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Description

Roberts Hawaii offers a wide range of sightseeing tours and excursions, transportation, activities and convention services for groups, schools, corporate events, corporate incentive programs, meetings, and exhibitions. Our employee-owned and operated company began serving the tourism industry on Kauai in 1941.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Robert's Hawaii Tours Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Robert's Hawaii Tours Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Robert's Hawaii Tours Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 05, 1979 Business started: 11/12/1978 in HI Business started locally: 01/01/1979 Business incorporated 12/22/1978 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W40410406-01.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is TAR-241.

DCCA Business Registration Division
335 Merchant St STE 201, Honolulu HI 96813
http://www.businessregistrations.com
Phone Number: (808) 586-2727
breg@dcca.hawaii.gov
The number is 38420 D1.

Type of Entity

Corporation

Business Management
Ms. Chun En Choy, Marketing Manager Mr. Percy Higashi, President / COO
Contact Information
Principal: Ms. Chun En Choy, Marketing Manager
Principal: Mr. Percy Higashi, President / COO
Business Category

Travel Agencies & Bureaus Corporate Travel Shuttle Bus Transportation Services Tourists Attractions Event Planners - Corporate Airport Transportation Sightseeing Tours Tours - Operators & Promoters

Method(s) of Payment
Full payment for services must be received prior to service and payable in U.S. dollars unless noted otherwise.  For web orders, only credit cards are accepted. Credit cards accepted are:


VISA

MasterCard

Discover Card

American Express Card
International charges/payments to Roberts Hawaii are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.
For Charters and group services, a separate payment policy applies.  Contact Group Services for more information at groups@robertshawaii.com
Refund and Exchange Policy
Cancellations must be made 24 hours prior to the day and time of service and will result in a 10% service charge. Cancellations made in a shorter period of time (less than 24 hours prior to the day and time of service) will result in a 100% charge being incurred (NO REFUND).  Claims for refunds must be made within thirty (30) days from the date of service. No shows are subject to full charge.  No refunds for cancellations or no shows that includes airfare like One Day Tours.  The scheduled day of service for Roberts Hawaii Express Shuttle and Airport Shuttle Round Trips is defined as the first date of service of the round trip booking. Thereafter, a full charge will apply if the return is cancelled.  
Alternate Business Names
Alii Kai Catamaran Hoku Hawaii Tours Magic of Polynesia Robert's Tours and Transportation Roberts Hawaii Express Shuttle Roberts Hawaii School Bus Roberts Hawaii Shore Excursions
Products & Services

This company offers dinner cruises & evening shows; interisland travel, tours and transportation.

Industry Tips
TRAVEL TIPS USING THE SERVICES OF A TRAVEL AGENT

Customer Review Rating plus BBB Rating Summary

Robert's Hawaii Tours Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.