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BBB Accredited Business since

Aloha Concierge

Phone: (808) 243-3333 Fax: (808) 442-1024 134 Pihaa St, Lahaina, HI 96761

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers activities sales and vacation ownership marketing services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aloha Concierge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aloha Concierge include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aloha Concierge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 09, 2011 Business started: 08/28/2009 Business started locally: 08/28/2009
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is AD944.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W76128949-01.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Bluh, Member Ms. Jaymie White, Operations Manager
Contact Information
Principal: Mr. Robert Bluh, Member
Customer Contact: Ms. Jaymie White, Operations Manager
Business Category

Tours - Operators & Promoters Vacation Rentals

Alternate Business Names
Aloha Concierge & Hospitality, LLC

Additional Locations

  • 134 Pihaa St

    Lahaina, HI 96761 (808) 243-3333


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/31/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: My husband and I spent two weeks in Kihei during Christmas 2015 and New Years 2016. Aloha Concierge had an office at the place we were staying in Kihei and we used their services to book a number of excursions. One such trip was to the Big Island and included a helicopter ride as well as an all day tour. The helicopter portion of this tour was cancelled and we were told a refund would be provided. Upon arriving home from our vacation I checked, re-checked, and double checked our **** statement for this refund. On January 24th I begin inquiring and was told it was up to Aloha Concierge to provide the refund. I emailed them twice, used the contact us form on their website and also left two messages via phone. It is now March 12th and I have heard nothing ... no refund and no explanation. This is not a company I would suggest others use.

Desired Settlement: I expect Aloha Concierge has been refunded for this portion of the trip by ********* ***** and I expect that refund to come to me, after all it was my payment in the first place. Unfortunately I don't know what the amount of the refund was although I expect it was $400 to $500.

Consumer Response:


Please know that Aloha Concierge contacted me today and refunded the amount owed to me.  Thank you for your help in this matter.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Aloha Concierge
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)