BBB Logo

Better Business Bureau ®
Start With Trust®
In Greater Houston and South Texas
Are you the Owner of this Business? ×
BBB® - Start With Trust

Are You the Business Owner of IAN Cleaning Services?

If yes, click here to learn about BBB Accreditation.

Are you...?

This Business is not BBB accredited

IAN Cleaning Services

Phone: (713) 574-6325 Fax: (832) 213-5030 5959 W Loop South, Suite 240, Bellaire, TX 77401 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company provides residential and commercial cleaning services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for IAN Cleaning Services include:

  • Length of time business has been operating

Factors that raised the rating for IAN Cleaning Services include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: March 22, 2012 Business started: 01/31/2012 in TX
Type of Entity


Business Management
Mr. Alex Neblett, Owner
Contact Information
Principal: Mr. Alex Neblett, Owner
Business Category


Additional Locations


    5959 W Loop South, Suite 240

    Bellaire, TX 77401 (713) 574-6325

  • 1

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Email Addresses

  • - Customer Service
  • - Communication/Mass Email
  • - eQuote
  • - Technical Support
  • - Mobile Phone SMS
Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

1/15/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I bought a package of 3 "super clean" cleanings for my home. I read online other customers had their wood floors scratched i asked when booking my appointment they assured me the floors would not be scratched & said 3 people would clean our house &bring a checklist that is also online and clean all the things listed. they did not bring the list nor clean over half of the things on the list, My floors endured deep scratches, I caught one of the staff going through my cabinets and pouring a harsh chemical into her steam cleaner, i confronted her and she denied it and the other lady apologized and poured it down the drain. i then inquired about a stain in my shower they informed me they tried everything even bleach which they shouldn't have used! i complained to the office they apologized profusely and assured me it would never happen again i told them i wanted a different team next time. the next time they sent 1 person (rather than 3) and it was the same lady from last time i told them i didn't want her there & she was sent home. the 3rd time they assured me it would be a different team and no issues. Well during this cleaning the same lady showed up with 2 others. they told me they can only clean 1 bedroom my living room and 2 bathrooms and thats all they did the entire time they were argued with the manager the whole time on the phone. i called them several times and the receptionist said the manager would call me she never did and the staff just left. I paid for my entire house to have the 'super clean' package and did not get that. they argued with me the whole time saying the package only required one room to be clean that they were not green anymore they yelled and were extremely rude. THE MANAGER NEVER CALLED ME BACK. i called over 10 times and i never spoke to her nor received a call from her all i received was an apology from the receptionist

Desired Settlement: I'd like a refund for the 3 super cleans i purchased, an apology and compensation for the wood floors.

Business Response:

To Whom It May Concern:


Good afternoon. I am writing today to address the concerns of Ms. ***** ***** and her complaint (Case *******). We would first like to apologize for any miscommunication and service issues that took place. As of ******** ** ****, the cleaning division of IAN was acquired and bought out by ********* ******** ********. Any cleanings and complaints that took place after this day, will need to be directed to that company. Their contact information is as follows: 

Owner: *** ******* 

Telephone Number: ************ 




Best Regards, 

Your IAN Team 



BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved