skip entire header and global navigation

BBB Business Review

This Business is not BBB accredited

Universal Fidelity LP

Additional Locations

Phone: (281) 647-4152 View Additional Phone Numbers 1445 Langham Creek Drive, Houston, TX 77084 View Additional Email Addresses http://www.uflp.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Universal Fidelity LP include:

  • 612 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Universal Fidelity LP include:

  • Length of time business has been operating.
  • Response to 612 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

612 complaints closed with BBB in last 3 years | 596 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 572
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 37
Total Closed Complaints 612

Additional Complaint Information

The BBB is receiving a pattern of complaint activity regarding unpaid fees.  BBB complainants allege that the letter they are receiving from Universal Fidelity states they are “the Legal Successor to Hollywood Video” and consumers are to pay the fees owed with no description of the charges.  The letter also alleges that “Unless you notify this office within 30 days after receiving your initial notice that you dispute the validity of the debt or any portion thereof, this office will assume this debt is valid.”  All complainants mentioned they did not owe any money to Universal Fidelity or Hollywood Video. 

There are roughly 3,000,000 accounts/consumers involving all 50 states that potentially could be contacted via a letter.  There are several collection agencies that have been contracted as 3rd party collectors.  These collectors did not buy the debt but rather are contracted by the Trustee of the Agreed Order.
 
The Third Party Collectors should not be reporting any consumer to the credit reporting agencies for late fees associated with Hollywood Video.  The Order states that the Collector’s can only collect on late fees.  They are not allowed to collect for unreturned videos or add any additional collection fees.  
 
If the account had both late fees and unreturned product fees for the same account, then the collection would be for the lesser of the two charges for the rental item.

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Universal Fidelity LP

Additional Information

top
BBB file opened: June 01, 1994 Business started: 02/04/1991 in TX Business incorporated: 01/01/2004 in TX
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Secretary of State
P.O. Box 12887, Austin, TX 78711
http://www.sos.state.tx.us/index.html.us
Phone Number: (512) 463-5770
Fax Number: (512) 463-5709

Type of Entity

Limited Partnership (LP)

Business Management
Mr. Nancy Rodriquez, Legal Assistant Mr. Tom H Tseng, General Counsel
Contact Information
Principal: Mr. Scott Hearn, Executive VP of Operations
Business Category

COLLECTION AGENCIES

Industry Tips
Collection COLLECTION AGENCIES
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations