Text Sizesmall medium large

This business is not BBB accredited.

Blockbuster Inc.

Additional Locations

Phone: (808) 591-2800 Fax: (808) 593-2804 View Additional Phone Numbers 1221 Kapiolani Blvd,#740, Honolulu, HI 96814 http://www.blockbuster.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers rental and retail sales of videos, DVDs, and games.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

"The Better Business Bureau Serving Hawaii does not process any complaints against this company. Any complaints are directed to the BBB of Dallas for processing.

For a full report, contact the BBB located in Dallas at 214-220-2000.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Blockbuster Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 24, 1989 Business started: 09/01/1988 Business started locally: 09/01/1988 Business incorporated 10/06/1998 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is w20107790-01.

Type of Entity


Business Management
Mr. Paul Thorpe, Regional Director Ms. Mary Bell, Treasurer Mr. Richard J. Bressler, Director Mr. Jackie M. Clegg, Director Mr. Philippe P. Dauman, Director Mr. Frank E. Day, Assistant Secretary Mr. Richard A. Frank, Assistant Secretary Mr. Michael D. Fricklas, Director Ms. Linda Griego, Director Mr. Keith Holtz, Vice Mr. Jim Howell, Chief Officer Mr. Bruce Lewis, Vice Mr. John Muething, Director Mr. Frank G. Paci, Executive Vice Mr. John Polizzi, SRV Ms. Marilyn Post, Vice Admin. Secretary Mr. Sumner M. Redstone, Director Mr. Michael K. Roemer, COO Mr. Dan Satterthwaite, SRV Mr. Nicholas P. Shepherd, Executive Vice Ms. Cathy Snider, Executive Assistant Mr. Edward B. Stead, Executive Vice GC Ms. Eileen Terry, Executive Vice Mr. Glenn Thistlethwaite, CIO Mr. Chris J. Wyatt, Executive Vice President Mr. Larry Zine, Cfo
Contact Information
Principal: Mr. Paul Thorpe, Regional Director
Business Category

Video Tapes & Discs Sales & Rentals Video Games - Dealers Video Games - Rent & Lease


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.