This Business is not BBB accredited
Chase 'N Rainbows Real Estate, Inc.Additional Locations
Phone: (808) 667-7088 Fax: (808) 661-8423 118 Kupuohi St STE C6, Lahaina, HI 96761
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This company offers real estate and vacation rental services.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chase 'N Rainbows Real Estate, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State of Hawaii Department of Taxation
PO Box 1425, Honolulu HI 96806
Phone Number: (808) 587-4242
The number is W20328776-01.
DCCA Consumer Resource Center
235 S. Beretania Street, 8th & 9th Floors, Honolulu HI 96813
Phone Number: (808) 587-4272
The number is RB16067.
Type of Entity
Business ManagementMr. Jeffrey L. Miller, President Ms. Mindy Miller, Treasurer
Real Estate Vacation Rentals
THIS LOCATION IS NOT BBB ACCREDITED
118 Kupuohi St STE C6
Lahaina, HI 96761 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 11473
Lahaina, HI 96761
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: booked honeymoon with them months ago, date is for Sept22,2014, called to cancel because of accident, will not refund or postpone I had accident last week broke rt foot (5th metatarsal bone in 3 place) had surgery today Sept 5, Dr said I cannot fly, airline was sympathetic and granted me a refund, called Chase N Rainbows they said tough luck no refund or postponement because I didn't call 30 days before hand but my accident was last week, so they are going to keep my $5800(which would be grand larceny in my state)it is bad enough I am going to crutch or scooter my way down the isle (in pain)let alone lose that much money, I have also contacted several TV stations including **** ******* ******* about my situation. Can you please Help, thank you
Desired Settlement: I am willing to postpone honeymoon to a later date or next year, therefore no money loss for both parties, or full refund if not willing to negotiate
Contact Name and Title: ***** * ******, Owner
Problems with Product/Service
Read Complaint Details
Complaint: Deplorable customer service extended to us by Chase N' Rainbow staff member upon check-in. Seeking full refund for our stress and inconvenience. "People may not remember exactly what you did, or what you said, but they will always remember how you made them feel" Reservations for the week of 11/3 thru 11/9 were secured & paid in full to Chase N' Rainbows on 10/05/12 for Unit M-302 located at Ka'anapoli Royal Condominiums (Reservation #XXXXXX). Chase N' Rainbows staff member exhibited a disingenuous attitude & basic lack of hospitality towards us as guests upon check-in. Poor customer service is a challenge to describe because the person(s) in question may carry out all the correct words & actually accomplish a task at hand; however, in what manner these things are accomplished is the key. Chase N' Rainbow staff did not make us feel comfortable, welcome or valued. As a result of this, we sought alternate lodging and did not stay at the condo. We arrived at the condo at 4:10pm on 11/03 to find the condo lockbox containing doorkeys to be malfunctioning. After multiple unsuccessful attempts to open the lockbox I called Chase N' Rainbows After Hours Emergency # & spoke with *****. It became obvious very quickly from the tone of her voice that that we were an inconvenient intrusion upon her time - this overall attitude was a constant throughout the entire interaction with ***** that day. After 3 phone calls ***** finally arrived at the condo to assist but she did not introduce herself or offer any sort of greeting - she simply walked up & started fiddling with the lockbox. I greeted her, introduced myself & then asked her who she was. She ignored me & kept fiddling. Only after I repeated myself again did she finally turn around & offer her name. ***** was not able to open the lockbox so we were then left standing on the doorstep for 20-25 minutes while she drove home to retrieve a spare key. Upon her return she unlocked the door & stood just inside asking if there were 2 keys on the dining room table to which we responded that there was only 1 key. This response did not seem to concern her although she must have asked for a reason. I indicated to her then that I was feeling very uncomfortable & less than impressed with her attitude. Her response was "Well, don't let one thing ruin your vacation. Aloha" (again with the rude tone) & left. My sister & I had a very brief conversation agreeing that we were not comfortable staying at the condo due to ***** poor attitude. I communicated this to ***** in the parking lot & immediately left a voicemail with Chase N' Rainbows indicating what had transpired & that we would be expecting a return phone call & a full refund. I absolutely would have reconsidered departing the property had ***** indicated a genuine interest in providing more adequate customer service but she frankly did not seem to care. My fear was that ***** behavior was indicative of the customer service we would receive from Chase N' Rainbows if anything occurred in addition to the problem we had already experienced upon check-in. The lockbox situation was obviously a minor occurrence & could have been easily & pleasantly resolved. But instead we were faced with someone who was unprofessional, discourteous & unhospitable. A refund of $240 from Chase N' Rainbows (cleaning fees & towel rentals) has been received - this refund came to me via email with no explanation or apology, etc. I responded to it by thanking them for the refund & then indicating that I expected the remaining balance to be refunded to me due to the stress & inconvenience they had caused us. I received an email from Chase N' Rainbow manager, *****, who explained that I was bound by a contract & that no refund would be forthcoming unless they were able to rebook the unit for the week. We have never received an apology nor any acknowledgement of the faulty equipment or of ***** poor behavior. A full refund of $1,387.07 is requested based on our dissatisfaction with Chase N' Rainbows' customer service.
Desired Settlement: Full refund please.
Business Response: Consumer's Final Response /* (3000, 5, 2012/11/15) */ Company refunded the full amount requested and I would like to close this claim. Thank you for your assistance. 11/15/12 *****