emails to the company based on their web site) attaching copies of the paid receipts and sent this 3 times in the last week with no response. I tried calling 5 times and have been on hold for over 20 minutes with no one answering and their voicemail box said it is full you cannot leave a message.

Desired Settlement: I am requesting in writing this matter be resolved before they touch my credit report. I have excellent credit and pay all my bills on time. This mistake was in their error however fortunately I do have my receipts proving this. Is it legal for a collections company to come after me for an incorrect debt 4 years after the event occured with no prior notification? HELP

Consumer Response: I did finally receive a response from the company yesterday stating they would close out my account. What I want to know is can a debt collector come after me 4 years from the time they think money is owed even when I never received a notification prior to this from anyone? I didn't owe the money and the error was theirs but had I not had my receipt saved from all those years ago this company would have made me pay again or else attack my credit. Is this legal?

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I want to know if Universal Fidelity is allowed to solicit a customer for money 4 years after the transaction occurred without any forewarning?  What is the statue of limitations for going after someone for a debt especially in a case like this when it wasn't even owed?  I've read a bunch of complaints online that this company going after people falsely with this ********* ***** issue.  Please take a look: ******************************************************************************  Also Universal Fidelity notes they are closing out my account but whomever they are trying to collect for (***** **** **** ******* *********** ***** **** ** ********* **** ***** **** ********** ** *****) also needs to send me acknowledgement this issue is resolved before I consider this matter corrected.  I am not paying for a stamp to contact ***** **** **** ******* when these companies are in the wrong, not I.  Please get Universal Fidelity to get acknowledgement from them as well and then I will consider the matter settled.

I will wait until for the business to perform this action.

Regards,

**** ******


 

 

Business Response:

The consumer is aware that ********* ***** went bankrupt and it took the court sometime to go thru all of their accounting records.  Our understanding is the they preparing to finalize and close the case on *********.  I am sorry but the consumer will have to contact our client for an acknowledgement since we have closed and returned his account to them.

 

Consumer Response:

Better Business Bureau:

What is an email address or phone number contact for: ***** **** **** ******* *********** *****?   I expect a letter from them also closing this out or the matter is not resolved.  I am not aware of bankruptcy proceedings or court hearings on ********* *****.  I have no idea what Universal Fidelity is talking about.   Why would I know that?  I am certain Universal and ***** **** *********** exceeded a statue of limitations for trying to collect a false debt here and I want that acknowledged and something done about it.   Why should I be responsible for proof of payment FOUR years after a purchase is made?  How is that legal?

Regards,

**** ****** 


 

 

Business Response:

Once we return an account to our client the consumer has to contact them directly.  He will not receive anything further on this account as it is CLOSED

 

4/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Received a notice saying I owe $7.98 to ********* ***** for movies I rented back in May 2009. I went to ********* ***** up until it closed and was never advised that I owe any fees and have not received any bills up until now saying they are taking me to collections. I tried calling the number on the notice on 4-1-2013 and it just rings about 10 to 15 times then takes you to a generic voicemail then I tried going to the website but it no longer exists. I dont understand how someone is going to take me to collections but have no way to get in contact with someone to dispute charges. One of the movies they are saying I rented I have never watched and know I never rented and the other movie I might of rented but dont believe i turned it in late. I would like to dispute these fees and to have the company show me proof that these movies I really did rent and that i in fact turned them in late and if they cannot show me proof then this needs to be erased off my credit.

Desired Settlement: Dispute Fees and for business to remove any credit reporting if they cannot show me proof of why i owe fees

Business Response:

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April 6, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues
4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received notices from Universal Fidelity, LP stating that I have a debt of $19.16 for two DVDs that I rented from ********* ***** - Frost/Nixon and Pineapple Express. This was sent years after the store as well as the entire chain closed. I may have rented the movies, but my account was clear at the time the store closed. They also did not enclose any proof such as a receipt showing that these DVDs were deliquent.

Desired Settlement: I would like this company to dismiss/close this issue and stop sending me these letters. There should also not be any steps taken that would hurt my credit standing or in any way create other issues in the future.

Business Response:

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April 6, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/17/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company is trying to collect late fees on a movie that I did not rent. I have tried to contact them and resolve this issue with writing to them, emailing and calling. I believe that they are a hoaky business and would like to have this on record.

Desired Settlement: I would like have this company looked into to see whether or not they are legitimate and if they do have the authority to report to credit agencies as the say they can. Also, I would like for them to respond to me on the reported late fee/rental.

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/9/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill in the mail from this company stating that they are the legal successor of ********* *****. That I owed 7.98 in late fees from this video store that went bankrupt in 2009. I honestly cannot prove that I did or did not turn this video in late.I do not recall since it was 4 years ago. I know it's only $7.98. I would have paid it had I not had the horrible experience on the phone with not only 2 representatives (****** & *****) of Universal Fidelity, but also their supervisor (*******). They didn't want to hear anything I had to say. They just wanted to get an answer recorded that I would pay it. They kept talking over me and I felt bullied into accepting that I owed this money. My reasoning to them was misunderstood as admission to owing the money. I asked ******* if I didn't pay it, would it get sent to collections and get marked on my credit score and he said "They would pursue further action." Now I just read that they can't do that!!! I'm so angry!!

Desired Settlement: To have someone explain or provide proof that I actually owe this money and tell me what will happen if I don't pay it.

Business Response:

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April 8 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ****

 

 

4/9/2013 Billing/Collection Issues
4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received a letter stating that I owe moment to the legal successor of ********* ***** for movies that I never rented. The companies website doesn't not work, I can't access information on how to email them, and when I call the phone number that is provided it goes to a full voicemail that you can't leave messages on.

Desired Settlement: Fix this error to show the truth, that is I never owed this money. Clear my account of this falsified information. Clear my information out of their system. Make sure that this lie doesn't report negatively on my credit score or on any of my records in any way shape or form. Stop trying to collect a debt that I don't owe.

Business Response:

 

 

 

April 8 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ***********

 

 

4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We received a letter stating we owed $7.99 late fee from a Rental Date of 9/14/09 for an XBOX 360 game to ***** ***************** *****. It states something about calling within 30 days to dispute it or they will issue a judgement against us. We have no recollection of renting this game or ever being notified of a late fee from them until now (3/14/2013). The letter also came to a ****** ****** and no one lives at this address by that name. My name is **** ****** ******. I tried calling on several occasions and no one answers. Can you please let me know what to do with this? If it is a scam or what. I have no way of knowing it. They ask for our credit card number or a check and I am not comfortable doing that as it all seems fishy. Let me know if you want a copy of the letter.

