BBB Business Review
BBB Accredited Business since 12/15/2009
Bonterra Services
(808) 548-7657526 Ahina Street, Honolulu, HI 96816http://bonterrasolar.com/index.phpFacebookTwitter
Description
This company offers the sales, installation, and servicing of residential and commercial solar energy, hot water, solar electric (PV) systems.
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BBB Accreditation
A BBB Accredited Business since 12/15/2009
BBB has determined that Bonterra Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Bonterra Services' rating include:
- Length of time business has been operating.
Factors that raised Bonterra Services' rating include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Problems with Product / Service | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 0 |
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State of Hawaii Department of TaxationPO Box 1425
Honolulu, HI96806-1425
(808) 587-4242
http://pahoehoe.ehawaii.gov/tls/app
DCCA Professional & Vocational Licensing
335 Merchant Street #301
Honolulu, HI96813
(808) 586-3000
http://www.hawaii.gov/dcca/pvl
Department of Commerce & Consumer Affairs (DCCA)
PO Box 3469
Honolulu, HI96801-3469
(808) 587-3295
http://pvl.ehawaii.gov/pvlsearch/app
BBB records show a license number of W11477205-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is http://pahoehoe.ehawaii.gov/tls/app.
Type: General Excise TaxBBB records show a license number of C30193 for this company, issued by DCCA Professional & Vocational Licensing. Their web address is http://www.hawaii.gov/dcca/pvl. The expiration date of this license is 09/30/2012.
Type: ContractorCheck License Status: http://pvl.ehawaii.gov/pvlsearch/app? a=d& f=n&off=&off=&lictp=CT&licno=30193
Please note that governmental licensing information may not be current.
BBB records show a license number of C28234 for this company, issued by Department of Commerce & Consumer Affairs (DCCA). Their web address is http://pvl.ehawaii.gov/pvlsearch/app. The expiration date of this license is 09/30/2012.
Type: ContractorCheck License Status: http://pvl.ehawaii.gov/pvlsearch/app? a=d& f=n&off=&off=&lictp=CT&licno=28234
Please note that governmental licensing information may not be current.
Type of Entity
Partnership
Contact Information
Primary Contact: Mr. Andrew Yani (Principal)Mr. Laurence Ponce (General Partner)Business Category
Solar Energy System Design & Installation
LocationsX
1 Locations
-
526 Ahina Street
Honolulu, HI 96816(808) 548-7657Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Hawaii. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Bonterra Services is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Solar Energy System Design & Installation
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.