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Better Business Bureau ®
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Hawaii
BBB Warns Businesses About New Phishing Attack
April 14, 2010

Beware of fake complaint reports coming from seatac@bbb.org.

Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from BBB about a complaint filed against the company. The e-mail first came to BBB’s attention on April 12, 2010.

Several businesses across the US--including law firms, advertising agencies and architecture firms--have reported receiving a suspicious e-mail from the address seatac@bbb.org with the subject line “BBB Complaint Case #” followed by a nine-digit number. Both BBB Accredited and non-Accredited businesses have been targeted.

The body of the e-mail claims that the company did not respond to a complaint filed by a Jason Harlow (however other names may be used) and includes a link to a page at www.ca-bbb.org where the business can supposedly review the complaint.

fake BBB email

Because the message is fraudulent, BBB advises any business that receives this e-mail to take the following steps:
• Do not click on any links or reply to the message,
• Forward the message to phishing@council.bbb.org,
• Completely delete the message from your inbox, and
• Run a full virus scan on your computer if you did click on any links.

If you receive an e-mail from Better Business Bureau about a complaint filed against your business and need help to determine whether or not it is legitimate, contact your local BBB directly.

For more advice on how to protect your business from malicious online attacks, see BBB's Data Security—Made Simpler.