BBB Business Review

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BBB Accredited Business since

Firestone Tire and Service Center

Additional Locations

Phone: (808) 488-5551 Fax: (808) 488-5991 View Additional Phone Numbers 98-141 Kamehameha Hwy # A, Aiea, HI 96701


Click for BBB Rating on Firestone Tire and Service Center

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Description

According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire and Service Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire and Service Center. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire and Service Center.


Additional Information

BBB file opened: July 01, 1993 Business started: 01/01/1900 Business started locally: 01/01/1900
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is RD3189.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20131118-01.

Business Management
Mr. Delmar Agbayani, General Manager - Kaneohe Mr. Richard Baltazar, General Manager - Kailua Kona Mr. Kristian Chinen, General Manager - Ft. Shafter Consumer Affairs Mr. Sean Izutsu, General Manager - Schofield Ms. Jessica Mau, General Manager - Dillingham Mr. Troy Ribuca, Assistant District Manager Mr. Troy Ribuca, General Manager - Pearl Kai Ms. Chelsey Rodrigues, General Manager - Hilo Mr. Jason Saba, General Manager- Hickam Mr. Scott Sato, General Manager - MCBH Mr. Ronald Tanaka, General Manager - Schofield Ms. Jennifer Wilson, General Manager - Kailua
Contact Information
Principal: Mr. Toby Ohira , Area Manager
Business Category

Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Battery Supplies

Industry Tips
CAR-REPAIR FIRESTONE TIRE ADVISORY
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.