BBB Business Review

This Business is not BBB accredited

Vacation Properties International

Additional Locations

Phone: (800) 575-3706 View Additional Phone Numbers 1777 Ala Moana Blvd. Suite 211, Honolulu, HI 96813

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company is offering discounted vacation packages to Hawaii in exchange for attending a 90- minute Timeshare Presentation.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to determine how long this business has been operating. BBB made two or more requests for background information from the business. BBB has not received a response from business and/or has not been able to verify information received from business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Consumers reported that this company is advertising heavily in Denver and So. Colorado area for discount airfare/room/car packages in exchange for a 90-minute timeshare presentation while in Hawaii. The company requires 50% upfront by cash or check - no credit cards. Although Hawaii address is listed, customers are asked to make payments to an address in Oakland CA.

The BBB tried to contact a representative from the company; however the toll free number only provided voice mail messaging. The address listed in the ad belongs to a local hotel whose management confirmed that Vacations Property International is not a tenant in their hotel. The address listed in Oakland, CA is a mail drop box in a UPS store. No local physical address or phone number could be located.

The Advertisement claims that they are members of the Hawaii Timeshare Bureau and are rated "Top Best Timeshare Marketing Company in Hawaii by the Hawaii Trade Association and Nominated Best Timeshare Promotion in Hawaii by Hawaiian Travel Magazine. Our research show that these organizations and publications do not exist. We are asking the company to substantiate these advertising claims in writing.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vacation Properties International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 24, 2004
Business Management
Mr. Mark Spencer, Manager Ms. Sheryl Denise Davis Mr. Daniel Wallace Smith
Contact Information
Principal: Mr. Mark Spencer, Manager
Business Category

Timeshare Companies

Additional Information

BBB Educational Tips:
*Be wary of "great deals" and low priced offers. Few legitimate businesses can afford to give away products and services of real value or substantially undercut other companies' prices.
*Don't be pressured in to buying. A good offer today will be good tomorrow.
*Ask detailed questions. Find out exactly what the price covers and what it doesn't. Be sure to ask about additional charges, as well.
*If you decide to buy, get all the information about the trip in writing. Once you receive the written information, make sure it reflects what you were told over the phone and terms you agreed to and call the businesses or places listed to confirm their participation.
*Don't give your credit card number or bank information over the phone unless you know that company with whom you are working with.
*Don't send money by messenger or overnight mail. Some "scam artists" may ask you to send them money immediately. If you pay with cash or check, as opposed to using a credit card, you lose your right to dispute any potential fraudulent charges under the Fair Credit Billing Act.
*When in doubt, say "no". If you have any doubts about the trustworthiness of a company, trust your instincts. It's less risky to turn down the offer and say, no".
*Before doing with business with an unfamiliar or new company, check with the Better Business Bureau at 808-536-6956 or online at


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations