BBB Business Review

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BBB Accredited Business since

All Custom Blinds

Phone: (713) 344-0807 Fax: (281) 955-2341 Houston and Surrounding Counties, Houston, TX 77002

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company specializes in sales and installation of custom blinds, shades, shutters and arches, in faux wood, wood and vinyl, cloth and other types, forms and configurations.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that All Custom Blinds meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for All Custom Blinds include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All Custom Blinds
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 18, 2009 Business started: 09/10/2008 in TX
Type of Entity

Sole Proprietorship

Business Management
Mr. Lena Howery, Owner Mr. Mark Vega, Owner
Contact Information
Principal: Mr. Lena Howery, Owner
Principal: Mr. Mark Vega, Owner
Business Category


Products & Services

All Custom Blinds sells the following brand(s): Hunter Douglas, Lafayette, Royal, Spring Window Fashion, Sunland

All Custom Blinds offers the following product(s): Blinds, Draperies, Shades, Shutter Arches, Shutters

Method(s) of Payment
Personal and Business checks and all major credit cards.  In-house financing not yet established.
Refund and Exchange Policy
All Custom Blinds (ACB) guarantees Labor and Installation of the product for one (1) full year from the date of installation. ACB will service the manufacturer’s warranty or repair issue(s) for the first full year and in general, at no cost to the customer, or at minimal cost related to parts needed for repair(s) that are not covered by warranty. Please take special note that the warranties provided by the manufacturer and the limited Labor/Installation warranty provided by All Custom Blinds may become void if the customer selects a person/company not authorized and approved by the manufacturer or All Custom Blinds to remove, alter, repair, reinstall, etc., during the warranty period.  Absolutely NO REFUND after order is placed with manufacturer.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.