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BBB Accredited Business since

Jet Vacation

Phone: (808) 329-5452 Fax: (808) 329-6195 View Additional Phone Numbers 75-6000 Alii Dr, Kailua Kona, HI 96740

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We are a full SERVICE travel agency. We will work with you to find you the best rates for your travel needs most times beating the internet prices. We strive to provide exceptional customer service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jet Vacation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jet Vacation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 07, 2011 Business started: 08/18/2008 in HI Business started locally: 08/18/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is TAR-6573.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W40899994-01.

Type of Entity

Sole Proprietorship

Business Management
Ms. Linda Nagai, Owner Mrs. Shawn Sato, Office Manager
Contact Information
Principal: Ms. Linda Nagai, Owner
Customer Contact: Mrs. Shawn Sato, Office Manager
Business Category

Travel Agencies & Bureaus Fishing Charters Tourist Information Tourists Attractions Vacation Rentals

Hours of Operation
M: 8:00 AM - 4:30 PM
T: 8:00 AM - 4:30 PM
W: 10:00 AM - 4:30 PM
Th: 8:00 AM - 4:30 PM
F: 8:00 AM - 4:30 PM
Refund and Exchange Policy
Refund and Exchanges will vary depending on your reservation. Most airline tickets are non refundable/non transferable and changes are subject to fees. Please check with the agent for the cancellation/exchange policy that will apply to your specific reservation. We will charge you whatever the wholesaler, tour company, airline, hotel, car rental, etc charges for the change or cancellation. We do not add any extra service fees.
Service Area
United States
Alternate Business Names
Nagai, Toshio/Linda K.
Products & Services

As a full service travel agency we can help you with airfares, hotels, car rentals and cruises.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.