BBB Accredited Business since
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The company offers online Hawaii accommodations booking services since 6/16/2003.
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A BBB Accredited Business since
BBB has determined that Mauiinfo.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mauiinfo.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The license number is W30349914-01.
DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The license number is TAR-5969.
Type of Entity
Business ManagementMs. Sherry Spaise, Owner Mr. Kevin Spaise
Vacation Rentals Online Travel Agency Internet Services
Alternate Business NamesMaui Tropical Rentals
2835 Kauhale St
Kihei, HI 96753 (808) 875-8710 Directions
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Additional Phone Numbers
- (866) 875-8710(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: $500 deposit was to be refunded upon leaving condo clean, as it was when I rented it. I cleaned unit but $85 was withheld for window cleaning. I rented a condo through this company from May 25th through June 30th. I agreed to leave condo in same condition when I left as it was in when I rented it in order to be refunded my $500 deposit whith 2 weeks of leaving. Only $415 was refunded 1 month after leaving. $85 was withheld for window cleaning. I tried disputing this with the company on August 1 and again on August 7, with no response. These windows are outside the condo, not all even assessable due to broken latches on the inside. I believe window cleaning is normal maintenance that is the owner's responsibility, not that of a vacation renter.
Desired Settlement: I would like to have the $85 that was withheld from my deposit refunded to me.
Business Response: Customer service and satisfaction is of upmost importance to us and we strive to treat every customer fairly and respectfully. All of our rentals are professionally cleaned between each guest, which includes interior windows and sliding glass doors. The rental agreement states that on departure, in order to receive the security deposit refund, the unit is to be left in the same condition as when you arrived. Upon your departure, we performed a walk-through with you in attendance. At that time, it was stated by us that the unit, with the exception of the interior windows and sliding glass door, was in an acceptably clean condition. We refunded your deposit amount, minus the $85.00 cleaning fee the cleaning company charged us to clean the interior windows and sliding glass door. There was no mention from this company that the windows were difficult to access. We sincerely regret the later than usual return of your deposit and any inconvenience it may have caused. We are always striving to improve our services and are happy that we were able to reach an agreement with you to refund half of the $85 cleaning fee owed.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved