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This Business is not BBB Accredited

Outback Steakhouse

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1765 Ala Moana Blvd., HonoluluHI 96815

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This business offers steak restaurants and dining services.

BBB Accreditation

Outback Steakhouse is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Outback Steakhouse's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Outback Steakhouse
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
08/19/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Failure to honor promised refunds, exchanges, or credit

Complaint: The full amount of my meal was not refunded to me. I was promised by the Manager of the store.
My ENTIRE dining experience was ruined because of bad food. I made a complaint with Outback Steakhouse online and received a reply. I then spoke with *********** and after our conversation I was expecting a FULL refund of my money. This did not happen and I was refunded 34.31. This is not sufficient and I would like a FULL refund asap.

Business' Initial Response
Mr. *********,

My name is ****************************, I am the regional manager for the Outback in Kapolei. I would like to express my apologies and provide you with details of the resolution.

I received your original email on 6/30/13. I sent a reply email on 6/30 and instructed the Partner to contact you and credit you for the Portorhouse in which you stated you were unhappy with. After the Partner contacted you on 7/3 a credit was made for the Portorhouse on your Visa for $34.54 ( Reference # ************* ). I also sent an apology letter to the address you provided with 4 $20.00 comp certificates for you to use on your next visit. ( fed ex # **************/ tucker # ********** thru **********) on 7/5/13.
I received a voicemail from you stating that you wanted to be credited for the entire meal. That credit was issued on your Visa on 7/16 for
$ 79.09 ( Reference # *************).

Please let me know if there are any further questions or concerns regarding this matter.

Thank you,

Joint Venture Partner
Outback Steakhouse
Utah/ Hawaii
(***) ******** - Direct

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart


Additional Information

BBB file opened: 07/06/2001Business started: 04/19/2000Business started locally: 07/01/2000

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Hawaii Department of Taxation
PO Box 1425
Honolulu, HI96806-1425
(808) 587-4242

BBB records show a license number of W20128592-01 for this company, issued by State of Hawaii Department of Taxation. Their web address is

Type: General Excise Tax

Type of Entity


Incorporated: April 2000, HI

Contact Information
Principal: Ms. Katherine Horner (Jt Venture Partner)Mrs. Jennifer Hunt (JVP Assistant)
Business Category


Alternate Business Names
Outback Steakhouse of Florida, Outback/Hawaii-1, Limited Partnership

Map & Directions

Map & Directions

Address for Outback Steakhouse

1765 Ala Moana Blvd.

Honolulu, HI 96815

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Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Hawaii. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Outback Steakhouse is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Hawaii's BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 02/01/2013 for complaints filed on 11/01/2012 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.


Industry Tips for Restaurants


What is BBB Advertising Review?

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