Business ProfileforAlternate Energy, Inc.

They came out back in August because they called to say there was a recall on an inverter and they could replace it. I had to pay a $150 service fee for it though. The previous week, we had a flood in the bathroom so there were industrial size fans running for a week 24/7. When viewing our electric bill, it spiked over $300 and thought that was the issue. The next bill came and it was just as high. When we checked the enphase monitoring system we realized our system wasnt producing any power. I immediately called the office and they kept arguing the system was on after we continuously argued it wasnt. The light on the box wasnt on but their system registering back to them said it was. Finally, they agreed to having someone come out but to only charge me another $150 service call! The system is finally up and working but were seeking reimbursement of some kind as I forwarded all of our HECO bills. Our system was working perfectly fine until their technicians came and touched something without confirming it was properly working. I was told 12/5 by ***** her supervisor was looking into the matter and have not received a single reply to my multiple attempts to reach her or her supervisor ****. It appears theyre screening my calls and no one is attempting to get back to us.