BBB Business Review

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This business is not BBB accredited.

Platinum Marketing Group, LLC

Additional Locations

Phone: (808) 926-3800 Fax: (808) 926-3803 View Additional Phone Numbers 2255 Kuhio Ave STE 910, Honolulu, HI 96815 View Additional Email Addresses View Additional Web Addresses

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This company offers sales of optional tours, tickets, activities & rentals.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Platinum Marketing Group, LLC include:

  • Failure to respond to 2 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Platinum Marketing Group, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 9

Additional Complaint Information

Complaints for this company allege that the company used high pressure sales tactics to sell software licensing for a program that promises discounted prices for vacation accommodations. The licensing cost ranges anywhere from $2,000 to $9,000. Consumers were given 3-day cancellation period, however, the company did not give program access information to consumers for 1 week or longer. Upon accessing the actual program, consumers found that the discounts promised were not available in the type of accommodations and in the amount referred in sales presentation, and that prices offered through the company's program were comparable to prices found at travel discount web sites that do not require fees to use. Consumer's also complain customer service is difficult to obtain and they fail to return communications.

The business stated that it identified that many of the complaints were stemming from consumers misunderstanding how to use the program. To address it, the business had shared with BBB that it added special customer service positions in August 2010 to provide assistance needed to its customers to understand the program better.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Platinum Marketing Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 15, 2005 Business started: 03/12/2003 Business started locally: 03/12/2003 Business incorporated 03/12/2003 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20104502-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is AD746.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is TAR6115.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Walther, LLC MGR Mr. Mike Balicki, Project Director of Paradise-Blue Mr. Matt Campbell, Operations Manager Ms. Pearl Helsham, Office Manager Ms. Aileen R.
Contact Information
Principal: Mr. Isaac Isaam, LLC MGR
Principal: Mr. Steve Walther, LLC MGR
Business Category

Travel Clubs Tours - Operators & Promoters

Alternate Business Names
Activity Store Hawaii Activities Stores Hawaii Discount Tours Paradise Blue LLC DBA Paradise Blue Travel Paradise Blue Travel The Hawaii Activity Store
Business Management

Mr. Charles Robillard, Member of managing entity of this company, S & G Vacation Tours LLC, and Mr. Mike Balicki, the Project Director of Paradise Blue, are also principals of Destination Paradise. A separate report for Destination Paradise is available here.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.