Desired Settlement: Let me know how to handle this.

Business Response:

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March 27, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

**** ******


 

 

Can someone please clarify what the last response from the business meant? Does it mean they have closed anything against us? I am just confused and would like further explination. 

  

Complaint ID:******* 

******* 

  

  

  

 

Business Response:

Yes the account has been closed against Mr. ******.  Nothing more will be received

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ****** 


 

 

4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am being billed by Universal Fidelity LP for $23.58. $8.58 was for a late fee for movies rented on 2/24/2009! $15.00 was added for NSF because I put a stop payment on the check that I sent to them. I also closed my bank account because they had my account number on the bottom of the check. I stopped payment because they would not answer the phone for two days so I didn't believe they were a real company. They say they are a legal successor of ********* ******. I spoke to someone on the phone after I was billed for the extra $15.00 and he was rude and did not convince me that I owe this money. When I asked him why they didn't answer the phone for two days when I called he said "they have 3 million people that they are collecting from and they were also moving their office". I think he was lying and I think they are trying to scam thousands of people out of their money. I would like proof that I owe this or I am not going to pay it.

Desired Settlement: Prove that I owe $8.58 from 2/24/2009

Business Response:

No account found that matches the name and address on the complaint.  We will need the EDP number from the letter she received

 

 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

**** ****


 

EDP#**************

**** ****

nee ********

Business Response:

 

 

 

April 6, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ****

 


 

 

4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: COLLECTION OF 4 VIDEO RENTAL/FEES IN THE AMOUNT OF $17.66. TWO VIDEOS FROM 1/11/09, AND TWO VIDEOS FROM 2/12/10. THESE FEES ARE IN ERROR SINCE I KNOW FOR A FACT THAT I WAS CURRENT AND PAID ALL MY RENTAL FEES EACH TIME I RENTED A VIDEO. I FIND IT HARD TO BELIEVE THAT ANY OUTFIT WILL CONTINUE TO RENT TO ANY ACCOUNT WHEN THEY HAVE OUTSTANDING FEES FOR OVER A YEAR. COLLECTING THESE CHARGES FROM A LETTER DATED 3/13/13 ON CHARGES DATING BACK TO 1/11/09 IS RIDICULOUS.I WROTE UNIVERSAL FIDELITY A LETTER INSTRUCTING THEM TO UPDATE THEIR RECORDS AND THAT I DON'T OWE ANYTHING TO ********* *****. REQUESTED THEM TO PROVE TO ME IN WRITING IF THEY BELIEVE THE CHARGES ARE CORRECT.

Desired Settlement: UPDATE UNIVERSAL FIDELITIE'S RECORDS THAT I OWE NOTHING TO ********* ***** AND TO STOP SENDING ME COLLECTION NOTICES FOR $17.66.

Business Response:

 

 

 

April 6, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****

 

 

4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received a collection notice from Universal Fidelity LP for apparent late fees, from now defunct ********* *****, dated feb. 2009. At the time of ********* ****** closing I had no such fees and was still renting even as they were selling off merchandise leading up to the closing (they announced bankruptcy in march of 2010 and closed some time later). Upon investigating further there are numerous complaints of bogus ********* ***** fees issued by Universal Fidelity, as well as an alert posted by the Better Business Bureau.

Desired Settlement: Legally forced repayment to those unfortunate enough to have either paid or had their credit damaged by the deceitful practices of this firm.

Business Response:

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April 6, 2013 

 
Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** **********

 


 

 

4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a notice for owing 8.58 to ********* ***** which closed many years ago, this is impossible as when we were member we paid a monthly plan and never rented individual movies, I did some online research and this seems like a scam please assist

Desired Settlement: I want them to erase this so called debt and stop sending me the collection letters

Business Response:

 

 

 

April 6, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

**** ********

 


 

 

4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Rec'd a "confidential message" from Universal Fidelity, LP stating I owe $8.97 for late fees from the rental of a video/DVD/CD from ********* *********** ******** **** Pay this by phone (I was never able to reach anyone) or pay on-line with credit card, etc.

Desired Settlement: I just want to know if this is legit ~ I did research this on-line only to find out that it most likely is a scam and suggested I put in a complaint regarding UFLP to the BBB. Wanted BBB to be aware of this. I am not paying anything and do not believe I owe them anything.

Business Response:

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March 27, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

****** *****


 

BBB ~ I have no record or paperwork stating this charge they are indicating I owe to them as representative's of ********* *****. They say they are now returning it to the bankruptcy court. I DO NOT owe them any money and  want to make sure that this amount is completely erased and cleared.  ********* ***** has been closed in our city for OVER two years, I have not seen any paperwork showing the late fee, I can't even remember when I even rented from ********* ***** and don't feel this is the proper way for a company to do work.  I have searched this "complaint" on line before I contacted BBB and found that anyone who rec'd this letter had the same complaint.

I don't know if this complaint still warrants for you, the BBB, to keep it "open" but just felt I needed to add further info to this complaint.

Thank you! ****** *****

Business Response:

Again your account has been closed stating you do not owe this.  There have been many that did owe, have paid and others that stated they do not owe, like you and that is why we close the accounts for consumers stating they do not owe this. This is not reported on your credit and the court is in the process of completing this case

 

4/8/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection notice and called to dispute the collection. I was told it was for late fees on 3 videos. One for Feb. 09 and two for May 09. I explained to the representative that I rented from ********* ***** beyond May of 09 and they continued to rent to me, therefore, I must have paid any late fee, otherwise they would not let me rent until late fees were paid. I requested dated copies of late fees and was told they don't have any. I told her I would not pay unless I had this proof. She then transferred me to another representative. The next representative told me if I could produce bank statements proving I rented past May 09 that they would stop the collection. He told me to call back when I had the bank statements and I would be provided a fax to send the statements. I promptly called my bank and they printed off statements from June 09 to Jan 10. I found 13 transactions of DVD rentals between June 2009 and January 2010. I called back today to get the fax number to send my documentation. After waiting 10 minutes for a representative to be available, I was told the individual I spoke to last night was mistaken. The representative would not let me speak. She kept on interrupting me. I asked her if she would let me finish my thought and get my sentence out. She told me I needed to listen to her. I told her no, she needed to let me speak. I was becoming upset and raising my voice, as was she. I became so frustrated that I did use profanity. At that point she hung up on me. I attempted to call back 2 times. The first attempt, I waited for 20 minutes for an available representative and the call was terminated. I attempted again and gave up after 15 minutes.

