BBB Business Review

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This Business is not BBB accredited

Oceanic Time Warner Cable LLC

Additional Locations

Phone: (808) 625-2100 Fax: (808) 625-5888 View Additional Phone Numbers 200 Akamainui St, Mililani, HI 96789 http://www.oceanic.com/ View Additional Web Addresses


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Description

This company offers cable television services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Oceanic Time Warner Cable LLC include:

  • 80 complaint(s) filed against business
  • Failure to respond to 8 complaint(s) filed against business
  • 10 complaint(s) filed against business that were not resolved

Factors that raised the rating for Oceanic Time Warner Cable LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

80 complaints closed with BBB in last 3 years | 40 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 22
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 49
Total Closed Complaints 80

Customer Reviews Summary Read customer reviews

1 Customer Review on Oceanic Time Warner Cable LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 03, 1969 Business started: 01/01/1969 Business started locally: 01/01/1969 Business incorporated: 06/26/1992 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W20023166-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is C 32715.

Type of Entity

Partnership

Business Management
Mr. Bob Barlow, President Mr. Rick Coletto, General Manager Ms. Sandy Davis, Director of Customer Care Ms. Summer Fujioka, Manager Customer Care Mr. Norman Santos, Vice President Ms. Roxie Silva, Executive Assistant
Contact Information
Principal: Mr. Bob Barlow, President
Customer Contact: Ms. Summer Fujioka, Manager Customer Care
Business Category

Television Stations & Broadcast Companies Advertising - Television Internet Services Television - Cable, CATV & Satellite

Alternate Business Names
Cablevision Advertising Sales Hawaiian Cablevision Oceanic Cable Time Warner Cable Enterprises LLC Time Warner Cable Inc

Customer Review Rating plus BBB Rating Summary

Oceanic Time Warner Cable LLC has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.