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Hawaii

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This Business is not BBB Accredited

Kaiko'o Travel

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Phone: (808) 935-4456Fax: (808) 969-3144View Additional Phone Numbers1263 Kilauea Ave Ste 310, HiloHI 96720-4220http://www.PandaOnline.com ! There is an alert for this business !

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Description

This company offers travel agency services.

BBB Accreditation

Kaiko'o Travel is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kaiko'o Travel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Industry Comparison| Chart

Travel Agencies & Bureaus, Sightseeing Tours

Additional Information

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BBB file opened: 02/22/1985Business started: 08/14/1978
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors
Honolulu, HI96813
(808) 587-4272

State of Hawaii Department of Taxation
PO Box 1425
Honolulu, HI96806-1425
(808) 587-4242
http://pahoehoe.ehawaii.gov/tls/app

BBB records show a license number of TAR46 for this company, issued by DCCA Consumer Resource Center. The expiration date of this license is 12/31/2015.

Type: Travel Agency

Check License Status: https://pvl.ehawaii.gov/pvlsearch/info/TAR-46

Please note that governmental licensing information may not be current.

BBB records show a license number of W20314700-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is http://pahoehoe.ehawaii.gov/tls/app.

Type: General Excise Tax

Contact Information
Principal: Mr. Jack Tsui (President)Customer Contact: Ms. Renee Pulgados (Store Manager)Ms. Kaylie Carter (Asst. Store Manager)Ms. Anna Doell (Asst. to President)Ms. Heidi Ishida (Administrative Assistant)Ms. Lydia L.W. Tsui (Treasurer)
Business Category

Travel Agencies & Bureaus, Sightseeing Tours

Alternate Business Names
Pan Tours Hawaii, Inc.
Industry Tips
BBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise
LocationsX

2 Locations

  • 1263 Kilauea Ave Ste 310 

    Hilo, HI 96720-4220

  • 1017 Kapahulu Ave 

    Honolulu, HI 96816-1305

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Hawaii. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Kaiko'o Travel is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (808) 734-1961 - Complaints-home ofc

Additional Fax Numbers

  • (808) 737-5272
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Hawaii's BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 02/01/2013 for complaints filed on 11/01/2012 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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