Desired Settlement: I would like the collection charges to be dropped. I have sufficient proof that I rented after the late fee dates, therefore any late charges would have been taken care of. Not to mention that one of their representative told me the collection would be dropped if I provided the documentation proving I rented after the alleged late fee dates.

Business Response:

 

 

 

March 27, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

******** ******


As I undertand, t
he *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010. 

They have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account and I will not receive any further correspondence from them regarding this account and they do not report these accounts to the credit bureau. What I'm not sure of is whether or not I will receive future corresondance from the trustee of the bankruptcy court. It is not 100% clear to me whether it is closed in regards to the trustee. I want to make sure it is closed in regards to the trustee. If I receive futher correspondance from either the liquidating trust company or the trustee, I will contact you. Thank you.

Business Response:

Our understading is the trustee is preparing to finalizine the case but you may contact them to confirm your account is closed at The ***** **** **** ********** ***** ********** ***** ***** **** ** ********* **** ***** ***** ********** ** ****** 

 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a letter on March 9 about an amount due to ********* ***** from Universal Fidelity, LP. I do not recall an amount owned to ********* ***** nor do I have the ********* ***** videos listed in my possession which were rented back on August 10, 2009. I tried to go to the website www.uflp to see exactly what is going on but it can not be display and the search engine is asking if I put in the right website address. I disagree I owe this money and I think it's ridiculous that I am hearing about this four and a half years later.

Desired Settlement: Amount dismissed.

Business Response:

 

 

 

April 6, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  I will expect the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ******

 

 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received letter from this Universal Fidelity LP stating I owe $8.58 from a video rental on 3/24/09 from ********* *********** *******, Inc EDP Number: **************. I phoned the number listed on the letter and was told that they are a collection agency taking care of ********* ******* account and that they are collecting for their past debts, that the courts have just finished with their bankruptsy & that I owe them this amount for a late video return. I would like verification that this is actually due from us before I mail any payments to this company as we have not heard anything prior to this before receiving this letter dated 3/1/13. I can not understand why we would not have been contacted in 2009 or anytime prior to this date.

Desired Settlement: Would like verification that this is actually due from us. If can not be verified, would like this company to release us from their record and not send anymore of these letters.

Business Response:

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March 26, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity LP continuously sends me letters about a 8.58 cent charge they claim I owe to ********* *****. In the letter they claim my credit will be affected if I do not pay them. I do not owe them any money and have no knowledge of this account. The transaction they claimed happened on 10/27/10 and their first contact with me about this was on 3/13/13.

Desired Settlement: I would like a formal letter from them acknowledging I do not owe any money and that my credit will not be affected by this.

Business Response:

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March 26, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity(UF) sent an invoice attempting to collect on unpaid account with ********* ***** related to video rentals from September 2009. The amount (7.98) is not owed as we settled our account with ********* prior to closing.While a receipt is not available, my wife and I will provide testament to our position.I've read and heard of numerous reports of such solicitations, many of them illegitimate claims by UF. Add ours to that listing.

Desired Settlement: Discontinuation of solicitation by UF of amount NOT OWED by us.

Business Response:

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March 26, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity, LP is trying to collect a debt that is not owed and cannot/will not provide proof of such. Continually contact my home in an unprofessional manner asking me to pay unsubstantiated claim.

Desired Settlement: All futher contact stopped immediately and acknowledge fradulent, undocumented claim.

Business Response:

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March 26, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Good afternoon I have just gotten off the phone with one their customer service representatives this has been an on going thing and was not pleased and how the call went I have received a bill from back in 2010 February I have stated that I don't remember renting these videos I would like a written receipt with my name my signature on it proving that I rented these videos and then I will pay this bill but until then I will not pay this bill because there is no proof that I have rented these videos nor do I remember renting these videosProvide the above things and I will pay this debt off if they have my signature proving that I rented these videosThe representatives have argued with me each call saying there wouldn't be a signature I stated to her that there would be a signature because you had to sign the receipt every time you rented a movieThey are very rude on the phone and not professional what so ever, I would like these calls to stop and have them remove me from their call list as I will not pay for these movies that I did not rent Sincerely ****** *****

Desired Settlement: Would like them to quit calling and close this matter

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a "Confidential Message" from Universal Fidelity, LP stating I owe $7.95 for a Xbox360 Tony Hawk Proving Ground rental from ********* *********** *******, Inc. on 05/30/2009. I do not remember renting a Xbox360 Tony Hawk video four (4) years ago, and I have never previously received any notification concerning my debt for $7.95. How do I know this is a legitimate company and/or claim?

Desired Settlement: I do not want a $7.95 alleged balance to be submitted on my credit report.

Business Response:

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March 26, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a notice of collection/debt in regards to ********* *********** *******, stating I owed money I do not owe. I was an employee of ********* ***** which is another reason I am certain I had no debt with them. I have been unable to contact UF at all, their mailboxes are full, and I cannot believe I got this bill.

Desired Settlement: I would like this to be closed as it is entirely false, not to mention at the time of the alleged rental, I was 9 months pregnant and on bedrest, stuck on my side, and clearly unable to play a video game.

Business Response:

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March 26, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: 3 years after ********* ***** goes out of business I received a collections letter dated 3/24/13 for fraudulent late fees of $23.95 with a date of 12/20/09. This letter stated that we ignored previous attempts to collect and this letter was the first correspondence we receive. They offer no verification of the fees.

Desired Settlement: I am asking for your intervention as many others have to make them cease and desist with their collections actions against me. I have written a letter of dispute and sent it to them stating not to contact me further unless it is to provide verification of the debt.Thanks you

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received on 3/15/13 a notice of a fee due to ********* ***** from 6/21/2009 of $7.95. The bill was never incurred.

Desired Settlement: Have no intention to pay for a product that was not purchased. Want to stop this collection agency from further action of any kind.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues
4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The company is sending collection letters for movies that I was supposed to have rented and returned delinquently. I did not rent these movies. I have never seen these movies.

Desired Settlement: I want Universal Fidelity LP to stop sending the collection letters. I do not owe them money and will not send them money. The letters are a nuisance and I want them to stop.

