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BBB Accredited Business since

SCV Pools, Spas & Masonry

Phone: (808) 326-2005 Fax: (808) 329-0924 74-5605 Alapa St Ste 103, Kailua Kona, HI 96740 http://www.scvpools.com

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SCV Pools offers custom construction and design of swimming pools, spas, ponds, and water features.  We are also experts in the masonry field of Stone, Stamped Concrete and other types of Decking and Lanai placements.  We are licensed fencing contractors offering aluminiun, vinyl and chain link fencing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that SCV Pools, Spas & Masonry meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SCV Pools, Spas & Masonry include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on SCV Pools, Spas & Masonry
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 31, 2008 Business started: 12/28/2006 in CA Business started locally: 12/28/2006 Business incorporated 12/28/2006 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W56319913-01.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is C-27992.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is C-27993.

Type of Entity


Business Management
Ms. Robin Hosmer, Secretary Mr. Steve Erenberg, President
Contact Information
Principal: Ms. Robin Hosmer, Secretary
Business Category

Swimming Pool Contractors, Dealers, Design Tile - Ceramic - Contractors & Dealers Brick - Concrete, Pumice Fence Contractors Chain Link Fence Sales, Service & Contractors Floor Laying, Refinishing & Resurfacing Mason Contractors Patio & Deck Builders

Products & Services

SCV Pools, Spas & Masonry sells the following brand(s): Fujiwa Tile, Jandy Products, National Pool Tile, Noble Tile, Pentair Products, Polaris Products

SCV Pools, Spas & Masonry offers the following product(s): All Tile Pools, Hydrazzo Pool Finishes, Quartzscape Pool Finishes, Swimming Pool Equipment, Tile

Alternate Business Names
S.C.V. Pools, Spas & Masonry, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.