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Greater Houston and South Texas

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This Business is not BBB accredited

AAA Japanese Imports, Inc.

Phone: (713) 895-1700 Fax: (713) 895-9091 View Additional Phone Numbers 4846 Cranswick Rd, Houston , TX 77041

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This business specializes in used engines and transmissions. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for AAA Japanese Imports, Inc. include:

  • 39 complaints filed against business
  • Failure to respond to 5 complaints filed against business

Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 7
Problems with Product/Service 28
Total Closed Complaints 39

Additional Complaint Information

AAA Japanese Imports, Inc. would like you to know prior to filing a complaint:
Please contact customer service at 713-895-1700 Monday - Friday from 10:00am to 3:00pm for the best time to get immediate assistance.

Used Engine:
Sold as Long Block only, replacement unit: tested and steam cleaned with a 1 year warranty.  

Warranty covers replacement or repair of the engine only and does not cover labor and any other incidentalexpenses required to repair an engine and/or remove it from a vehicle.  

The warranty is voided by:
Misuse, negligence, alterations, accidents, or fire. Improper installation or repair. Use of the engine in commercial vehicles or competitive events. Burn up more than 1 main or rod bearing, knocking a hole through the block or bending the valves. Lack of lubrication and/or overheating.

Any repair or replacement not authorized in writing by AAA. Sale, installation use or operation without the original emission control equipment. Missing, removed or melted heat tabs.

USED TRANSMISSIONS are warrantied for a period of 6 months unlimited miles. Warranty covers replacement, refund or repair of the transmission component only and does not cover labor costs associated with thosereplacements or repair. If the transmission is dismantled this warranty is void. If repairs are done withoutwritten permission the warranty is voided  

Failure to install new filter or fluid upon installation is an instant void of warranty.  

Click here for a complete copy of AAA ‘s Warranty: :

Additional Information

BBB file opened: August 02, 2011 Business started: 12/09/2002 in TX Business started locally: 12/09/2002
Type of Entity


Business Management
Ms. Dina Hoover, General Manager
Contact Information
Principal: Ms. Dina Hoover, General Manager
Business Category


Hours of Operation
M: 8:30 AM - 9:00 PM
T: 8:30 AM - 9:00 PM
W: 8:30 AM - 9:00 PM
Th: 8:30 AM - 9:00 PM
F: 8:30 AM - 9:00 PM
S: Closed
Su: Closed
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