BBB Business Review

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BBB Accredited Business since

Royal Hawaiian Movers, Inc.

Additional Locations

Phone: (808) 833-1611 Fax: (808) 836-4548 View Additional Phone Numbers 3017 Ualena St, Honolulu, HI 96819 http://www.royalhawaiianmovers.com


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Description

This company offers pacific region and international household goods moving and full transportation services, including trucking,
freight forwarding, warehousing and distribution, and hotel and store installation services, with offices in Oahu, Kauai, Maui, Hilo and Kona.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Royal Hawaiian Movers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Royal Hawaiian Movers, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 3
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Royal Hawaiian Movers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 17, 1989 Business started: 05/07/1982 in NV Business started locally: 05/07/1982 Business incorporated 05/07/1982 in NV
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission
465 S. King Street Room 103, Honolulu HI 96813
puc.hawaii.gov
Phone Number: (808) 586-2020
hawaii.PUC@hawaii.gov
The number is 85-C.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20344442-01.

Federal Motor Carrier Safety Administration
1200 New Jersey Ave SE, Washington DC 20590
https://www.protectyourmove.gov/
Phone Number: (888) 368-7238
The number is US DOT 227698.

Type of Entity

Corporation

Business Management
Mr. Edward Wong, President Mr. Ross A. Amparo, Vice President Mr. Reid Miura, Vice-President Mr. Michael Nason, GM Maui Ms. Melanie Zaime-Higashi, GM Kauai
Contact Information
Customer Contact: Mr. Ross A. Amparo, Vice President
Principal: Mr. Edward Wong, President
Business Category

Trucking Transportation Services Movers

Industry Tips
COST-EFFECTIVE MOVE MOVING COMPANIES MOVING/MOVERS
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.