This business is not BBB accredited.

Shell Vacations LLC

Additional Locations

Phone: (877) 743-5510 Fax: (808) 322-3478 View Additional Phone Numbers 78-6831 Alii Dr Ste #420, Kailua Kona, HI 96740

Click for BBB Rating on Shell Vacations LLC

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This company offers Vacation Ownership/timeshares

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Shell Vacations LLC. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Shell Vacations LLC.

Additional Information

BBB file opened: November 30, 1988 Business started: 11/01/1987 Business started locally: 11/01/1987 Business incorporated 03/01/2002 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20237582-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-3295
The number is RB17739.

Type of Entity


Business Management
Ms. Gretchen I. Watson-Kabi, Legal Administrator/PB Ms. Pam Craine, Executive Director Member Services Ms. Lisa Oroc, Office Manager
Contact Information
Customer Contact: Ms. Pam Craine, Executive Director Member Services
Principal: Ms. Gretchen I. Watson-Kabi, Legal Administrator/PB
Business Category

Timeshare Companies

Alternate Business Names
SVC-Hawaii L.P.

Additional Locations


    75-5759 Kuakini Hwy, Ste 101/207

    Kailua Kona, HI 96740


    78-6831 Alii Dr Ste #420

    Kailua Kona, HI 96740 (808) 324-6509 (808) 327-1280 (808) 329-5902 (877) 743-5510


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.