This business is not BBB accredited.

True Green Solar

Phone: (808) 306-7823 View Additional Phone Numbers PO Box 860117, Wahiawa, HI 96786 http://www.truegreensolar.com


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Description

This company offers solar hot water repair and plumbing services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for True Green Solar include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on True Green Solar
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 09, 2010 Business started: 08/10/2010 Business started locally: 08/10/2010 Business incorporated 04/14/2010 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
https://pvl.ehawaii.gov/pvlsearch/
Phone Number: (808) 586-3000
pvl@dcca.hawaii.gov
The number is C30933.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W43269509-01.

DCCA Regulated Industries Complaints Office (RICO)
235 S Beretania St Fl 9, Honolulu HI 96813
Phone Number: (808) 587-4272
rico@dcca.hawaii.gov
The number is C30932.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: 808-587-4272
The number is PJ9574.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jonathan Heraux, Member Mr. Carlos Alvarado, Member / RME
Contact Information
Principal: Mr. Jonathan Heraux, Member
Business Category

Solar Energy Products Service & Repair Solar Energy System Design & Installation

Alternate Business Names
True Green Sola LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 860117

    Wahiawa, HI 96786

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The solar water heater installation did not include overflow pipe. In addition, the permit for the job was never closed I contracted with True Green Solar (***************) on August 30, 2013 to install a solar hot water heater and panels. Following multiple problems with operation, during a time when ******** was off-island, he sent a 3rd party technician to review the work. The technician made some changes to the hot water heater settings and noted that an overflow pipe should have been installed and this was required per code/permit. It was communicated to ******** that we would like this installed with a copper pipe. After emailing with ********, he stopped responding. In addition, at this time, the permit is still outstanding and has not been closed which theoretically would have identified this problem as well. The contract has been paid in full although I never received a complete, permitted system, which is implied with the contract.

Desired Settlement: Installation of the copper overflow pipe and closure of the permit.

Business Response: Initial Business Response /* (1000, 5, 2014/03/31) */ As with many solar hot water systems,fine tuning may be required to get the system customized for each individual home owner (no two homes are the same). During a family emergency, i hired the best solar contractor i could find to insure that Mr. ******* would have ample hot water. Especially since he required more hot water for family visiting from the mainland. When i returned from the mainland i contacted Mr. ******* and extended his overflow pipe with CPVC, a much better and more environmentally friendly material. Although the system has passed all initial HECO inspections, there has been a delay in the building department process. We have contacted the DPP again and have made arrangements to get them to close the job this week. I regret any inconvenience this has caused my customer. Sincerely *************** Final Business Response /* (4000, 18, 2014/05/06) */ We have been to the building department several times in order to close the above permit. The inspector for this area (kailua) had been on leave. I have beentold that Mr *******'s permit had been closed or would be closed this week. There are times when the contractor must wait for the DPP to complete the inspection. Final Consumer Response /* (2000, 20, 2014/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Permit was closed.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on True Green Solar
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)