Business ProfileforAlert Alarm of Hawaii

On or about March 3, 2023 I was informed by phone call that my alert alarm system was not communicating. I had earlier that day re-booted by solar Enphase equipment, I just believed it would correct itself soon enough. I told the caller from alert alarm that was probably the problem. He told there has been no communication for almost one year. For the past year or so when I set my away alarm I get a "battery fail". I contacted Alert Alarm and a technician came out, told me the system was old and he would have to return at a latter date to see if he could find the correct batters. I was assured it was still working. Why was I not informed that there was no communication, I had a false sense of security for many months. On march 10, 2023 another technician arrives and basically told me that I was unprotected, but it still works but only the inside the house alarm. I was offered a new system to install at a price of $900.00. And a $10.00 increase in monthly cost. I asked for my money returned for the months that I was not informed that the system was not communicating. I was then handed off to *** who has since stopped returning my calls. The sales man who wanted for me to buy the $900.00 system is named ******* *******. Told him I needed my money refunded before I buy a new system, he offered me a return of 6 months and his boss approved two free months if I bought the upgraded system. I feel like Im being held hostage. I plan to file a suit in small claims court in the next 2 weeks. No one returns my calls anymore at Alert Alarm. It should not take 1 year or 6 months to inform me of a failed system, as I paid every month as required but was not getting what I paid for. I called and tried to cancel my subscription but know one is available at this time, that was 2 hrs. ago.