closed with BBB in last 3 years |
closed in last 12 months
Total Closed Complaints
Problems with Product/Service
Total Closed Complaints
Additional Complaint Information
On Jan 24, 2012 notified Universal Fidelity that The BBB of Houston and South Texas was receiving a pattern of complaint activity regarding unpaid fees. BBB complainants allege that the letter they are receiving from Universal Fidelity states they are “the Legal Successor to Hollywood Video” and consumers are to pay the fees owed with no description of the charges. The letter also alleges that “Unless you notify this office within 30 days after receiving your initial notice that you dispute the validity of the debt or any portion thereof, this office will assume this debt is valid.” All complainants mentioned they did not owe any money to Universal Fidelity or Hollywood Video.
UPDATE: Universal Fidelity has ceased all collection efforts for Hollywood Video. For consumers who were allegedly told that non payment would affect thier credit rating. Universal Fidelity, in responses to complaints indicate that they do not report non payment of this debt to any credit reporting agency, as according to the Agreed Order.
"The Third Party Collectors should not be reporting any consumer to the credit reporting agencies for late fees associatedwith Hollywood Video"
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The information in the table below represents an industry comparison of businesses
which are of the same relative size. This is based on BBB's database of businesses
located in Greater Houston and South Texas.
Businesses may engage in more than one type of business. This comparison does not account for the
length of time the businesses have been operational. There is no known industry
standard for the number of complaints a business can expect. The volume of business
and number of transactions may have a bearing on the number of complaints received
by the BBB.
# of businesses with NO complaints in the past 36 months
# of businesses with 1-4 complaints in the past 36 months
# of businesses with 5-25 complaints in the past 36 months
# of businesses with 26-99 complaints in the past 36 months
# of businesses with 100 or more complaints in the past 36 months
Universal Fidelity LP is in this range.
Total # of same relative size businesses in the BBB database in this type of business