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Better Business Bureau ®
Start With Trust®
Hawaii
Hawaii's BBB Activity Report for February 2011
March 17, 2011

A monthly summary of activities at Hawaii's BBB


Most Complained About Businesses

Type of Business

Complaints

Resolution Rates

Auto Dealers – New Cars

11

100%

Travel Clubs

6

100%

Toys – Retail

6

100%

Airlines

5

100%

Hotels

5

100%

Appliance – Major - Service & Repair

5

100%

Department Stores

5

-

Auto Renting & Leasing

4

100%

Cellular Telephone Service & Supplies

4

100%

Real Estate Brokers

4

100%

Jewelers – Retail

3

100%

Auto Repair & Services

3

100%

Travel Agencies & Bureaus

3

-

Internet Services

3

-

Florists – Retail

3

100%

 

Top complaint Issues

Complaints

Billing or Collection

24

Refund or Exchange

23

Contract

23

Service Quality

22

Customer Service

21

Sales Practice

16

Repair

15

Delivery

7

Advertising Claim

7

Product Quality

5

Guarantee or Warranty

2


Complaints About Hawaii Businesses

Most AskedAbout Businesses

Types of Business

Inquiries

Travel Clubs

1064

General Contractors

940

Roofing Contractors

860

Travel Agencies & Bureaus

819

Plumbing Contractors

585

Property Management Companies

557

Auto Body Repair & Painting

516

Electricians

513

Wedding Consultants

502

Pest Control Services

499




BBBConsumer Services

Complaintsopened: 240
Requests for information*: 38,019

Requests for BBB Accredited Business lists:7,377

Total BBBOnLine SealClicks for HawaiiParticipants:3,293

Requestsfor Quotes: 108

 

BBB Accreditation

New BBB Accredited Businesses: 10

Declined Applications: 0

RevokedAccredited Businesses: 0

New BBBOnLineparticipants: 65

New BBB Accredited Charities: 3

 

Visitors to Hawaii’s BBB Web site: 35,373