This business is not BBB accredited.Additional Locations
Phone: (713) 856-7400 Fax: (713) 856-7412 6125 W Sam Houston Pkwy N, #301, Houston, TX 77041
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This company specializes kitchen and bathroom remodeling wholesale kitchen cabinets, room additions, sunrooms, and screen rooms, pergola, and custom patio covers and carports.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for United Cabinets include:
- Failure to respond to 1 complaint(s) filed against business
- 2 complaint(s) filed against business that were not resolved
Factors that raised the rating for United Cabinets include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Partnership (LP)
Business ManagementMr. Mark Feinhandler, President
Related BusinessesAmazing Remodelers of Texas, LLC Amazing Backyard Solutions
CABINETS REMODELING CONTRACTOR
Alternate Business NamesPreferred Builders Of Texas Preferred Co of Texas Preferred Remodelers of Texas
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: This is the same company as Amazing Remodelers, same address and telephone numbers.. We signed a contract with Amazing Remodelers (AR) on June 12, 2015 to build a patio on the back of our house. We signed the contract with Scott ******* their salesman who said it would take 3 months to complete. He informed us that obtaining approval from our home owners association normally held up the process. The architect came to do the design drawing for the patio on June 24,2015. When he left he told us it would take about two weeks to complete the design drawing that would have to go to our home association. We waited about 30 days on the drawing. When we called to follow up we were told the architect who started our design was no longer with the company, but they would have someone finish the design by end of the week. It took 2 more week to get a drawing after calling them everyday for a status. We then took the initiative and sent a copy of the drawing to our home owners association for approval. It took about a week to get the home owners approval. We then email our copy of the approval to AR that day. We waited a week and followed up with them and was told they didn't receive it. We emailed it again and copied the President of the company Mark *********** on July 31, 2015. They then told us that the crew would lay the cement foundation in the middle of the week of August 1, 2105 . They didn't show up. We called them everyday for two weeks and was told by Amanda ***** that the crew would be there in the morning, which was a no show. The cement was laid August 11, 2015 . The next step is building the patio, electrical and laying the tile. We have called on a average of 5 days a week to get this next step started and they say a crew will be there in morning which has been a no show. We even called the President of the company who apologized and said a crew would be out in the middle of the week and this was a no show. We spoke with the construction manager Seth on September 2, 2015 he said a crew would be out in the middle of the week the crew was a no show. We called on September 8, 2015(when no one showed up) and asked for the construction manager who was out. We were told he'd return our call and he still hasn't returned our call. This has been the worst experience of our lives. We thought based on Scott *******'s info this a was a reputable company who did outstanding work. This is worst than a nightmare. We have never done business with a poorly ran company like this. We want them to complete the patio by September 30, 2015 or refund our money.
Desired Settlement: This has been the worst experience of our lives. We thought based on Scott *******'s info this a was a reputable company who did outstanding work. This is worst than a nightmare. We have never done business with a poorly ran company like this. We want them to complete the patio by September 30, 2015 or refund our money.
|3/3/2014||Problems with Product/Service | Complaint Details Unavailable|
|3/3/2014||Delivery Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: We arranged an appointment with Preferred remodelers of Texas, (which I later found out is only 1 of 4 or 5 names they use), for Oct ** 2013 for an estimate to have our shower replaced and a patio cover built over our back deck. ** ***** ******* performed the estimate and told us it would cost $33,600 to do all work requested. The contract was drawn up and the work started on schedule. All was going fine, except I noticed that there was literally no communication with the personnel for the company, as I had placed several text messages and a few phone calls to ** ******* that went unanswered.After I was finally able to speak to ** ******* and the President of the Company, ** **** (I can't remember his last name), they assured me that the work would be completed. At that time **** asked me if I could pay the final payment, so that he could close out the job and pay the workers. I said no, not until the work was completed, as stated in the contract.Many days later, all workers were at the worksite to complete the job, and **** asked again for final payment. I figured that as long as the work was being done, why not?3 items were not completed that day. 1. Gutters were not re-attached 2. area where awning had been needed re-painting 3. Outside kitchen was not working. After several phone calls to ** ******* and **** and ******* at the main office, finally the gutters were connected and the paint was completed. ** ******* assured me that the grill would be working by ** Dec, because I told him that we had several guest that would be at our home.I sit here today, * January, 2014 and the grill is still not working. I have called the office every day for over a week and called and texted ** ******** and I am not getting any answers. Unfortunately, it is sad that it has to come to this, but I really don't know where else to turn. I paid for the work in good faith.
Desired Settlement: I want the issue to be resolved. The Grill was propane and came with an adapter kit to convert it to Natural gas. I went to the place where I purchased the grill and they told me that the adapter kit is all that is needed.