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues
4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On March 13, 2013; I received a collection notice dated March 08, 2013 from Universal Fidelity LP representing the "Legal Successor of ********* ***** * ***** ******** Inc." The notice was requesting payment of $7.76 for purported fees related to movie and video game rentals from January 27, 2010 and April 11, 2010. The titles listed were never rented by me. To my knowledge, I have not done business with ********* ***** since prior to 2007. Previously, I have never been notified by ********* ***** of any outstanding balance. I have become aware that numerous similar complaints have been filed against this company over the past several years and believe this is an attempt to collect incorrect, if not fraudulent, balances.

Desired Settlement: Cease collection efforts for unsubstantiated charges and clear the balance due.

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Sent me a false claim re: ********* *****, a number of bills that sound threatening, like they're going to hurt my credit or something. We PAID these people whenever we rented videos. We owe them NOTHING. They keep telling us that we ignore them but we SENT them our response last time. How many times do we have to tell them we want our day in court? This data is over 4 years old!!

Desired Settlement: They should stop alleging that we owe them money. We owe them NOTHING! We pay our bills, our credit is great. We do what is required of us. If we had "late" fees, we paid them immediately. This is ALL wrong.

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity, LP sent me a letter in the mail trying to collect money from me. They are trying to collect on behalf of ********* *****/ ***** ******* which has been BANKRUPT since 2010. When I first received the letter, I figured there was no way that I owed a late fee because I always re-rent ****** and therefore I would have to pay off my late fees. I know I didn't just skip out on ********* *****s because it was my favorite place to rent due to their low rental fees (probably why they went out of business). Since I figured this was incorrect I tried contacting this collection company at the number they provided (1-************). After long holds someone would answer but as soon as I would go to say something they would hang up. This happened many times so I started to suspect it was a scam. With further investigation online, I found that this company has been trying to scam many people. This leads me here because I'm not willing to pay them, but I dont want my credit affected. One other thing I should mention is the letter is dated 2/06/13 but I didn't receive until the beginning of March. It has taken me so long to finally figure out how to respond and this is the route I chose.P.S. The company I chose could possibly be a mix up, but it's the only one showing in your system. The two address's on my letter are:P.O. Box 219785Houston, TX 77218-9785P.O. Box 941911Houston, TX 77094-8911Websites shown on my letter: www.payuflp.com and www.uflp.com

Desired Settlement: I refuse to pay this scam company and I want them to leave me alone. I also particularly don't want this affecting my credit! Please and thank you for your help.

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Continue to receive collection notices from Universal Fidelity, LP stating they are the legal successor of ********* *****. The demand notice indicates I owe monies for 3 movies from April, August and October of 2009. Never been involved in such a scam in my life!! I can't believe they are trying to harass and intimidate me with "further" action if I don't pay them $14.37. I DO NOT have these movies, I DO NOT owe any outstanding late fees, and this suddenly comes up almost 4 years after the fact??I have placed one call to them after receiving the first notice and tried to reasonbly and logically discuss these facts with their representative. She responded with "you can't prove that you don't have the movies" and "I'm noting you're file that you're refusing to pay".What??????I have researched them on the internet and spoken with the Indianapolis BBB. 2352 complaints to the Indianapolis BBB in the last three years alone. Endless stories online of the exact same scenario occurring to people across the US for the last two years. How are they still able to operate after all of this???? If I had one complaint taken to the licensing board in Indiana in my profession, I could lose my license to practice for life.Having to go through all of this is already taking valuable time that I should be spending EARNING a living, not STEALING it!!

Desired Settlement: I would greatly appreciate the intervention of the Houston BBB to contact this FRAUDULENT company to cease and desist contacting me.How are they still actively able to do this after thousands of complaints?

Business Response:

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March 26, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received a notice of collection in reference to late fees on a DVD on behalf of the legal successor of********* *********** *******, Inc. 1. I've never seen this movie. 2. Didn't recognize title. 3. Never rented the movie referred to on notice.

Desired Settlement: Ceasing collection for bogus late fees.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: My husband received a collection notice 3/11/13 regarding a movie rental from 2009. He nor I have recollection of this rental and this is the first we have ever heard of this debt. We always pay our bills and return our movies on time. This is not a valid claim, nor have they provided any evidence. The letter states we owe $8.97 from a movie rental 4/24/2009.

Desired Settlement: We would like this company to rescind this debt collection as it is not valid.

Business Response:

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March 26, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I just now received a collection notice for $7.78 in fees from 2009 from ********* *****. This store has been closed for years, and I did NOT have any outstanding fees due to them when they closed. This is the first notice I have received - 4 years later, and it's not valid.

Desired Settlement: I would like to ensure this false collection is not reported on my credit report.

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On March 12, 2013, I received a debt collection letter from Universal Fidelity, LP. Their address is as follows:Universal Fidelity LPPO Box 941911Houston, TX 77094-8911Ph: (Where no one answered after allowing the phone to ring for 32 consecutive minutes) 1-************ In their letter to me (EDP Number **************), they claim that I owe $7.95 for a movie rental dated more than three years ago (1/25/10). I tried calling them for clarification (with the results noted above) and could get answer. My request and question to them would have been to send proof that I actually owe this amount.Further, in all of this time - from 1/25/2010 until today's date - I have heard absolutely nothing either by phone, in writing, via e-mail, or by letter from ********* ***** or anyone else regarding any such debt owed by me. It basically came out of the blue with no documentation of any kind attached.Now, after more than three years, I receive an unsupported and unsubstantiated claim (admittedly for a small fee) that I am in arrears. As noted, my attempt to inquire about this situation over the phone was completely futile. Further, I note that there have been thousands of similar complaints nationwide.To say that their methods are unprofessional would be an understatement. To say that their telephone response (nonexistent) leaves an unpleasant taste in one's mouth would be the kindest way to phrase what their behavior leads me to believe.As soon as I finish this complaint, I plan to check my credit score which is normally above 800. If it has been damaged by this company, I would like to speak with someone in your office as regards how to begin legal proceedings against this company.If they can prove to me that I owe this, now three-year-old debt for $7.95, I will pay it immediately. However, when we finished our business with the local ********* ***** store that was closing down, we were told that we had no outstanding bills of any kind.Sincerely, ***** *********

Desired Settlement: Have them provide me with clear, documented, and unassailable proof that I owe this amount (which I don't), have them remove my name from their list of supposed individuals with late fees due, and have them never contact me again in the future.

