This Business is not BBB accredited
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This company sells new and pre-owned vehicles.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||6|
These agencies may include:
Texas Department of Motor Vehicles
4000 Jackson Ave, Austin TX 78731
Phone Number: (888) 368-4689
Type of Entity
AUTO DEALERS NEW CARS
Industry TipsAUTOMOBILE LEASING TIPS AUTOMOBILE PURCHASING TIPS INFORMATION ABOUT YOUR THREE DAY RIGHT TO CANCEL THE TEXAS LEMON LAW & BBB AUTO LINE
THIS LOCATION IS NOT BBB ACCREDITED
2901 South Loop West
Houston, TX 77054 (713) 349-6170 (713) 661-9955 Directions
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Additional Phone Numbers
- (713) 349-6170(Phone)
- (877) 471-5620(Phone)
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: A clattering noise began in the engine. I called my personal mechanic and he said that it might be a spark knock and suggested that I take it to the dealer to have it diagnosed. I took my vehicle to Baker Nissan South, Friday, January 4, 2013. It was running and running well except for the clattering noise. The car had been tuned up with a throttle body cleaning two weeks before I took it to Baker Nissan. ***** ******* told me he would call me, ********* ******* * with the evaluation of my car by 10 am. I called ***** ******* at 10:04 am to ask him, "what's wrong with my car?" He replied they had just finished looking at it and he was doing a price work up on it. ***** called me back and told me that a combination of a bad coil and a bad passenger and rear motor mount was causing the car to "clatter" and I told him I would come and pick the car up. He said, "OK". He called me back in about 15 minutes and told me, "In putting the engine back together, the car would not start." I said, " when I brought it to you it was running and running well." I told him I will come pick the car up. I went to Baker Nissan South Service area. I asked to speak to ***** *******'s supervisor, he escorted me to speak with ****** ******. I told Mr. ****** what happened and initially he told me, yes I understand what's going on; what I can offer you is a free tow for your car. I looked at him and replied, "I brought the car in running well and now it doesn't run. If this is the option you choose then I will take it and write, email and telephone whoever I can find to complain about this incident. I will contact your manager, his manager, the regional manager, the store owner, Nissan USA and if need Nissan International." I told him, I am not expecting anything but my car running the same way it was when I brought it in. He decided to ask me if he could keep the car until Monday, January 7, 2013. He told me he would look at the vehicle again. I bought and brought four coils and he volunteered to install them. ***** ******* called me and asked if he could place me on speaker phone so that ****** ****** (his supervisor) and **** ******** (the ******* ********) could listen. ****** ****** began telling me that now my vehicle had a problem with the ECM connecting with the third coil and the vehicle was running bad. I asked him when you say running bad, do you mean, like it was running when I brought it in (he did not reply). ***** ******* interjected, It was running bad when you (me) brought it in. I told all of them I would pick the vehicle up by 11:00 and 11:30 am. I picked the vehicle up and on the evaluation of the car, there was no mention of problematic passenger and rear motor mounts on the vehicle evaluation. As I was driving out the dealership, I noticed the car didn't have the same acceleration as when I brought it. As I drove the car and approached a signal and had to stop, the car fell dead and it fell dead at all stops. Before I took it to the dealership, it ran well. When I arrived at my home which is 5 miles away, the car died again. I called the Baker Nissan South Service center and asked for ***** ******* at 11:35 am, January 7, 2013 and he did not answer; after waiting on hold for 5 minutes, I called back and asked for ****** ******. After waiting 3 minutes, ****** ****** answered. I told him how the car was running poorly and he said, he couldn't do anything about my car. I asked ****** ****** if I could speak with **** ******** and now he told me Mr. ******** was in Las Vegas and would not be back until Thursday, January 10, 2013. I told him that I was disappointed that he was choosing that option. I told him, "Thank You and have a good day." I called the national line and spoke to ****** and told him my story, he gave me the reference number.
Desired Settlement: I want my vehicle running the way it was when I left it with them.
We have attached write up sheet showing the condition of the vehicle at time of arrival along with the customers signature on the high mileage statement.
Customer came in on Friday, January 4, 2013 and spoke with ***** *******. ***** made an analysis on vehicle; initial complaint was a “clattering noise.” Service engine light was on when it arrived. Vehicle came in running rough and almost dying, technician had to push it into the Service bay. ***** contacted him and said the coils needed to be replaced in order to start before we could make a full diagnostic on the vehicle. Customer wanted to get the car running and we did so. When he left it was still running rough. Came back the next day and was told his ECM needed to be replaced. There was an electrical short which cause the ECM to short out due to bad coils. Saturday, he spoke with ****** ****** and was convinced to leave vehicle overnight for repairs. He wasn’t charged any fees and he furnished his own after market coils for us. He then contacted Nissan North America as well as a mechanic friend of his. Baker Nissan South did everything in their power to resolve the issue, but customer was still dissatisfied. The vehicle has high mileage. He has also reached out to **** ********, Service Director of Baker Nissan South. Nissan turned him down, the mechanic he spoke to, called and was explained what the problem was; he completely understood and agreed with us as well. Customer seeking 100% repairs of his vehicle, Baker Nissan South feels it’s done everything in our power to satisfy the customer. We also gave him the quote for the ECM replacement and he declined.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
BBB Comments: Dec. 30, 2010, Baker Nissan South issued a statement to the BBB demanding that the BBB no longer send complaints to the company and Baker South Nissan has asked for any and all correspondence to be discontinued and terminated.
|10/8/2012||Problems with Product/Service|
|1/9/2012||Problems with Product/Service|