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BBB Accredited Business since
Phone: (281) 997-2100 Fax: (281) 412-9952 P.O. Box 1154, Pearland, TX 77588 View Additional Web Addresses
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This company specializes in commercial and Residential custom window coverings and installation services including: all colors, shapes and sizes of shutters, solar screens, window treatments, vertical Blinds, Motorized Blinds & Shades, cellular shades, Honeycomb blinds & Shades, Roller shades, Motorized shades and automation, Bug screens, repairs and more.
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A BBB Accredited Business since
BBB has determined that Blinds For Less.Com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Blinds For Less.Com, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMrs. Sarah Aguilera, Supervisor
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Method(s) of PaymentAll Major Credit Cards
Alternate Business NamesBlinds for Less
P.O. Box 1154
Pearland, TX 77588 (281) 997-2100
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: One of the many blinds I purchases broke. They will not honor their lifetime guarantee. They stopped responding to my emails.
Desired Settlement: I want a new blind
Business Response: To whom it may concern,
This is in response to complaint ID *******.
Mr ****** ********* purchased window coverings back on 2007. Recently, we received an email from him stating that one of the blinds/shades cords broke and wanted it to get repaired.
After reviewing his past order, we discovered that the product he purchased was from a manufacturer that is no longer in business.
As stated and published on our web site for Warranty Policy that all products are backed by a manufacturer limited lifetime warranty. This means that the blinds/shades that he purchased is no longer covered by warranty since the manufacturer has closed down.
At this point we wanted to go above and beyond to help him as a good business practice & loyalty to our customer even though his blinds/shades are no longer covered under warranty.
We contacted him and informed him the situation with manufacturer closing and his warranty and offered him a few options.
Option 1: We can send him strings, to replace the broken ones.
Option 2: He can send us the broken Blind/Shade and we can repair them.
After giving him his options, we did not like them. He wanted new ones.
We then informed him that the color and fabric is available from a different manufacturer and we can sell it to him and in addition, give him a 5 percent discount.
He did not like that option too. He wanted a new blind/shade replacement from a different manufacturer and get a 50% discount.
We informed him we want to help him but we are not able to grant his demand of new blind/shade replacement from different manufacturer with a 50% discount.
After letting him know that, we have not heard from him until recently when we received a complaint from BBB.
Attached is a copy of the policies and warranty from our website *********************
Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. I received a Lifetime Warranty in 2007 when I purchased this product. 5% or $5 off a new one is hardly a Lifetime Warranty. I don't care if they switched manufacturers. Send me a replacement from the new manufacturer in Vectora Mink color and the warranty is satisfied.
To Whom it may concern,
In response to *** ****** ********* request, the shade he purchased did come with Limited Lifetime manufacturers warranty which was provided by the manufacturer to the consumer. The manufacturer of that shade has since closed and no longer in business. We are sad that they closed and this is something that we do not have any control of.
Like majority of the retailers, the products they sell are warrantied by the manufacturer and not the retailer.
At this point, since the manufacturer is no longer in business, we would like to assist *** ****** ********* and send him cords for replacement of broken ones at his request.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.