Consumer Response: I will be mailing a letter via certified mail tomorrow morning to Universal Fidelity, LP. The letter will state that I am disputing the alleged debt owed to them. This follows an e-mail that was sent to them informing them of the same matter - that I am disputing the alleged debt. I will also forward a copy to you by mail. I have also filed complaints with the Federal Trade Commission and the Attorney General of the State of Washington. Regards,***** *********

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am ANGRY, angry angry! I was sent a collection notice from this company 3-12-13, stating that I owed $8.50 for a video rented from ********* ***** over 3 years ago. First, this is the first I am hearing about this in 3 years, why wasn't I contacted by ********* ***** prior to this if I owed a late fee. Next, ********* ***** has been out of business in this area for 2 years, so why now am I hearing from a company that doesn't exit?? Next, I have tried repeatedly to contact this company. The websites are not secure, or do not function, the phone numbers are not answered, and the one time I was able to leave a message ( the message boxes are always full), no one responded to said message. I did contact the BBB in Cincinnati and was helped by *****. She told me this company has a D+ rating( too high, if you ask me) and has had many many complaints. ***** was very helpful, she gave me another website ( which turned out to be non-secure), and more phone numbers, none of which were able to give me any information, or did nor respond at all.

Desired Settlement: I would like to be able to talk to someone in this company to ask for proof of this claim, which Vickie told me I was entitled to. How do I dispute a claim when I can't reach the claimant? If I just pay the fee, how do I know this is not a scam?

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received a collections letter from "Universal Fidelity, LP" for a debt that originated from ********* *****. The bill is for a movie I rented on 12/28/08 and another movie I rented on 9/6/09. I do not owe these amounts.

Desired Settlement: I would like to be taken off of their list. I am worried that it will ruin my credit over $15, but on the other hand, I do not want to give them any financial information to pay the bill. I believe if I pay it, I will receive many more scams.

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill at my parent's household from Universal Fidelity claiming to represent the "Legal Successor of ********* *****/***** *******, INC". My ********* ***** account was not associated with this address and I am now a homeowner so I am confused as to how the company connected me with their address, a place I have not resided in 15 years. The bill, for $7.95, is for a video game, Fallout 3, claimed to have been rented 4 years ago. I don't play video games such as this and never have, I did not rent this game. This is the first I have heard of any such bill. I have attempted to contact the company to dispute the charges but the website makes you agree to pay before even entering. I disagreed to pay and was sent to a site with no links. I have tried calling 5 times and every time have been placed on hold for about 6 minutes before being transferred to a message machine that I can't record on because it is full.

Desired Settlement: i would like the charges dropped. This is a matter of principal. This company is falsely charging me.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Trying to collect money on a bogus 4 year old late fee from ********* *****.

Desired Settlement: Drop all the bogus claims they have been sending out to people.

Business Response:

 

 

 

March 26, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company is saying that I owe $9.73 from ********* *****. I do not recall owing anything from them and was never notified by ********* ***** that I owed anything. I've tried at least 4-5 times to contact them by phone. No one has ever awnsered my call, just kept me in the phone loop and eventually hung up on me or I hung up after a 1/2 hour or so. Not sure if this is a scam or not, but I don't want to pay it until I know for sure that I owe it with proof and that it's not a scam.

Desired Settlement: Just to make sure they are not a company trying to scam people.

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We received (addressed to my wife *****) a claim of debt from Universal Fidelity, Lp concerning an alleged debt originating with ********* *****. This claim states we owe $8.58 for a DVD titled "Bride Wars" on the date of 07/12/09. It does not describe the reason for the charge.We did not rent the said movie at any time and have never seen that movie. It does not appeal to our viewing tastes. Additionally, we have never received any notice of any kind from ********* ***** that we had an outstanding balance of any sort.Contacting Universal Fidelity, Lp by telephone (1-************) I was told there was no way to dispute by phone that I should go to the website (WWW.UFLP.com) to file a dispute. I went to the site and wrote an email to the address given for disputes. I sent said email on 03/08/2013. As of 03/20/2013 I have received no response. Not even an acknowledgement of receiving the dipute.

Desired Settlement: We would like written verification that this debt claim has been determined invalid and will never be pursued in the future.

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from Universal Fidelity, as the Legal Successor of ********* *********** *******, stating that I owe charges from 2-23-2009 in the amount of $8.58 for the DVD - Secret Life of Bees. I do not have that movie in my possession, nor do I have late fees for that movie or any other movie belonging to Hollywood Video.

Desired Settlement: I do not wish to pay the amount indicated since I believe this is a fraudulent claim.

Business Response:

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March 26, 2013 

 
Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: False claim by vendor. Vendor claiming video rental/late fee due.

Desired Settlement: Letter from Universal Fidelity LP stating the reversal of the claim, clearly stipulating I DO NOT OWE the legal successor of ********* ***** ANYTHING.

Business Response:

 

 

 

March 27, 2013 

 




Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have now received two notices that I owe them $111.30 from a Halo X360 rental from 2/28/09.I have never owned an Xbox 360 and NEVER rented the previously mentioned game. And now FOUR years later, with ********* ***** out of business they're trying to get some funds out of me. After each letter I called the number listed and received a looping message. I believe this is a scam, and after visiting the internet it seems there are quite a few who agree, along with many who paid, fearing collection activities, and are now trying to get a refund!!! Their phone number is ************. If this is a true transaction, how come I've NEVER been contacted up until this time, AND where is the proof of such a transaction!!Date of letters: 2/21/13, 3/14/13

Desired Settlement: Quit sending me letters!!!!!

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Trying to collect money out of me from movies that I did not buy on 2/19/2010. I supposedly owe $8.58 to Legal Successor of ********* ***** * ***** *******, INC that I need to pay within 30 days. There website doesn't even look like a valid site either.

Desired Settlement: I don't owe the $8.58 that they are trying to get out of me. Would like company to see some legal action.

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently started receiving numerous letters from Universal Fidelity trying to collect an alleged debt to ********* ***** for $21.45 with a threat of further collection activity if not paid in full. The letter states fees are due from a video rental in 2009. I have not rented a video from ********* ***** in at least 8-9 years. I never rented the video mentioned in the letter much less rented any video in 2009. I received a "pink" collection letter in the mail again today and I refuse to pay a debt I never incurred or to be threatened to pay for something I do not owe. I do not want this debt to be added on my credit report due to some error by a company that no longer exists and never notified me I owed them a dime until 4 years after they allege it was incurred.

