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BBB Accredited Business since
Phone: (808) 456-5655 Fax: (808) 677-6930 View Additional Phone Numbers
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This company offers auto and light truck towing services.
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A BBB Accredited Business since
BBB has determined that All Island Automotive Towing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for All Island Automotive Towing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20551556-01.
Type of Entity
Business ManagementMr. Paul Perry Jr., President Ms. Kanoelani Hamilton Hamilton
Towing - Automotive
Alternate Business NamesP M Autoworks, Inc.
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BBB Complaint Process
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Additional Phone Numbers
- (808) 677-6900(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: My truck was towed from ****** ******* *** ** *** ***** ** ******** at 9pm. I arrived on the scene when the tow track driver was hooking up my vehicle. I asked him to drop down my vehicle but the driver said, "Too bad it's in the air". Also he said "This is how I make my living." He continued to process the towing and I ended up to having to go to their location to get my vehicle back. I had to pay total of $157.50 which I still have the receipt. Hawaii states laws requires the tow truck driver to drop the vehicle if the owner of the vehicle is on the scene. All Island Towing website states this hawaii towing laws. I have multiple witnesses over there. This is totally against the law. If there is anything else I can provide for this issue please feel free to contact me.
Desired Settlement: I would like to have all my money refunded. $157.50.
First I'd like to apologize for the delayed response. For some reason this complaint was sent to our Physical address and not our Mailing address on file. · .
Problems with Product/Service
Read Complaint Details
Complaint: I have called to find information on my boyfriend's car, who is currently serving in Afghanistan. I was cursed at and hung up on by the employee. On Sept 16th 2014 at 11:30 am I asked to speak to the owner. The employee replied no, threatened to hang up the "god damn phone" on me when I asked for the manager and then actually did hang up. I called back to find out the representative's name and she refused to give me any information, hanging up on me a second time. This is extremely inappropriate, especially since I have power of attorney over the vehicle.
Desired Settlement: I would like a representative who will answer my questions without cursing or hanging up on me.
I received Ms ******** complaint she had filed with the BBB. I do recall her numerous phone calls to our office. She had requested information about the vehicle that was impounded and was outraged at the fact
(The consumer indicated he/she DID NOT accept the response from the business.)
Problems with Product/Service
Read Complaint Details
Complaint: Office personnel refuses to produce a copy of an invoice and in the process of asking for said invoice personnel cusses at me and hangs up on me. My husband's vehicle was towed on September 29, 2011 by PM Autoworks Inc off of H1 to Ewa Auto Repair in Waipahu after a break down. The police officer on the scene arranged the tow. The tow truck driver took our credit card and we were charged $104.71. We never received a receipt or an invoice for the transaction. Upon discussing towing with my insurance agent in January of this year, it came to my attention that the towing had never gone through the claims process. He asked me for a copy of the invoice or a receipt for the towing so he could file the claim for me. I located my bank statement which showed the charge of $104.71 to PM Autoworks with a phone number listed. On 2/28/14, I phoned the office to ask for an invoice. The female that answered the phone told me that they don't keep invoices for more than year or two, and began questioning me as to why I hadn't called before now. I tried to explain that my insurance company was requesting it, but she insisted that they don't keep invoices. When I asked her whey they don't keep invoices for 7 years as required by law, she became belligerent and hung up on me. When I called right back, she began yelling at me and hung up again. At that point, I contacted my insurance agent to tell them that I didn't think it was going to be possible to get the requested invoice. They offered to give it a try for me. Shortly thereafter I receive a phone call back from my insurance agent saying that PM Autoworks had aggreed to retrieve the receipt but it would take 4 to 6 weeks and they needed all the info on the vehicle (make, model, license), date, location, and amount of charges which we provided. On 3/28/14, my insurance agent had not received the invoice yet so they made a follow-up phone call. The same female who claimed she was the manager when asked to speak to one on 2/28/14 claims she has no recollection of the conversation and that she is not the manager, someone else is but is not available, nor is the owner when asked to speak to him. My insurance agent calls me to give me an update as promised and it seems like we are back to square one. So I tried to call PM Autoworks on 3/28/14, and asked to speak with the owner by name. Again, I was given the run around and asked why i wished to speak with him. When I refused to tell the same female who I have spoken with every time I have called, she said that i sounded like I was trying to play some kind of game and hung up on me again. I gave her about 5 minutes to cool down and called back. She refused to tell me if and when the owner would be in or if he had another number to be reached at. I asked her to please take down my name and number and have him call me. I only got as far as my first name before she hung up on me again. I received a phone call from my insurance agent about 2 hours later telling me that the female from PM Autoworks had called their office claiming we were all harrassing her, so at least I now know that she did take down some information during at least one of the phone calls in order to know who to call back and complain to.
Desired Settlement: All I asked for was a copy of an invoice. With the way I and my insurance agent have been treated by the female employee I feel like I should be refunded the entire $104.71. There is no reason to hang up and cuss out a customer. Period.
Business Response: Initial Business Response /* (1000, 5, 2014/04/10) */ see attached documents Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have an Indiana phone number but I live in Ewa Beach. I would be happy to come pick up the invoice in question as soon as PM Autoworks has it ready. Here is all the info that PM Autoworks needs in order to find my invoice plus more that I have provided to them. Date: 9/29/2011 Location Picked up from: H1 near Kunia exit Location Towed to: Ewa Auto Repair, 94-303 Waipahu Street, Waipahu, HI 96797 Make: Ford Model: Excursion Year: 2004 Color: Gray License: ******** Vin: ***************** Total amount: $104.71 Name: ******* *********** contact #: ***-***-**** Thank you and I hope this will help resolve this issue. Final Business Response /* (1000, 22, 2014/06/16) */ To Whom It May Concern, In response to this complaiant All Island Automotive Towing (AIAT) had provided the Complainant with an Invoice dated to when their vuhicle was towed. Unfortunatley in situation such as these if a customer doesnt accept or request an Invoce from the driver at the time, NO invoice is created. Therefore when Mrs Baskerville requested one for Insurance reimburstment purposes AIAT had infact generated an invoice stating so. Our office had check our files for an original & there isnt one, best thing we could offer was what was created based on the information we were provided by the consumer. If the Complainant is requesting cc invoice, id advise for them to contact their Financial Instiution for that information. But with whats been provided, it is sufficent to aquire a Refund which they had stated was the purpose for this request. There is no further information that AIAT can or could provide to be deemed satisfactory by the Complainant. AIAT feels we have fulfilled the request, in no way are we trying to waste anyones time with what was provided, as that had also costed us in labor to do. We strive to give the BEST Service possible to every Customer we encounter. As we are one oh the States Lagrest Tow providers, we take Customer Service and satisfation very seriously and is one of our main goals! Final Consumer Response /* (4200, 18, 2014/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company knows that they towed my vehicle!! I refuse to let them insinuate that I didn't in fact pay them $104.71 to have them do so. The "invoice" they sent me in the mail is not a copy of the original invoice and I would appreciate it if they would quit wasting my time and just go retrieve the original.