Business ProfileforWoodforest National Bank

On or about April 2023, a series of frauduent charges were transacted against my woodforest national bank account. Woodforest put $58 back into my account ....... from 2 ($29) transactions ......then, they declined 2 or 3 other fraud instances t Iotaling over $1,000. That left one last transaction of $1,277.75...... which has been disputed and re-disputed since the beginning. I was instructed by one of their customer care reps to write a letter ....... to Re-dispute this transaction........ which I did way back in June or July. Every time I call and inquire as to the status of their "Investigation" ..... I am told that CASE # ******** ...... for the aforementioned $1,277.75 ....... is still under investigation. I keep telling the Woodforest Representative that this money is part of my monthly Social Security Benefit ...... and they keep telling me that Case # ******** .... is still under investigation ...... for about 4 months now ........ since they do not have a time limit as to when a re-dispute has to be resolved!!! I would like for Woodforest National Bank to be directed to REFUND the $1,277.75 back into my account!!!