Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of H.T.M. Contractors, Inc.?

If yes, click here to login.

Are you...?

BBB Accredited Business since

H.T.M. Contractors, Inc.

Additional Locations

Phone: (808) 456-3311 Fax: (808) 456-3319 View Additional Phone Numbers 1816 Auiki St., Honolulu, HI 96819

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We offer tree service, crane service, roll off and firewood.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that H.T.M. Contractors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for H.T.M. Contractors, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on H.T.M. Contractors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 29, 2001 Business started: 04/28/1999 in HI Business started locally: 04/28/1999 Business incorporated: 12/04/2000 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20579204-01.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is ABC-23553.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is ABC-21946.

Type of Entity


Business Management
Mr. Tevita F. Tongotea, President Ms. Sofia M. Tongotea
Contact Information
Principal: Mr. Tevita F. Tongotea, President
Business Category

Tree Service Crane Service Firewood Dumpster Services

Products & Services

H.T.M. Contractors, Inc. offers the following product(s): Kiawe Firewood

Method(s) of Payment
Cash, Check, Visa and Master Card.

Additional Locations

  • 1816 Auiki St.

    Honolulu, HI 96819

  • PO Box 1989

    Pearl City, HI 96782 (808) 456-3311


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/22/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Failure to properly remedy hydraulic fluid spill in my cul-de-sac. Scraped drive way. On May 24, 2013, HTM delivered an empty can for roofing disposal. The delivery truck spilled hydraulic fluid onto my cul-de-sac. Several attempts were made to speak to someone to remedy/clean the street. After numerous messages left on the recorder, someone returned the call and said someone from the office would call within a few days. No call was received. After more calls to HTM, I was told that someone did come by to clean up the spill. No one came; spill not cleaned up. A call from HTM indicated that someone would check the street in 3 weeks. Three weeks have passed and no one has come to clean up the spill. Also, the delivery person scraped my driveway when delivering the can.

Desired Settlement: Remedy/clean the spill from the hydraulic fluid. Repair the scraped driveway.

Business Response: Business' Initial Response /* (1000, 8, 2013/07/05) */ False claim. The oil spill was from a hydrolic hose blow out that was cleaned on a later date. The client we have on file for this project is Brinks Roofing who signed our waiver forms anytime we drop bins off in private property that protects us from claims of this nature. We talked with Brinks Roofing and they were going to take care of this situation. We contacted the homeowner prior because we thought that he was the primary customer. We did more research and found out that it was Brinks Roofing and that is why we stopped contacting him and delt directly with Brinks.