Business Response: *** ******* I'm sorry to here you are unhappy. Friday Ja.*** when you called for the ***** was the first we heard from you. Then on Monday you called for *** and was refusing to give your name and she continued to ask you politely may I have your name so I can address your concern. Then you gave her your first name she said it was ***** You did leave a message for ***** to return your call on Friday jan*** ,which was relayed to him.Perhap's you were a bit upset ***** didn't get back with you so quickly? We remodeled your Master Bathroom *********,custom built a 600sq.ft. with fans,recess can lighting etc.Also we built a large beautiful outdoor kitchen from limestone material,with plumbing water and counter top. There wasn't any complaints for all that work that was performed Sir.You even wanted a price from ***** for an outdoor bathroom for your pool area.***** did come back and presented a estimate for you********** I understand around the Holidays we all get overwhelmed with family,project's even the stress of shopping.Please don't misunderstand me,I'm not saying this is the case. However,our intention's from the beginning to end is to finish and make you and ********** happy.We are ready willig and able to install the $35 part that need's to be installed for you Sir.If you don't want us back we will be glad to send you a refund check for the work.We want to make this right ********* for you and your family to enjoy this project. As you mentioned to us that you have been wanting to do this for over 20 year's. We even let our worker's do some additional work on the side to save you some additional cost. Again,we were UNAWARE here in the office of this issue. All you needed to do is call and we would have taken care of this ASAP. Furthermore,please let us know what you would like to do. Yes, this was uncalled for as you mentioned in your complaint Sir. ********** I hope the ****** family will enjoy for year's to come the beautiful new project for your home. Keep in mind, that everything that we did has a warranty. May your new year be wonderful.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The latest response from the merchant was dated on ** Jan, 2014, in which the responder stated that he would have **** contact me for an appointment to complete the work. A couple of days later, I called ****, and she was unaware that she was to schedule the plumber until I mentioned it to her. I heard nothing until January **, when ***** ******* called me and asked me to give him the model number for the grill. (He was given this information from my wife several weks ago). He said he was calling me from ***** and that ***** did not stock the parts needed. He said that he was going to check elsewhere and would get back to me. I have told ***** on several occasions that I purchased the Grill at ******* in Sugar Land, and that he should check there. Today is the afternoon of ** Jan and I still have not heard from ******
I went to ****** and they explained to me the parts that I need to fix the grill so that it would work with natural gas. I purchased the needed parts and applied them to the grill myself in about 1 hour. It is now fully 30 days since ** ******* assured me that the grill would be fixed by ** Dec 2013.
Why have I had to go through so much pain to get this done? I paid in good faith, and after I did, this company just stopped almost ALL communication. As a retired US Army veteran, I don't have moneyt to throw away. I only ask that someone that accepts a job request from a paying customer, take care of their responsibilities. It's called customer service!
I am requesting that the company reimburse some of the money that I paid, as they didn't complete the work that they were contracted to accomplish.
Mainly due to the lack of communication with the paying customer, I urge people to be very careful when employing these people for any jobs. I will not recommend them to my friends. It is sad, because the work that was done was good, but the communicattion is almost non existent.
Business Response: ********** Im' just following up with our conversation a few minutes ago. Again please except our apology. We are scheduling a master lisc. plumber to come to your home to make sure everything will be up and running for the grill. Furthermore,it would be best to test everything as well for safety reasons for leaks and pressure purpose's. In any case we will let you know when the Plumber can come out. I know you typically come home in the afternoon,so to make it convenient,we will schedule then. If you have anymore questions or concern's,please contact me directly to resolve. have a great evening Sir
Problems with Product/Service
Read Complaint Details
Complaint: I signed a contract with Preferred Remodelers of Texas, aka (******* ********** ** *****) aka (****** ********) and a couple of other akas as well. I authorized only one transaction of $500.00 to be debited from my credit card for an architect drawing for a patio cover. The drawing was sent direct to my HOA for their approval, I had not seen it. The drawing submitted to my HOA was not approved by me and when I finally did see it, it turns out that it was not even close to what we agreed on. I canceled the contract within the three day grace period via phone. Three weeks later (at work) I received a demanding phone call from them saying in a very strong tone you are committed to this contract and that same day, my credit card was charges another $1000.00 without my permission, then two days later they attempted to fraudulently debit my credit card three more times for $5000.00 twice, $2000.00 and $1500.00 totaling $13,500.00 all the same day. I found out that as of ****** **** they were doing business in under a new name (******* ********** ** *****), but dealing with me under the old name of Preferred Remodelers of Texas in ******* ****. I had not agreed to a start date nor had I seen a build of materials prior to this. Consumers need to be aware of this companys fraudulent ways to get money without consent through illegal practices. I saw a video clip on one of the local news programs, on how this company had taken advantage of a couple pretty much the same way as me (same city). This couple had the same neighborhood advertising brochure with the same picture of a patio cover as I did.
Desired Settlement: I simply want this company to leave me alone; I do not desire to do business with a crook that changes the companys name when their shady reputation is exposed. This establishment has earned a rating of "F" from te Better Business Buraue. I found this out after the fact.
Business Response: Mr.*******, I understand your frustration Sir. Your confused about the companies you are working with. WE are only Preferred Remodelers of texas. However, we never received any cancellation notice from you . We will be refunding your deposit to you. We apologize for any inconvenience. Please call our office to discuss when you can pick up the check. These are the facts we have documented. On ******* **th you signed an agreement with Preferred Remodelers of Texas,the salesman was *** *******. On ******* **th the Architect went to your home to design the patio cover. You are claiming that you cancelled the contract by phone on the **th . We would have never sent the Architect to your home if we had notification of you cancelling. Futhermore ,on the **** ** ******* your plans were ready and we were instructed to submit to your Home owners association for an approval. *** ******* noted our job jacket that he reviewed your plans with you and everything was ok? Then that week after we submitted we called Mr.******* to inform him we submitted and that's when he mentioned he didn't want to proceed. We are confused about what happened based on everything was fine then you changed your mind. In any case lets move forward Sir. Just contact us and we will as I said refund your deposit. Have a great day