Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

All Island Automotive Towing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • All Island Automotive Towing

      98-820 Moanalua Rd Unit 55-1 Suite 328 Aiea, HI 96701-5200

    • All Island Automotive Towing

      91-222 Olai St Kapolei, HI 96707-1720

    Business ProfileforAll Island Automotive Towing

    Towing Company
    Multi Location Business
    Revoked BBB accredited business

    Current Alerts For This Business

    Pattern of Complaint:
    On October 25, 2023, Better Business Bureau recognized a pattern of complaints from consumers regarding billing issues, customer service issues, and service issues. Consumers are alleging All Island Automotive Towing is charging an extremely high recovery fee when their service did not warrant the need for that extra charge. Consumers allege they are yelled at or hung up on when attempting to gain information from All Island Automotive Towing. Consumers allege the business has limited payment options to cash only. Some consumers allege All Island Automotive Towing refuses the retrieval of personal property from their vehicle. Some consumers allege their vehicle was damaged by the business during the towing process. BBB notified the company of the complaint pattern. To date, All Island Automotive Towing has not responded to BBB's request to address the pattern.
    Accreditation Revocation:
    On 12/19/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    All Island Automotive Towing offers auto and light truck towing services.

    Products & Services

    Towing

    Business Details

    This is a multi-location business.

    Find a Location

    All Island Automotive Towing has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • All Island Automotive Towing

        98-820 Moanalua Rd Unit 55-1 Suite 328 Aiea, HI 96701-5200

      • All Island Automotive Towing

        91-222 Olai St Kapolei, HI 96707-1720

      Location of This Business
      98-820 Moanalua Rd Unit 55-1 Suite 328, Aiea, HI 96701-5200
      BBB File Opened:
      7/31/2008
      Years in Business:
      25
      Business Started:
      3/29/1999
      Business Started Locally:
      3/29/1999
      Business Incorporated:
      3/29/1999
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Number of Employees:
      5
      Alternate Business Name
      • P M Autoworks, Inc.
      Business Management
      • Mr. Paul P Perry Jr., President
      • Ms. Kanoelani B Hamilton, Secretary
      Contact Information

      Principal

      • Mr. Paul P Perry Jr., President

      Customer Contact

      • Mr. Paul P Perry Jr., President
      Additional Contact Information

      Fax Numbers

      • (808) 677-6930
        Primary Fax

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/15/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      My car was stolen on 5/8. The police found the car a few days later and towed it using All Island Automotive Towing. The tow company is trying to charge me $1200 (plus daily storage fees), but this is against the law in ******:**************************************************** I cannot afford to pay this, nor do I wish to pay this since it is illegal and I just had my car stolen. I wish to waive all fees (including storage). The car has no battery or wheels. I will relinquish the title to the tow company, but I do not wish to pay anything else in exchange for giving them the car. If they do force me to remove the vehicle, I will only pay the legal maximum (excluding the storage fees). I also never received the invoice from the tow company. They refused to give it to me until I have paid. This also does not seem legal. No one pays before receiving the invoice.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Michelle S.

      1 star

      09/22/2023

      They are physically, emotionally and economically abusive with their power thats given to them by HPDs towing contract. I received attitude from the first contact conversation I had with the women of this office. The rudeness continued when I arrived to All Island towing companies impound/junkyards office to pay for and pick up my towed vehicle! They required CASH only. They do provide an ATM in their office, which requires a fee to take out cash. I pups like to know who is receiving these monies from the fee? If it belongs to *****************, this isnt fair by no means. This procedure is shady to me. Why does a business who has a state contract not providing any other payment methods? As my interaction with the women of this office proceeded the relationship went downhill fast. I made a comment about the woman who waited on me, for vaping on the job while serving customers must be a nice job. After that the woman became more hostile and another woman joined the conversation and it didnt add anything but more hostility towards myself. They then handed back my cash of $183.00 and say d I wasnt getting my car back because I was rude. As she was passing back my moneyand proceeded to shut her window. I was so confused I reopened the window and then all h*** broke loose. She proceeded to ahut the window on my arm. I refused to move my arm because they had my property and I had the cash. The second women came out of the office and be an attacking, slamming my arm repeatedly, I knocked over paperwork while she was abusing me and she threatened to beat my a** and grab my wallet and threw it on the ground. I have never been treated so unprofessionally as I did that day. This company needs a state inspection because of my experience and many more which I found on line leaving a many number of different complaints. My car was also damaged during their towing of my vehicle.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.