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This company offers wedding constultant, wedding planner services.
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A BBB Accredited Business since
BBB has determined that Alohanas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Alohanas include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W00443712-01.
Type of Entity
Business ManagementMrs. Diana Jane Gardner, Owner
Alternate Business NamesAlohana Weddings
Industry TipsPLANNING YOUR WEDDING
Kapaa, HI 96746 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I hired Diana G****** as my wedding coordinator for our wedding in October of 2015. At the beginning of April we finalized the contract and paid the deposit. Over the next couple of weeks I sent Diana a few emails with what I had picked for my wedding (photographers, menu, decorations, etc). Since the beginning of April I have not had any contact with Diana or anybody else regarding my wedding in October which is only about 2 months away. I have sent her various emails throughout the months of April, May, June and July and also left her voicemails as well as contact requests on LinkedIn and other social media accounts. At this point I have been forced to continue my wedding with another company as Diana has still not returned my phone calls or emails.
Desired Settlement: I would like to have my deposit of $300 refunded as I did not receive any type of service. My wedding is in 2 months on October 9th 2015 and I am already moving forward with another company.