BBB Accredited Business since
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This company specializes in the sale of time share interests.
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A BBB Accredited Business since
BBB has determined that Kainoa Properties LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Kainoa Properties LLC include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W72986537-01.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Marcus Baricuatro, Principal Broker
Real Estate Vacation Time Share
10 Hoohui Rd Ste 108
Lahaina, HI 96761 (800) 648-1007 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Kainoa Properties use dishonest sales tactics to 'force' timeshare owners to convert to the RCI points system at a highly inflated rate. Kainoa Properties, along with Sands of Kahana, are using dishonest and high pressure sales tactics to force current timeshare owners to convert to RCI points at a highly inflated cost; between $4,000 and $8,000. (RCI allows Timeshare companies to join their points system at a cost between $0 and $400. Charging 10 times the 'normal' RCI rate is criminal.) Kainoa Properties and Sands of Kahana opted to join RCI without giving current timeshare owners an option and, through high pressure sales, force owners to buy into the points system at a highly inflated rate. (If an owner opts to 'walk out' of the sale and do their own research or sign up with RCI on their own, they are threatened that the current offer is off the table and that the current offer is the best, the price will only go up. Owners are also threatened with the fact that, if they don't pay to convert, they will no longer be able to use their deeded time at Sands of Kahana.)
Desired Settlement: We ask that Kainoa Properties refund every owner who was forced to buy into the RCI points system for all amounts charged over $500. We also ask that all owners who opted not to convert and try to reserve their week through Interval International (or directly through Sands of Kahana) be given first priority as deeded owner, rather than be lied to and told there is no space available.
Business Response: Initial Business Response /* (1000, 5, 2014/04/04) */ Contact Name and Title: ****** ********** PB Contact Phone: 800******* ext 33 Contact Email: *******@kainoaproperties.com Kainoa Properties LLC (Kainoa) is a State licensed real estate brokerage that specializes in timeshare sales. Kainoa has been engaged to exclusively represent several Hawaii Timeshare Clubs (Clubs) to liquidate the inventory they have acquired by way of default and foreclosure. Kainoa has also been engaged by Somerpointe Resorts (Somerpointe), the Vacation Clubs and RCI to be the exclusive marketer of the RCI Points Platinum Program (Points). We can produce our Agency Agreement with the Clubs, as well as written confirmation from RCI that enrollment in Points at the Vacation Clubs we represent can ONLY be purchased through Kainoa. Kainoa does not use dishonest sales tactics to force timeshare owners to convert to Points at a highly inflated rate. RCI does not accept Points enrollments directly from individual timeshare owners for between $0 and $400. These claims by the complainant are not factual; they are half-truths circulated over the internet by other disgruntled or confused timeshare owners. RCI's policy is that enrollments in Points can ONLY be made through an affiliated Vacation Club, or its Agent. Kainoa is an agent of the Vacation Club. Kainoa is completely independent of the Vacation Club, Property Management, the Resort and its board of directors. Kainoa had no involvement in the Vacation Club Board's decision to affiliate their resort with Points. The Board decided to affiliate to provide its members another way for them to use a timeshare they already owned. Points members enjoy additional benefits and flexibility not available to non-members. Deeded timeshare owners can continue to use their timeshare as they have in the past if they decide not to convert and enroll in Points. Kainoa explains that, with another entity utilizing the same pool of inventory at their resort, making reservations as far in advance as possible is preferable. We also explain that the pool of inventory committed to Points is only available to Points members; just as with any other exchange company. Owners that pay to enroll in Points have access to the inventory in the Club as they had in the past AND the inventory that is committed to Points. The RCI Points Platinum Program is marketed similarly throughout the country. There is a cost to enroll and participate in the program. There are also enormous sales and marketing costs associated with this type of sale. Unfortunately many owners want the benefits of Points without paying for it. The group of resorts Kainoa represents has enrolled more than 10,000 owners into Points; Kainoa has personally enrolled more than 2,500 of those as an agent of the Hawaii Vacation Clubs we represent. According to the RCI website, RCI Points is the largest most flexible Points system in the world with more than 3 million members, more than 4,000 participating resorts in 100 different countries.
Problems with Product/Service
Read Complaint Details
Complaint: We notified Kainoa Properties of our cancellation of a timeshare purchase within the 7 days window. We did not receive our refund within 15 days. We agreed to purchase a timeshare on 3/19/2013 and put down a deposit of $****. It was posted on our credit card on the same day (3/19/13). We submitted our 'Notice of Mutual Right of Cancellation of Timeshare Purchase' personally to the office on Hoohui Rd, Lahaina on 3/25/13. At that time we received an initialed and dated copy from the receptionist who took the form (CS). As of 4/18/13 we have not received a refund (which is greater than 15 business days). We have left two messages at the office and one message with the real estate agent who sold us the property. No one has returned our calls. Our account number is XXXXXXXXX
Desired Settlement: We expect a refund of $3799 ASAP and no further charges to be made to our credit card.
Business Response: Business' Initial Response /* (1000, 5, 2013/05/01) */ The notice of cancellation was received 3/25/13,******* immediately requested a refund from the Escrow company. The refund was completed 4/18/13. We apologize for the delay. ****** ****** Principal Broker Consumer's Final Response /* (3000, 7, 2013/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I actually called the Escrow company on 4/18/13 and to date and they had not received any request from******* to refund our money, so the response does not appear to be accurate as to when the Escrow company was contacted. That said, within a few days of both contacting the escrow company and filing this complaint we did receive our refund in full. We do not require any further action of the BBB.