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BBB Accredited Business since

Piiholo Ranch Zipline

Additional Locations

Phone: (808) 572-1717 View Additional Phone Numbers PO Box 1825, Makawao, HI 96768 View Additional Email Addresses http://www.piiholozipline.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Piiholo Ranch Zipline offers side-by-side zipline tours, treetop zipline tours, hiking tours, and custom group/corporate events.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Piiholo Ranch Zipline meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Piiholo Ranch Zipline include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Piiholo Ranch Zipline
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 31, 2008 Business started: 10/17/2007 in HI Business started locally: 10/17/2007 Business incorporated 10/17/2007 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W62917283-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Baldwin, Executive Director Janet Baldwin, Sales & Marketing Crystal Carroll, Administrative Coord Julie Hew, Sales & Marketing Manager
Contact Information
Principal: Mr. Jeff Baldwin, Executive Director
Customer Contact: Julie Hew, Sales & Marketing Manager
Business Category

Tours - Operators & Promoters Childrens & Family Entertainment Sports & Recreation Tourists Attractions

Products & Services

Piiholo Ranch Zipline offers the following product(s): Custom groups/events, Hiking Tours, Treetop Zipline Tours, Zip/Hike Combo Tours, Zipline Tours

Method(s) of Payment
All major credit cards.
Refund and Exchange Policy
Reservations are required. For a 100% refund, cancellations and reservation changes must be made at least 48 hours prior to tour date.
Alternate Business Names
Baldwin Brothers LLC

Additional Locations

  • 1156 Makawao Ave

    Makawao, HI 96768

  • PO Box 1825

    Makawao, HI 96768

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.