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BBB Accredited Business since

Ohana Pool & Spa

Additional Locations

Phone: (808) 873-6322 Fax: (808) 873-6383 View Additional Phone Numbers 178 Kupuohi St unit B110, Lahaina, HI 96761 View Additional Email Addresses

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This company offers pool & spa supplies including chemicals and parts. Repair and maintenance of pools and spas is also offered as well as monthly/weekly cleaning.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ohana Pool & Spa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Ohana Pool & Spa include:

  • Length of time business has been operating

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ohana Pool & Spa
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 13, 2005 Business started: 01/12/2015 in HI Business started locally: 01/01/1994 Business incorporated 09/23/2014 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W29983467-01.

Type of Entity


Business Management
Ms. Lynn Bowersox, Office Manager Mr. Josh Jepsen, President
Contact Information
Customer Contact: Ms. Lynn Bowersox, Office Manager
Business Category

Swimming Pool Service & Repair Spas & Hot Tubs - Service & Repair Swimming Pools & Hot Tubs Swimming Pool Equipment & Supplies

Products & Services

Ohana Pool & Spa sells the following brand(s): Pentair, Beachcomber

Method(s) of Payment
Cash, check, credit card
Alternate Business Names
Jepsen Enterprises Hawaii, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.