BBB Accredited Business since

Phone: (808) 875-8710 Fax: (808) 879-9125 View Additional Phone Numbers 2835 Kauhale St, Kihei, HI 96753 View Additional Web Addresses

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The company offers online Hawaii accommodations booking services since 6/16/2003.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 06, 2004 Business started: 06/16/2003 Business started locally: 06/16/2003
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W30349914-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is TAR5969.

Type of Entity

Sole Proprietorship

Business Management
Ms. Sherry Spaise, Owner Mr. Kevin Spaise
Contact Information
Principal: Ms. Sherry Spaise, Owner
Business Category

Vacation Rentals Online Travel Agency Internet Services

Additional Locations

  • 2835 Kauhale St

    Kihei, HI 96753 (808) 875-8710


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Professional AffiliationsX

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Additional Phone Numbers

  • (866) 875-8710(Phone)

Additional Web Addresses

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Complaint Detail(s)

8/29/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: $500 deposit was to be refunded upon leaving condo clean, as it was when I rented it. I cleaned unit but $85 was withheld for window cleaning. I rented a condo through this company from May 25th through June 30th. I agreed to leave condo in same condition when I left as it was in when I rented it in order to be refunded my $500 deposit whith 2 weeks of leaving. Only $415 was refunded 1 month after leaving. $85 was withheld for window cleaning. I tried disputing this with the company on August 1 and again on August 7, with no response. These windows are outside the condo, not all even assessable due to broken latches on the inside. I believe window cleaning is normal maintenance that is the owner's responsibility, not that of a vacation renter.

Desired Settlement: I would like to have the $85 that was withheld from my deposit refunded to me.

Business Response: Customer service and satisfaction is of upmost importance to us and we strive to treat every customer fairly and respectfully. All of our rentals are professionally cleaned between each guest, which includes interior windows and sliding glass doors. The rental agreement states that on departure, in order to receive the security deposit refund, the unit is to be left in the same condition as when you arrived. Upon your departure, we performed a walk-through with you in attendance. At that time, it was stated by us that the unit, with the exception of the interior windows and sliding glass door, was in an acceptably clean condition. We refunded your deposit amount, minus the $85.00 cleaning fee the cleaning company charged us to clean the interior windows and sliding glass door. There was no mention from this company that the windows were difficult to access. We sincerely regret the later than usual return of your deposit and any inconvenience it may have caused. We are always striving to improve our services and are happy that we were able to reach an agreement with you to refund half of the $85 cleaning fee owed.