BBB Business Review

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This business is not BBB accredited.

T M Travel, Inc.

Additional Locations

Phone: (808) 942-9777 1110 University Ave Ste 406, Honolulu, HI 96826 ! T M Travel, Inc. is Believed to Be Out of Business !

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This company offers charter tours.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on T M Travel, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 23, 2003 Business started: 03/06/1998 Business started locally: 03/06/1998 Business incorporated 03/06/1998 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-3295
The number is TAR5056.

Type of Entity


Business Management
Mr. Michael H. Tanaka, President Mr. Jackie .
Contact Information
Principal: Mr. Michael H. Tanaka, President
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Jackie's Jackie's Travel
Additional Information

Checklist for Using the Services of a Travel Agent

Travel agents offer many services. Follow these tips before making your purchase.

1. Ask your friends, relatives or business associates to refer you to travel agents they've used.

2. Call the BBB for a report on the travel agent or the agency.

3. In advertisements, pay particular attention to asterisks and small print, which commonly indicates restrictions.

4. Make sure that the advertised travel services are available at the prices advertised. If they are not effective immediately, availability should be stated in the ad.

5. Ask detailed questions to avoid problems while you're on your trip:
What features are included in the package price: airfare, hotel, transfers, sightseeing, gratuities, baggage handling, meals, etc.
Ask for a detailed itinerary, which includes hotel names, addresses, phone numbers, reservation dates, type or grade of accommodations.
What is the confirmation procedure?

6. What are the cancellation penalties and what is considered a valid reason for either the customer or the travel agent to cancel.

7. You have every right to assume that the tour and its accommodations will be exactly as represented.

8. If a charter flight is involved, ask for the charter operator's name and address, and then check its registration with the U.S. Department of Transportation, Office of Consumer Affairs in Washington, DC.

9. You may have to pay for any special or unusual services you request.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.