BBB Business Review

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Sun Tours & Travel

Phone: (808) 488-7676 Fax: (808) 488-5553 98-1247 Kaahumanu St Ste 114, Aiea, HI 96701 http:///

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This company offers full travel services, with an emphasis on vacation planning, cruise counseling, international travel, and lowest cost airfares, and travel insurance. Special niche: several groups per year are escorted to international destinations by Nancy.  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Sun Tours & Travel include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sun Tours & Travel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 09, 1988 Business started: 10/18/1990 in HI Business started locally: 09/22/1994 Business incorporated 10/18/1990 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20434976-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is TAR 2151.

Type of Entity


Business Management
Mrs. Nancy P. Eastlund, President Mr. Lon Eastlund, Vice President
Contact Information
Customer Contact: Mr. Lon Eastlund, Vice President
Principal: Mrs. Nancy P. Eastlund, President
Business Category

Travel Agencies & Bureaus Wedding Consultants Cruises

Products & Services

Sun Tours & Travel sells the following brand(s): All airlines, All Car Rental Companies, All Cruise Lines, All Hotels, All Tour Operators, Amtrak, Disney, EurRail, Travel Guard Insurance, Travelex Insurance

Sun Tours & Travel offers the following product(s): Air Fare, Car Rental Reservations, Cruises, Hotel Reservations, Rail Tickets, Tours, Travel Insurance, Vacations Itineraries

Method(s) of Payment
Cash, check, and credit/debit cards (Visa Card, Master Card, American Express,  Discover Card, etc.)
Refund and Exchange Policy
We will seek maximum refund from vendors, but since penalties generally increase as the travel dates near, up to 100% of the travelers payment may become non-refundable. That is why we sell travel insurance for those unforeseen events which disrupt plans. (AIG Travel Guard, and Travelex.)  If we are arranging travel components such as lowest cost airfare which results in zero commission, we charge modes service fees and those fees are not refundable.
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.