Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

Piiholo Ranch Zipline

Additional Locations

Phone: (808) 572-1717 View Additional Phone Numbers PO Box 1825, Makawao, HI 96768 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Piiholo Ranch Zipline offers side-by-side zipline tours, treetop zipline tours, hiking tours, and custom group/corporate events.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Piiholo Ranch Zipline
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 31, 2008 Business started: 10/17/2007 in HI Business started locally: 10/17/2007 Business incorporated 10/17/2007 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W62917283-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Baldwin, Executive Director Janet Baldwin, Sales & Marketing Crystal Carroll, Administrative Coord Julie Hew, Sales & Marketing Manager
Contact Information
Principal: Mr. Jeff Baldwin, Executive Director
Customer Contact: Julie Hew, Sales & Marketing Manager
Business Category

Tours - Operators & Promoters Childrens & Family Entertainment Sports & Recreation Tourists Attractions

Products & Services

Piiholo Ranch Zipline offers the following product(s): Custom groups/events, Hiking Tours, Treetop Zipline Tours, Zip/Hike Combo Tours, Zipline Tours

Method(s) of Payment
All major credit cards.
Refund and Exchange Policy
Reservations are required. For a 100% refund, cancellations and reservation changes must be made at least 48 hours prior to tour date.
Alternate Business Names
Baldwin Brothers LLC

Additional Locations


    1156 Makawao Ave

    Makawao, HI 96768


    PO Box 1825

    Makawao, HI 96768


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Piiholo Ranch Zipline
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)