Desired Settlement: I want my name to be removed from the erroneous charge and for Universal Fidelity to guarantee me they will not report me to a credit bureau for charges I do not owe.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received Confidential Message letter today 3/8/2013 regarding a collection notice for $8.58 for a late fee regarding a movie that was according to their records rented on 2/20/2010. Stated that it was a debt that Ii legally owed to the former ********* *****. I have never had an outstanding debt to this company which closed their doors in Cottage Grove, MN approximately over two years ago. I called the number listed which no one answered and continued to ring over to voice mail. I left a message with the EDP number for reference with my phone number. They are asking to pay this bill over the phone or on their website. How can a company turn a debt which is unknown to me with no notification? This is a scam and I do not want this on my credit report.

Desired Settlement: Debt removed from my name and taken off any and all credit reports.

Business Response:

 

 

 

March 26, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

********* ****** 


 

 I do not owe this money and do not understand the response as far as this bill being resolved.  

Business Response:

Disputed meaning the consumer is stating they do not owe it.  We were given the information provided by ********* ***** to the court when they filed bankruptcy.  *********'s bookeeping was not always accurate and therefore some consumers do not owe what ********* said they did while others did owe. The court is preparing to finalize the bankruptcy of ********* *****.

 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They are stating I owe $7.98 for two movies. First movie was DVD-OFFICE (USA)-SEA 2(WS/V2 and it was rented according to the bill on 05/17/09. Second movie is DVD-SKY CRAWLERS (2008/SUB/WS) and was rented according to the bill on 04/08/10. I did rent those movies, paid for them, and returned them on time. I am 100% positive I paid for them. For further proof that these movies rentals were paid for in full and returned on time I would like to point out that it does not even make any sense that I would have a balance for the first movie in 2009 and 11 months later in 2010 they would let me rent again without paying off any supposed balance owed for the first movie. I assert that I owe ********* ***** absolutely nothing and as such will not pay for a bogus claim of a past bill.

Desired Settlement: I want these claims of money owed to be dropped in full and no more communication from this company that is falsely accusing me of owing them money when I owe them nothing.

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company is saying that I owe $12.72 to ********* *****. Right before they went bankrupt they asked if I wanted to join a club that had no return dates or late fees. I happily accepted their offer. I do not owe this money. I told this to the lady on the phone after I called after receiving first letter and she yelled at me telling me that it was not her job to prove to me that I owed it, I did owe it and if I didn't pay, she would take further action that would harm my credit rating.

Desired Settlement: Want my name cleared from this company. Would like a letter stating they were indeed wrong and there will be no marks against my credit rating because of them.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am being asked to pay on a movie rental late fee that I paid on the time of return. I have tried contacting this business many times but no one answers the phone.

Desired Settlement: I do not want to be contacted by this company again.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint:
As a resident of the State of Utah I am writing to make you aware of a possible fraud or scam that is underway in the state.
 
On Wednesday March 6, we received  a letter from Universal  Fidelity,  a collection agency in Houston Texas;   They represented  themselves  as workingfor  the legal  successor of ********* *****/***** *******, INC.          ·
 
They informed us of a debt that we have to ********* *****/***** *******, INC. dating from 09/06/09.  They do not say what the debt is, only that it is $8.58.
 
Admittedly $8.58 is not a lot of money, but we are not in the habit of paying something that we do not owe.  The date of 09/06/09 is on a Sunday.  That is proof solid for us.  We do not shop on Sunday, much less rent videos.  In addition, we do not pay a bill just because someone says we owe it.
 
We have entered this into a search on the internet and there are other like cases where individuals are being billed for much higher amounts, again with no specifics.  **** ******** has identified this as a possible scam, and ***** ********* of the Utah Division of Consumer Protection says that if one is unsure of the claim's validity that we should dispute it.
 
We are disputing this claim.  We are sending you a copy of our letter to Universal as well as their bill to us.  I am writing to your office so that this company knows that we have filed a complaint with your office
 
Thank you very much for you time, ****** and ****** *****

Desired Settlement: Unspecified

Business Response:

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March 27, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill from UFLP on the behalf of ********* *****. The claim is that I rented a movie and did not return the movie. I have never rented this movie. I have never allowed anyone else to use my account. I have attempted to call UFLP and waited on the line for over 30 minutes. Eventually I left several messages. Those are never returned. I do not owe this bill. It is absolutely inaccurate and I want to correct this issue. However it is impossible to have any communication with UFLP. It is my belief that fraudulent charges have been and are being collected. This should Be investigated. Somewhere between ********* ***** and UFLP the records are incorrect. A quick search reveals many stories similar to mine. Any help with this matter would be appreciated.

Desired Settlement: My account cleared as the charges are not accurate.

Business Response:

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March 27, 2013 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received a letter claiming I owe $8.58 for a video rented on 1/26/09. Since I never returned a video late, I had a $0 balance when this video store closed its doors. There is no itemized description as to how these charges accumulated. I'm very suspicious of this letter and believe it to be a scam.

Desired Settlement: They need to be investigated.

Consumer Response: I have mailed a dispute letter dated 3/9/13 to Universal Fidelity, explaining that this is an error and I do not owe or have ever owed on my ********* ***** account, since I used to personally hand over any, and all DVDs rented when due,back to the cashier upon returning them, and always had a zero balance.

Business Response:

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March 26, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a bill today on ********* ***** Account# **********. This is the first bill that I have ever received for this account since the alledged bill date of 2/13/10. I tried to email the company in reference to this bill and it was returned to me as undeliverable. I have tried to call the company and get no answer. Please see below the email that I tried to send to Universal Fidelity, LP. I appreciate any efforts you can make on my behalf to resolve this issue.ThanksMESSAGE SENT TO UNIVERSAL FIDELITY:To Whom It May Concern: I am aware of my rights under the Fair Debt Collection Practices Act. I don't believe I owe this debt. I have reviewed my credit card statement for this period of time and on 2/6/10 I made a purchase/rental for $9.42 and then on 3/5/10 I made a purchase/rental for $18.85. It was ********* ****** practice at that time that if you had an outstanding balance you had to pay it in order to make a purchase or rental. Per your notice, I have an outstanding payment for a rental on 2/13/10 for $8.98 for 500 Days of Summer. I would have not been able to make the purchase that I did on 3/5/10 if I had not paid that balance in full. Furthermore, I never received a bill/statement notifying me of the need to pay an outstanding balance until your statement dated 3/1/2013. If needed, I can provide a copy of this portion of my credit card statement. I submit to you that I do not owe this money and ask that you clear this off our account and email me notice that it has been cleared. I did try to call your 800# today, but received an automated message. Thank you for your time in resolving this conflict. ****** ****** ***** ******

Desired Settlement: Account cleared of erroneous charges.

