BBB Business Review
BBB Accredited Business since 07/24/2010
Discovering Hidden Hawaii Tours, Inc.
Phone: (808) 737-3700Fax: (808) 946-4432955 Waimanu St, Honolulu, HI 96814-3319http://www.discoverhiddenhawaiitours.comView Additional Web AddressesFacebook
Description
Discover Hawaii Tours operates personalized, small-group tours on Oahu, Maui, and the Big Island of Hawaii.
BBB Accreditation
A BBB Accredited Business since 07/24/2010
BBB has determined that Discovering Hidden Hawaii Tours, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Discovering Hidden Hawaii Tours, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Problems with Product / Service | 1 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 2 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of TaxationPO Box 1425
Honolulu, HI96806-1425
(808) 587-4242
http://pahoehoe.ehawaii.gov/tls/app
Public Utilities Commission
465 S. King Street Room 103
Honolulu, HI96813
(808) 586-2020
http://www.hawaii.gov/budget/puc
BBB records show a license number of W20545448-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is http://pahoehoe.ehawaii.gov/tls/app.
Type: General Excise TaxBBB records show a license number of 1514-C for this company, issued by Public Utilities Commission. Their web address is http://www.hawaii.gov/budget/puc.
Type: unknownType of Entity
Corporation
Incorporated: July 1998, HI
Contact Information
Primary Contact: Mr. James T Owen (President)Mr. Leo A. M. Malagon III (CEO)Business Category
Tours - Operators & Promoters, Tourists Attractions, Sightseeing Tours
Products & Services
Our products include Pearl Harbor historical tours, sightseeing tours, inter-island tours, volcano adventures, and eco-adventures with a professional guide.
Hours of Operation
Mon: 05:30 AM to 09:00 PMTue: 05:00 AM to 09:00 PMWed: 05:00 AM to 09:00 PMThu: 05:30 AM to 09:00 PMFri: 05:30 AM to 09:00 PMSat: 05:30 AM to 08:00 PMSun: 05:30 AM to 08:00 PMRefund and Exchange Policy
CANCELLATION POLICY
If your plans change for any reason 48 hours or more prior to a tour that does not include airfare, you may cancel without penalty and receive a 100% refund. Reservations cancelled within 48 hours of the event are non-refundable. Due to airline ticket restrictions, tours and packages that include airfare are non-refundable.
Alternate Business Names
Discover Hawaii Tours, Discover Hidden Hawaii ToursLocationsX
1 Locations
-
955 Waimanu St
Honolulu, HI 96814-3319(808) 737-3700Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Hawaii. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Discovering Hidden Hawaii Tours, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Tours - Operators & Promoters
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.