BBB Business Review

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This business is not BBB accredited.

Ultimate Vacations LLC

Phone: (808) 949-8100 650 Iwilei Rd Ste 400, Honolulu, HI 96817

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ultimate Vacations LLC include:

  • Failure to respond to 1 complaint(s) filed against business
  • Failure to have a required competency license

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ultimate Vacations LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 30, 2013 Business incorporated 08/29/2011 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
BBB confirmed that Ultimate Vacations LLC had not obtained a necessary license from DCCA Professional & Vocational Licensing.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Earl Loo, LLC MGR Mr. Dick Oshima, LLC MGR
Contact Information
Principal: Mr. Earl Loo, LLC MGR
Related Businesses
International Travel Service, Ltd.
Business Category

Travel Agencies & Bureaus

Business Management

Mr. Earl Loo, the president of this company is also a member two other companies: International Travel Service, Ltd. & Business & Leisure Holidays, Inc.


As of April 30, 2013, Hawaii's BBB is not able to verify that a Travel Agency license is issued for this company.

Please be advised that this type of business is regulated by the State of Hawaii and requires a license. The BBB highly recommends you do business with appropriately licensed companies. You may call the State of Hawaii's Department of Commerce and Consumer Affairs Consumer Resource Center at 808-587-3295 or visit their website at for the most current and accurate information regarding this company's license.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.