BBB Business Review

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This business is not BBB accredited.

Hawaii Forest & Trail, Ltd.

Additional Locations

Phone: (808) 331-8505 Fax: (808) 331-8704 73-5593 Olowalu St # 1, Kailua Kona, HI 96740

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers Nature Adventures and Zipline Canopy Adventure along with outdoor and souvenir retail on Hawaii, the Big Island.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hawaii Forest & Trail, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 07, 2004 Business started: 05/05/1993 in HI Business started locally: 05/05/1993 Business incorporated 05/05/1993 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission
465 S. King Street Room 103, Honolulu HI 96813
Phone Number: (808) 586-2020
The number is PUC 5705C.

Type of Entity


Business Management
Mr. Dan Berman, General Manager Mr. Robert J. Pacheco, President Ms. Cynthia B. Pacheco
Contact Information
Principal: Mr. Dan Berman, General Manager
Principal: Mr. Robert J. Pacheco, President
Business Category

Tours - Operators & Promoters Raft Trips & Tours Tourists Attractions Sightseeing Tours

Products & Services

Hawaii Forest & Trail, Ltd. offers the following product(s): Birdwatching Tours, Coffee Tours, Epic Island Adventure, Kohala Waterfall Adventure, Mauna Kea Summit & Stars, Twilight Volcano Adventure

Refund and Exchange Policy
Satisfaction Guaranteed.  If's it not right, we'll make it right.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.