Business ProfileforHonda Cars of Katy

After Honda Cars of Katy performed scheduled maintenance on August 22, 2022, which included automatic transmission fluid replacement, on my 2016 ***** ***. On Friday, September 23, 2022, I started a trip with this car to San Diego, CA. After driving about 475 miles, a warning appeared on my dashboard indicating my automatic transmission fluid was hot. I stopped the vehicle and allowed the fluid to cool. I then drove approximately another 40 miles and the warning indicator reappeared. At this time I again parked the car and called Honda Cars of Katy who advised that they used the correct replacement fluid and suggested I call an ***** ******. I called the closest ***** ******, *** ***** ** ** ***** **, who advised me to let the transmission fluid cool again and then drive at a reduced rate of speed to their location in El Paso. I arrived at *** *****'s facility on Saturday morning, September 24th. *** ***** advised that the automatic transmission fluid was overfull which caused the overheating. They performed the necessary repairs and charged me $722.86. I completed the trip to San Diego and returned to Katy, TX without further issues. Upon my return to Texas and on October 8, 2022 I contacted a service manager at Honda Cars of Katy and informed him of the problems I encountered. He requested, and I supplied, a copy of the invoice from *** *****. After 5 days, October 13th, I followed-up with an email to this service manager to check to see if they would make me whole in the amount of $722.86 for the *** ***** repair expense. I did not receive a reply. During the following week, the week of October 17th, I again reached to the service manager via SMS text and voicemail to check the status of my claim. I received no response. I tried contacting him again by telephone and left another voicemail on Monday, October 24th. Again, no response.