Business Response:

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March 26, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received an invalid debt collection notice from Universal Fidelity, LP (LEGAL SUCCESSOR OF********* ***** * ***** *******, INC.) for $8.58 from September 2009. To the best of my knowledge I have not left any outstanding balance with ********* *****.

Desired Settlement: To have the debt removed/cancelled and the collections account closed out.

Business Response:

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March 26, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection from Universal Fidelity, LP stating I owe $8.34 for a debt owed to *************** *******. This is the first notice I've received. I don't owe anything to ********* *****. They closed down in Rhode Island and I actually made purchases from the company during their liquidation sale. They wouldn't have sold products to me if I owed money.

Desired Settlement: I want Universal Fidelity to quit contacting me. I don't want to see this debt on my credit report. If I do owe the debt I would like further documentation that I owe $8.34. I researched this issue and it appears to be a common issue with this company.

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They are trying to collect money on behalf of ********* ***** and I have not rented from a ********* *****.

Desired Settlement: Just for them to leave me alone

Business Response:

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March 26, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Have been sent a four yr old bill, asking to be paid a third time. I have records of the last two payments, and they assured me I would not be bothered by a collection co. again. All of this for a $5.98 late charge paid 12/12/09.

Desired Settlement: Never to be contacted to pay this ********* bill again.

Business Response:

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March 26, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Univeral Fidelty sent me a letter today accusing me of failing to pay $8.58 in late rental fees for the now defunct ********* *****. The late fees were from two alledged transactions in 2009 (renting Hotel for Dogs 5/18/09 and W. 5/12/09) and now in 2013 we are being presented with the information for the first time. I've gone back and researched through my spending history and don't have any record of even renting movies on the dates they provided. Also, I have bank account records showing I paid a ********* ***** late fee IN FULL three months after the alledged rental. They are now threatening to send us to collections and share the info with credit bureaus if we don't pay the bill. I didn't rent those movies, or any movies on those dates for that matter and I paid my ********* ***** late fees in full before the branch in our neighborhood went out of business.

Desired Settlement: I won't be paying the late fee and I'd like a guarantee from Universal Fidelty that this claim won't be sent or shared with any credit bureau and have a negative impact on my credit score.

Business Response:

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March 26, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection letter today from Universal Fidelity for "Legal Successor of ********* ***** * ***** ******, Inc." requesting payment of $8.58 for two rentals of movies from 07/12/2009.I never rented these movies from ***** ******* and should have been contacted by the company before ever being turned over to a collection agency! I do not want this to affect my credit score. The notice says that unless I notify the office within 30 days after receiving your initial notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. I've read that you shouldn't contact them though..?

Desired Settlement: I want this collection dropped and to be ensured that this will not be reported to any credit reporting agency.

Business Response:

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March 26, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I had received a letter in the mail on 03/17/13 from Universal Fidelity LP telling me I owe $7.98 for a movie I rented on 03/13/09. I have never rented this movie out from ********* *****. I do not want to hurt my credit and I worry this will affect it if I don't pay, but I feel this is a scam and will not give them any money or any personal information.

Desired Settlement: I just want to know if this is a scam, I do not want to give out personal information or money to this company.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Unversal Fidelity collecting for ********* ***** claims that I owe $8.58 for a movie. When this business (********* *****) closed, I was a customer in good standing, with a zero balance. This collection, therefore, is obviously in error, and there is no way to contact the actual store to resolve this issue. Research into the collection company suggests that contacting the company will only lead to additional harassment. I ask that BBB demand that this business cease all activities and that this spurious, erroneous, and possibly fraudulent collection be halted.

Desired Settlement: BBB please shut down this collection company with their erroneous activities. Halt this collection against me for a debt I do not owe.

Business Response:

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March 26, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have never heard of ******** ***** *** ****. It showed up on my credit report when I went to apply for a home loan through ***** ****.

Desired Settlement: I want this off my credit it report. This should have never been placed on it in the first place. I googled them and noticed that I am not the only one that is being scammed for money.

Business Response:

No account found that matches the name, address and phone number on this complaint.  We need the EDP number and account number on the letter he received .

 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received collection notice on 3/14/2013 from Universal Fidelity LP (collections agency) for a supposed $7.98 outstanding movie rental overdue fee from ********* ***** on 2/3/2009. For four (4) years I had never received any "overdue" notices from from ********* ***** (they subsequently went out of business). Review of my bank statements show payments made to them in Feb 2009 and Nov 2009. Besides that, if I rented something in Feb 2009 and didn't return it (or pay a late fee) they would have forced me to pay the overdue fee's before being able to rent again in Nov 2009. I also have never rented or seen the movie they say I owe for.

Desired Settlement: Force this collection agency to provide documentation of the debt.

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I got a bill from this company . they are trying to make me pay to the ********* movie company from 2009. funny. it is 2013 now. I haven't heard anything from ********* movie never. We had ********* movie in our town long time ago and they have closed long time ago . Before they closed, I made sure that I didn't have any balance on my account . so I am 100 % sure that I Don't owe anything . what is this company? try to rip off people ? something is wrong. PLUS they don't have any 800 number for the phone . this must be a SCAM. I sent a email to the dispute office but no response.

Desired Settlement: I would like to find out out where this come from and real ( I start thinking this company must be scam ) collection agency better not have my name . police should investigate this company . something fishy . IF they are real company, ( if this company exists) they need to fix this problem correct error they have made and I Need apology letter from the president of the company and let me know that they made mistake. this is totally insulting if this company is real .

Consumer Response: seems like after receiving letter from this company and I called their phone and left a message, I am getting junk phone call . are they connected with those kind of people ?

Business Response:

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March 26, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I received a collection notice for $14.37 from Universal Fidelity, LP claiming I owe on a past due movie rental from ********* *****. I do not owe this money and have not had any notice from ********* ***** concerning late or unreturned videos. It is my position that this is a scam attempt as I do not owe this money.The notice also implies that further collection activity will continue.

Desired Settlement: I want the collection efforts to cease and be assured that Universal Fidelity, or their agents do not continue to harass me or threaten my credit rating.

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On 3/8/13 I received a collection letter from Universal Fidelity, LP for at collection a debt for ********* *********** *******, INC. The collection amount was for $8.58 and the date specified in the letter was they were collecting for was for 4/30/10 for 3 DVD's(Up in the Air, Avatar). My complaint is that I do not recall owing any money to the ***** ******* for the amount specified and I also have never received any demand letters from the ***** ******* that any money was owed. I also dispute the date they show in the letter of the rentals(4/30/10). If I owed any money to the movie gallery, why did it take almost 3 years to notify me, which they have not at all and that they are using a collection agency to collect a debt Is this a ploy to collect money from consumers because they have filed for bankruptcy and were in trouble? I feel that this collection of debt for something almost 3 years ago is unjustified and there were no other notification sent to me or even a phone call from the ***** ******* which was the normal protocal for collecting late fees. No indication in the letter from Universal Fidelity, LP as to what the debt was for.

Desired Settlement: Due to the time frame that this letter was sent to me 3/1/2013 and the date specified in the letter for the 2 rentals, 4/30/2010 and the fact nothing in the letter specifies what the debt was for this should be a moot issue where I should not have to pay.

Business Response:

 

 

 

March 26, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received a collection notice for $8.98 for two videos rented in 2009. There is no explanation of the fee, just a statement that I owe them money. Past practices with this video business resulted in numerous errors in their late fee practices and the fees were subsequently waived due to their employees errors. When this business closed I had no outstanding debt with this company.

Desired Settlement: Clear my record and no further contact with Universal Fidelity, LP.

Business Response:

 

 

 

March 26, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have received two bills from Universal Fidelity on behalf of ********* *****. They are trying to collect late fee charges in which I do not owe. They have listed five movies and one wii game, with a total fee of $49.42. When ********* ***** went out of business, my account was current and I had paid every late fee ever incurred. I also mailed back movies to the main headquarters after the location in our city abruptly closed without warning. My husband and I have both called and spoken with Universal Fidelity disputing the charges, but they will not settle the dispute.

Desired Settlement: I would like Universal Fidelity to close my account and record it as settled.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I recieved a collection notice from Universal Fidelity stating that I owe $7.98 for rentals from ********* *****. I had no videos rented and no late charges at the time our local store went out of business so I believe these charges to be fraudulent.

Desired Settlement: I would like them to drop this debt that I don't actually owe and stop contacting me.

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I recieved a debt collection letter from Universal Fidelity LP acting on belhalf of the Legal Successor of ********* *********** *******, Inc, with account number **********, stating that I owe $8.97 for the 12/5/09 rental of the DVD "Basic Instinct." I did have an account with ********* ***** but I never rented this movie and have never even seen it. I believe that the debt is fraudulent.

Desired Settlement: A letter from Universal Fidelity LP, as the representative of the Legal Successor of ********* *********** *******, Inc that either provides evidence that I rented this movie (location, signature etc) or states that their debt collection letter was sent in error and that I do not owe this debt.

Business Response:

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March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Universal Fidelity, LP sent me a debt collection request. They claim that I owe them $13.74pay them for late fees on movies rented from ********* *********** ******** Inc. These rentals were never late.

Desired Settlement: I would like this debt cleared from my name and my credit report amended.

Business Response:

 

 

 

March 27, 2013 

 



Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues
4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The first notice that I received about having an outstanding balance with ********* ***** or ***** ******* was a collection letter from Universal Fidelity, LP. I had no idea I had an outstanding balance with ********* *****, a business that closed its doors years ago and no longer operates a store in my community. The outstanding balance is from May 2009 and is under 10.00! Without receiving notification that I owed this business money, I object to having the account sent to a collection agency and am concerned as to whether this is a legitimate collection agency asking for my credit card information. I should have been contacted and informed of any moneys owed to ********* *****/***** ******* by them before the account was given to this collection agency. Evidently, the business closed, and now, three years later is using collecttion agencies to collect balances that customers do not even know they owe.

Desired Settlement: Reassurance that this collection company is legitimate. Closing a business, leaving town, and then sending accounts to a collection agency for payment should not be allowed. The collection agency should also not be allowed to send collection letters as the first step in notifying customers of overdue accounts. I would like to know that my credit rating will not be lowered by having had my account given to Universal Fidelity, LP.

Business Response:

 

 

 

March 26, 2013 

 

Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Originally contacted by Universal Fidelity LP. to settle late fee charges for movies rented from ********* ***** on 8/25/09 and 8/19/09 via physical mail. Because of the questionable delay from rental date and the large amount I decided to dispute the charges and request information as applicable by Fair Debt Collection Practices Act.I have attempted several times to contact Universal Fidelity LP via provided telephone number only to be left with a two options; first the inability to leave a message due to a full mailbox, and second no answer from the operator option in the automated call menu. A physical letter disputing these charges has also been sent.

Desired Settlement: Would either like all charges dropped or the necessary proof as outlined by the Fair Debt Collection Practices Act. I would also like to know if Universal Fidelity LP is reporting to any of the three major Credit Bureau's.

Business Response:

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March 27, 2013 

 


Better Business Bureau
1333 West Loop South, Suite 1200
Houston, TX 77027
 
Via: BBB Website
 
Re: Complaint *******
****** ****
 
The account for above consumer was placed with Universal Fidelity LP by *** ***** **** **** ******* *********** ***** – Legal Successor to********* ***** ***** ******* (****) under a Bankruptcy Stipulation and Agreed Order that was approved by all 50 State Attorney Generals.
  
*** *********** ***** ******* is responsible for liquidating the assets of **** following the bankruptcy filing of **** in 2010.
In regards to the above complaint we have noted the account, closed and returned the account to the trustee of the bankruptcy court as a disputed account.  The consumer will not receive any further correspondence from us regarding this account and we do not report these accounts to the credit bureau. Hopefully this will resolve this complaint.  
Thanking you in advance,
***** ******** ***** ******** ********* ********* ** ****** ********
1445 Langham Creek Dr
Houston, TX 77084
281-647-4100  Fax: 281-647-4203
 

4/7/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company sent me to collections for $8.97 for ********* *****. Rentals they claim I rented back in 2009 and 2010. I have no recollection of these being rented and I think this is a false debt. I tried calling them to dispute the debt and no one answered. I was on the line for 20 mins and finally gave up. I am going to write them a letter and send it priority so I know they got it. This is a ridiculous debt as ********* video no longer exists as a company.

Desired Settlement: I just want to inform other people in case they get this letter that, it may not be legit.

Business Response:

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