Find us on Google+

BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Luxury Vacation Homes, Inc.

Phone: (808) 942-1525 Fax: (808) 564-0002 View Additional Phone Numbers 4348 Waialae Ave., #239, Honolulu, HI 96816

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers marketing and booking services for vacation home rentals and villas on Oahu, Maui, Kauai and the Big Island of Hawaii. Also as a travel agency they have the ability to assist with hotel reservations, car rentals and other services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Luxury Vacation Homes, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Luxury Vacation Homes, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 25, 2004 Business started: 06/01/1998 in HI Business started locally: 06/01/1998 Business incorporated 01/04/2002 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20005220-01.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is TAR-6660.

Type of Entity


Business Management
Ms. Betina LeVeau Zlotlow, President
Contact Information
Principal: Ms. Betina LeVeau Zlotlow, President
Business Category

Vacation Rentals Travel Agencies & Bureaus

Method(s) of Payment
Wire Transfer, Check, Credit Cards
Refund and Exchange Policy
At many rental properties deposits and payments are non-refundable; at others, they are non-refundable unless written cancellation is received 61-91 days prior to the scheduled arrival date shown on the Rental Agreement. Cancellations received after the specified number of days prior to arrival will forfeit any deposits and funds previously paid. Pro-rata refunds (less a cancellation fee of 15-20% of the total rental) will be given by many properties if the canceled dates can be re-rented at an equivalent rate and length of stay. Trip cancellation insurance is strongly recommended. In the event a property should be sold or become unfit for habitation, and no equivalent substitute property is available, a full refund will be given for any unused rental time. The Luxury Vacation Homes, Inc. Rental Agreement will contain complete details about payment and cancellation policies pertaining to a specific property rented and to a specific individual booking. - See more at:
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.