BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

H.W. Roofing

Additional Locations

Phone: (808) 864-5829 Fax: (808) 293-9908 View Additional Phone Numbers 53-036 Halai St, Hauula, HI 96717 View Additional Email Addresses ! There is an alert on H.W. Roofing !

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers roofing contracting services.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for H.W. Roofing include:

  • 7 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to have a required competency license
  • Advertising issues found by BBB

Factors that raised the rating for H.W. Roofing include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 1
Total Closed Complaints 7

Additional Complaint Information

On 8/20/15, Hawaii’s BBB identified a pattern in complaints.  Consumers indicate receiving notices of possible liens placed on their homes by a supplier of H.W. Roofing for unpaid roofing materials.  The consumers indicate they have rendered payment directly to H.W. Roofing for labor and materials, as per their contracts with H.W. Roofing.
The referenced complaints remain unanswered.

As of 9/19/15, H.W. Roofing has not responded to BBB’s letters dated 8/20/2015, 8/31/2015 and 9/11/2015, asking for their plan on addressing the root cause of the identified pattern, either.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on H.W. Roofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 24, 2009 Business started: 08/26/2004 Business started locally: 08/26/2004 Business incorporated 08/26/2004 in HI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is C-31088. On 10/5/2015 BBB confirmed that H.W. Roofing had not obtained a necessary license from DCCA Professional & Vocational Licensing.

DCCA Professional & Vocational Licensing
335 Merchant St STE 301, Honolulu HI 96813
Phone Number: (808) 586-3000
The number is BC-13813. On 10/5/2015 BBB confirmed that H.W. Roofing had not obtained a necessary license from DCCA Professional & Vocational Licensing.

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W01337136-02.

Type of Entity

Sole Proprietorship

Business Management
Mr. Herbert Wooten, Owner Mr. Calab "Bruce" Cross, Marketing Agent Mr. Herbert Wooten Jr., RME
Contact Information
Principal: Mr. Herbert Wooten, Owner
Business Category

Roofing Contractors


On 10/5/2015, Hawaii’s BBB verified the forfeiture status of the contractor's licenses for H.W. Roofing and its principal on the State of Hawaii’s Department of Commerce and Consumer Affairs website.  

For license C-31088, the status is indicated as, "Forfeited due to loss of principal or failure to maintain any other license requirements."

For license BC-13813, it is noted, "Remain forfeited due to failure to provide proof of continuous coverage of insurance or bond." 

Please be advised that this type of business is regulated by the State of Hawaii and requires a license. The BBB highly recommends you do business with appropriately licensed companies.

You may call the State of Hawaii’s Department of Commerce and Consumer Affairs Consumer Resource Center at 808-587-3295 or visit their website at for the most current and accurate information regarding this company’s license.

Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.