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BBB Accredited Business since

A to Z Roofing Company

Phone: (808) 678-6600 94-150 Leoleo St Ste 17A, Waipahu, HI 96797


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that A to Z Roofing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A to Z Roofing Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A to Z Roofing Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 19, 2000 Business started: 10/10/1999 Business started locally: 10/10/1999
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
http://pahoehoe.ehawaii.gov/tls/app
Phone Number: (808) 587-4242
The number is W05717604-01.

DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is C22169.

Type of Entity

Sole Proprietorship

Business Management
Mr. Cecilio Antonio Jr., Owner
Contact Information
Principal: Mr. Cecilio Antonio Jr., Owner
Business Category

Roofing Contractors Commercial Roofing Contractor - Metal Roofing Coatings - Protective Contractor - Flat Roof

Industry Tips
ROOFING CONTRACTORS

Additional Locations

  • 94-150 Leoleo St Ste 17A

    Waipahu, HI 96797 (808) 678-6600

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/14/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: A to Z Roofing was contracted by Alternate Energy Inc.(AEI) to replace the front half of the roof damaged by AEI while installing PV panel mounts. A to Z Roofing started installing the new roofing on 3/1/13 and completed on 3/3/13 with some workmanship issues on the roof hip and ridge caps. It did not match sizewise the existing caps to narrow, there is gaps between the two caps (new and existing). A to Z Roofing came back two times after the initial install with the wrong size hip and ridge caps. Finally in Aug. 2013 a 2 man crew showed up to replace Only the side roof hip cause of the workmanship, Not the top roof cap that has gasps between the new and existing. I called AEI to complaint but they said to call them myself since they paid A to Z Roofing. No follow though on AEI's part. So I called A to Z Roofing, the personnel named ***** said they are through, they came out 3 times it's finished, I asked for the Warrant for there portion of the roof replacement since I have the Warranty for the Original Warranty from the existing first roofing company. Anyway ***** from A to Z Roofing says they were hired only to do repairs so there is NO Warranty for there install and HUNG UP. So at this point I called AEI to let them know what's happening and I'm proposing to hire another roofer to fix the roof and back charge AEI. So right now I don't have a Warranty and roof caps that fit with the existing roof.

Desired Settlement: Replacement of the installed roof cap to match the existing ones and there Warranty for there install and workmanship of the roof.

Business Response: Initial Business Response /* (1000, 5, 2013/10/02) */ We contracted with Alternate Energy to repair 900 sq. ft. of standing seam metal roofing.(copy of submitted herewith) whereas we were to match existing metal profile and color as close as possible, due to the aging of the existing roofing. We subsequently replaced the hip and ridge caps twice, where as the last installation is may be 1/4" wider than the original caps, whch is well within the industry variance standards for metal roof installations. Further, as to warranties, we do not warranty any repairs, patches or tie-in work as any or all leakage often originates in the existing roofing. however, we will repair any and all leakage at the newly installed panels for a period of two years from completion date march 1, 2013.