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BBB Accredited Business sinceAdditional Locations
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Roberts Hawaii offers a wide range of sightseeing tours and excursions, transportation, activities and convention services for groups, schools, corporate events, corporate incentive programs, meetings, and exhibitions. Our employee-owned and operated company began serving the tourism industry on Kauai in 1941.
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A BBB Accredited Business since
BBB has determined that Robert's Hawaii Tours Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Robert's Hawaii Tours Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40410406-01.
Type of Entity
Business ManagementMs. Chun En Choy, Marketing Manager Mr. Percy Higashi, President / COO
Travel Agencies & Bureaus Corporate Travel Shuttle Bus Transportation Services Tourists Attractions Event Planners - Corporate Airport Transportation Sightseeing Tours Tours - Operators & Promoters
Method(s) of PaymentFull payment for services must be received prior to service and payable in U.S. dollars unless noted otherwise. For web orders, only credit cards are accepted. Credit cards accepted are:
American Express Card
International charges/payments to Roberts Hawaii are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.
For Charters and group services, a separate payment policy applies. Contact Group Services for more information at firstname.lastname@example.org
Refund and Exchange PolicyCancellations must be made 24 hours prior to the day and time of service and will result in a 10% service charge. Cancellations made in a shorter period of time (less than 24 hours prior to the day and time of service) will result in a 100% charge being incurred (NO REFUND). Claims for refunds must be made within thirty (30) days from the date of service. No shows are subject to full charge. No refunds for cancellations or no shows that includes airfare like One Day Tours. The scheduled day of service for Roberts Hawaii Express Shuttle and Airport Shuttle Round Trips is defined as the first date of service of the round trip booking. Thereafter, a full charge will apply if the return is cancelled.
Alternate Business NamesAlii Kai Catamaran Hoku Hawaii Tours Magic of Polynesia Robert's Tours and Transportation Roberts Hawaii Express Shuttle Roberts Hawaii School Bus Roberts Hawaii Shore Excursions
Products & Services
This company offers dinner cruises & evening shows; interisland travel, tours and transportation.
Industry TipsTRAVEL TIPS USING THE SERVICES OF A TRAVEL AGENT
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview